My family was at the Grand Sirenis Resort from March 20th to the 24th. Our experience was very positive. The shuttle bus took about 2 hours to get to the resort because of the side excursions into some of the small towns to drop off passengers at other resorts. The driver really was not bad. The return trip was non-stop and was right at an hour.
My mother can walk very short distances but is otherwise confined to a wheel chair. She can not climb stairs. Our travel agent contacted the resort before arrival with our concerns about access to her room. The hotel manager assured her it would not be a problem. There was no problem. She was given a handicapped access room that was right next to the upper pool, the entertainment pavilion, and the main lobby, and buffet.. Access to all of these areas was simple. The resort is tiered and access to the lower level and beach is a little more problem by wheel chair. It could be navigated by wheel chair but only by a long and circuitous path. This also was not a problem. We could easily get to the front lobby by wheel chair. The bellboy captain would summon a golf cart. Within five minutes we were zooming off to the beach with the wheelchair stowed in the back.
The Resort is aptly named the “Grand” Sirenis. The modern glass and stainless steel mixed with the Mayan/Mexican architecture is really quite nice. The entrance foyer is huge and absolutely open to the air. The lower level lobby with its 3 story ceiling and half glassed entrance is also lovely. The ocean breeze coming through these lobbies is perfect. Everything is well kept and clean. The grounds are well kept. The landscaping is nice, but the much of the planting is new and will likely be much better as it matures.
The staff at the resort seems to be trying desperately to please. Generally the staff that is supposed to interact with the public speaks reasonably good English. The grounds keepers and maids do not. Asking the maids and grounds keepers for directions generally just frustrates everyone involved.
I would describe the food at the buffet as excellent for breakfast and good for lunch and supper. The number of waiters at the buffet was not sufficient to serve drinks while we were there. We generally got our own refills for juice and coffee once we learned where they were. We did not consider this to be much of an inconvenience. We drank the filtered water and ice at the resort. No one in our party became ill. We ate at the Mexican and the Steak House a la cartes. The service and food was very good at the Mexican and good at the steak house. My steak was medium-rare rather than medium-well as ordered. It was a very nice cut of meat and I enjoyed it even though a bit rare for my taste.
The rooms were nice and everything worked. The hole in the wall between the bathroom and bedroom is odd but was not a problem for an old married couple. The beds were comfortable. We did not spend a lot of time in the rooms.
As pointed out on numerous other posts, the beach is somewhat rocky where the ocean meets the sand. It is generally sandy on either side of this junction. Navigating this band of coral rock is possible but a little painful without water shoes. Look around a bit. There are some areas of the beach that are much less rocky than others. Do the obvious, go into the water where it is less rocky. We never had a problem with finding a place to sit near the beach. The previous postings about all seats being saved with towels was not a problem while we were there. No area of the resort ever looked or felt crowed.
My family and I rate the food 4.5 and all other aspects of the resort 5.0. Overall 5.0. All of the staff; management, waiters, bellboys, and maid service, were outstanding.
We will go back.
This is a link to family snap shots of the vacation. The pictures at the end of the gallery are from tours to Chichen Itza and Xel-Ha.
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal