Cannot rate this place highly enough! Brought my partner here for his 30th as a surprise overnight stay and Spa day. The place is just stunning. Staff were incredibly helpful and attentive right from the off. The treatments we had in the Spa were incredible and much needed! When checking in and being asked what the occasion was, we were upgraded to a bigger room with a four poster bed. We were allowed to explore the castle and grounds as much as we wanted and got well and truly lost! The food in the restaurant that evening was beautiful and the staff had even written 'happy birthday' on my partner's dessert plate which was a very thoughtful touch. The room was enormous and full of character and the bed was incredibly comfortable. I literally can't say enough about this place!
The man behind the main reception desk, Peter, was responsible for the offer of the upgrade, excellent customer service, a genuine appreciation of our visit and the happy birthday message written on the plate. He's a very good first impression to brilliant customer service and deserves some recognition for it.
I would recommend this place to anyone as we thoroughly enjoyed our stay and will 100% be going back.More
- Free Wifi
- Free Parking