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Grand Bahia Principe Tulum
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Savings alert! 39% below average rates

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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$209/night.

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Reviews (13,542)
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7,486
3,741
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532
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8,633 - 8,638 of 13,542 reviews
Reviewed 7 August 2005

Food was ok,
Rooms were ok,
Service Was Terrible
Ameneties were Ok
We were so disappointed with this property! We read so many great reviews so were excited to go. We left our husbands at home for a girl's only week. In most of our rooms the air didn't work and when we went to the front desk about it we were abruptly told "well you are in Mexico what do you expect". Compared to other resorts we have stayed at in the Mayan, the service here was terrible. Talk about self serve. Never mind a waiter at the beach, how about a bar and a bottle of water? Most times the buffet restaurants had dirty tables so you couldn't find a place to sit and when you did, your dirty plates stacked up along side your empty glass. The entertainment at the theatre was like my son's grade 7 class play. The odd bar had a waiter, if you could find him/her. Never mind the rooms were definitely not 5 star, they were dirty .. we even heard of other people who had dirt from previous guests in their bed. So I was so disappointed when I read all the great reviews and then had a terrible experience. And conversation around the pool was pretty much the same. And speaking of the pool, the entertainment is the same every single day. One of my friends was continually harassed by some of the entertainment guys to the point we had to complain. So if you don't travel much or don't have high expectations I'm sure you'll enjoy it, the weather at least. But from our experience here, there are much nicer places in the Mayan .. closer to everything too.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
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12  Thank TorontoLove2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
cleveland, ohio
126
Reviewed 5 August 2005

Just got back, stayed July28 thru aug4th.
some emily damage, enjoyed the lack of tourists for the first 4 days,
then got crowded, and understood what some of the reviews were
talking about, only thing to compain about was the lack of a discharge
party. Yep, no coffee or doughnuts, or fruit for the pilgramage back to the states. Nothing available in the lobby for anyone checking out in the wee
hours in the morning. Since the 24hr snack bar was inaccessable because
of construction, we had nothing to eat upon leaving to cancun airport.
The only complaint we had all week...................
The beach and pools were the best thing.
The food was really good, the ala-cartes were ok, but overrated.
The entertainment was very good.
The kids entertainment was almost nonexistant at tulum,
but was not their fault as their kids club was wiped out by emily,
and resorted to 2 hotel rooms, that we did not even check out.
again, we stayed at tulum, and enjoyed the akumal side most
of the time.
Please remember that this resort just took a major hit from a hurricane,
and the staff and workers worked 24hrs a day to repair it, and this
is just one view of what we saw of a small time of our vacation.
In general:
Taking in emily's damage and removing the blight. I have
personally come to some conclusions:
1: this is a great resort! you cannot go wrong!!!!!!!
2:we have stayed at Sunscape Tulum, and Grand Paladium as well as
Qualton club in Puerta Vallerta, and Qualton club in cancun. and have found out that there is something different in each resort to make it unique.
3:We are not seasoned veterans of travel, but apple vacations has really made an improvement on their service and ease of transition between american airports and cancun. a huge difference at cancun . they now have their own usa3000 arrival, bag checkage area. food still sucks.
4: Hearing people complain about drinks, mold,mosquitos,baggage,
smells, smoke, etc, etc, come on people! you are going to the best
vacation per american dollar that there is. The Mexican govt. will do everything possible for the american dollar to keep pouring in to their coffers. The mexican people work their butts off keeping everying running smoothly.
5: My family will continue returning to the Mayan Riviera for as long as our health will provide, the place is just beautiful, and whatever resort you choose, will be just that, a vacation, please keep in mind that each resort
has something different to offer, we go on apple rated vacations, and price.
I try to find the highest rated hotel at the lowest price for the times we can go. we have not been disappointed yet., only when we come home,
and vacation is over.......................

  • Stayed: August 2005
    • Value
    • Rooms
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26  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2005

I found this amazing resort via an online travel auction site. Our four-night stay ended up costing far less than our plane tickets. What a value for this amazing all-inclusive. My husband and I travelled to BPT for our honeymoon in July, 2004. We arrived approx. 11 p.m. from the USA and were confused at first by the large number of taxi and van services vying for our fare to our resort. BPT can arrange travel to/from the airport for a nominal fee. It is a drive of approx. 45 mins-1 hr. to the resort, not located in Cancun but in the Mayan Riviera. We did not get to fully appreciate the beauty of the ocean and our Mexican surroundings until the following morning.

There are 24-hr. food snack bars available close to the beach. We stopped there after our late check-in. Since we'd never stayed at a large all-inclusive, I didn't realize how huge this place was going to be. It is actually a complex of 2 sister resorts, Bahia Principe Tulum and Akumal. Akumal is a smaller, neighboring resort. There is a neat little trolley system to cart guests around the complex and from resort to resort. We loved our huge room, with what seemed to be a California King sized-bed. You've got to get up pretty early to reserve a beach cabana, but we made good use of the beautiful snorkelling facilities available and the turtle reefs right off the beach were awesome. This particular location is near some of the eco-parks such as Xcaret, which unfortunately we did not get to experience. We did take a snorkelling trip which was great and well worth the money. There were at least 2 huge pools, one close to our complex and another gigantic pool near the main building. There is something to be said for the facilities at an all-inclusive resort. The buffet had a wide variety of cuisines from various cultures. The food was great, we dined at the Mexican and Seafood restaurants. The restaurants felt 5-star and I feel like we got a great value for our honeymoon. I only wish we could have stayed twice as long.

We didn't even have to leave the resort to shop, as there is a shopping complex located on the resort grounds just a short walk from the main building. It is of course a little kitchy and touristy but was in the design of a Mexican marketplace. I enjoyed our stay extremely. The only downside was that we got horrible sunburns on the first day-- bring your sunscreen!

  • Stayed: July 2004
    • Value
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14  Thank saintlouistraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2005

The Bahia Principe is a beautiful resort with a mile long area consisting of two major resorts, Akumal and Tulum. It is 1 1/s hour away from the airport Cancun. It is not crowded and does not appear to be a commercialize resort unlike the ones in Cancun. Mostly enjoyed by groups or newlyweds for its spacious location. There are Shuttle buses available to take you from anywhere in the resort. Lots of restaurant both buffet or a la carte. Also have a disco, sports bar, shops, internet cafe and in house doctor. And of course, at least six pools (total both). Staff are very friendly and helpful. Other activities such as Mayan tour, ATV, snorkling and spa are extra. Best villa in Tulum are number 22, 12, 5, 4, 1, 34, 35, 39 and 40 are all beach front villas. Third floors are the best, better view and no bugs.

Unfortunately, the resort was damaged by Hurricane Emily. I was there when the storm hit the resort. Please see photos attached. The staff are working hard to rebuild the place. I would come back here again, mabe sometime between November to May, . . . not a hurricane season.

  • Stayed: July 2005
    • Value
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35  Thank CdnNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Newark, Delaware
114
Reviewed 28 July 2005

This was a great resort and I only have one complaint that had nothing to do with the actual resort.

PROS-

great pool, the nicest staff EVER (way to go EDWIN), great room, food was ok, the italian restuarant was great, good drinks, good minibar.

CON-

The other guest there (the European guests were very rude...they cut in line, stared at you while you ate, and would shove to get by you) thought they were better than the American guests (obviously they had too much to drink).

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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