I won't bore you with every little detail of our two night stay, in past years I have stayed at this hotel with no issues this time of course was quite different. All three front desk staff members we encountered were rude and not helpful in anyway... This hotel shows signs of age and is in disrepair in many
areas... We paid $199 per night.. I complete ripoff in my opinion for the poor attitudes and poor service... I was going to complain and write a
letter to the hotel owners and/or management but after reading everything here I can tell the problem lies at THE TOP. They need to take a course in hotel
management and operation and realize that people expect more when they're paying top dollar. They expect friendly faces warm attitudes and good service. If the
owners and management don't give their heads a shake and learn how to treat people this place won't be around very long. Regardless I will never stay here again or
recommend anyone else to stay here.
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- Also Known As:
- Casablanca Winery Hotel Grimsby