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All reviews thomas cook beach towels chicken kebab kids club usb charging ports free sun beds and parasols bar staff clean fresh towels animation team snack bar climbing frame entertainment every night salad water slides pool area large walk in shower little girl
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Reviewed 25 June 2018 via mobile

My partner and I are staying at this Hotel now.
We have stayed at a number of Hotels in Sunny Beach over the past 6 years, and rate this one to be our favourite. The Location, Staff, cleanliness, and food are excellent.
I would recommend this Hotel to anybody.

Stayed: June 2018, travelled as a couple
4  Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Leiter Öffentlichkeitsarbeit at iHot@l Sunny Beach, responded to this reviewResponded 27 June 2018

Dear acetech,

Thank you for your nice feedback!

We are very pleased to learn how much you enjoyed your stay in our hotel, and we would like to thank you for letting us know how much impressed you are by our staff and their service. Customer care is among our highest priorities and it is always gratifying to receive such praise, so we will make sure to share your comments with them.

Looking forward to welcome you again in our hotel.

Kind regards,

Your iHot@l Team

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Reviewed 24 June 2018 via mobile

Was at this hotel for a week from the 6th June the hotel was lovely the staff were so friendly and helpful only one thing I would say is they need to cater more for the British eat out a lot in the week but it is cheap enough in Bulgaria to do that I would definitely return and recommend this hotel as the location was great too never bother with the entertainment so can't comment on that

Stayed: June 2018, travelled as a couple
1  Thank jinty62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Leiter Öffentlichkeitsarbeit at iHot@l Sunny Beach, responded to this reviewResponded 27 June 2018

Dear jinty62,

Thank you for taking time to write a review for our hotel.

We would like to let you know that are very delighted to hear that you enjoy each stay with us. Thank you also for your nice comments about our staff. We will make sure to share your comment with them. Thank you also for your suggestions, which help us a lot to reach very higher standards. Looking forward to welcome you in the near future.

Sunny regards,,

Your iHot@l Team

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Reviewed 21 June 2018

The rooms where lovely and clean where chamber maid was in more times than enough and if you required new towels just leave dirty ones on the bathroom floor, beach towels where provided (Two per room) which we found adequate as my son was always in the pool and didnt really require a sun bed. If you do want a sunbed that is going to be in the sun all day then we found we had to get up early as the best ones had always gone but we never did without one. Pool was a little cold but once you got in it was quite refreshing.

Food was buffet style and we always found something to eat although found that main meat dish went quick and if you didnt go for tea early enough that this was not replenished but we always found something even though it was quite repetative.

Staff were all very friendly and helpful even though they worked long hours and we found that the hotel had the best exchange rate so changed our money there.

We found the drinks were ok also and enjoyed the ihot@l cocktail. Also our room was near the restaurant so we would pop along when it was open and grab a cuppa or drink and take it to our room to enjoy sitting on the balcony.

The hotel is in a good location within easy walking distance to the beach and bars and overall we had a lovely holiday and would go again but hopefully they improve a bit on the food as that was one of the only let downs being warm (not hot but there was a microwave) and the chicken kebab during the day we found once was not even cooked through so just be careful but all in all great holiday

Room Tip: elevators in the hotel so dont worry about stairs
  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank lynnej132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Leiter Gästebetreuung at iHot@l Sunny Beach, responded to this reviewResponded 21 June 2018

Dear lynnej132,

Thank you for your very nice review.

When guests had a really great stay with us it is one of the best compliments for us and we are am really proud of it. Thank you for your nice comments about our hotel and services. Thank you, too for having chosen our hotel.

Hope to see you soon.

Best regards,

Your iHot@l Team

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Reviewed 20 June 2018

As a family of three (two adults and one 17 month old) we booked an all inclusive stay at this hotel so that we could prioritise 'family time'.

On arrival we knew we'd booked good hotel as the entrance was contemporary in its design and there was a table contains jugs of water, apples and Turkish delight by reception. Check in was speedy and the staff were friendly.

We'd been allocated a room in sector 3 which was on ground level and appeared to be the section of the hotel where families and those with accessible needs were placed. The only minor gripe was that the access to our room from corridor by the reception area involved two large steps which are not buggy friendly and would cause problems for any wheelchair users or those with support frames. The same can also be said for the access from the open air patio area which was six steps.

The room was also contemporary in design with amazingly comfortable beds. Good size towels and a balcony with a bistro style table and chairs. The balcony was very useful to dry your towels and swimwear after a day at the pool or beach.

The food and drink were plentiful and there was a good selection at each meal time. My only observation would be that there seemed to be a greater emphasis on quantity rather than quality.

The children's play area by the pool was a great addition to the complex and our 17 month old loved it. The toddlers climbing frame with slide appeared to be his favourite attraction.

The pool was well designed with shallow sections for the children, albeit our son preferred the general pool. There were two slide for the kids (and bigger kids) thus everyone could be entertained.

The hotel was set back slightly from the main strip and it was only a short walk to the beach. The parasols, beds and beach towels were provided at no extra charge. The beach itself was impressive and the sea was beautifully clear.

On speaking with a local trader we were advised that the group who own the ihot@l are known as an ethical employer providing good wages and working conditions which is reassuring given the hard work Housekeeping put in to cleaning our room and the hotel as a whole. The surrounding gardens were also well maintained.

The hotel met our needs and I'd recommend it to anyone.

Stayed: June 2018, travelled with family
2  Thank rlchaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Leiter Gästebetreuung at iHot@l Sunny Beach, responded to this reviewResponded 21 June 2018

Dear richaston,

Thanks a lot for your detailed and very friendly review.

It is a joy to hear that we were able to offer you excellent holidays.
We really appreciate your comments regarding our hotel, services and staff.

We thank you very much for recommending us and will be happy to be your host again very soon.

Sunny regards,

Your iHot@l Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

We spent a week in Ihot@l in May and we had fantastic time. The hotel is nice and clean, the food is delicious but our biggest praise come to Daria and Pressie who run the Kids Club -Lollo and Bernie.
Our daughter Mila just loved every minute of it!!!
Daria and Pressie organise fantastic activities for the kids including : face painting, talent competition ( they managed to encaurage even the shy kids to participate), mini disco,painting the thirts, fantastic art activities and many others. Mila cried when she was leaving and it was without daubt the best kids club she ever participated in the hotels. Daria, Pressie- thank you again for making this holiday very special and memorable for us ❤️❤️❤️

Stayed: May 2018, travelled with family
3  Thank miroslawakotowska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at iHot@l Sunny Beach, responded to this reviewResponded 19 June 2018

Dear miroslawakotowska,

Thank you so much for your wonderful feedback & full recommendation!

We are delighted to read you had a pleasant stay with us and to note that you enjoyed everything. We will forward your very nice words regarding the entertainment/Kids Club. Thank you, too for that and for having chosen our hotel.

We sincerely hope we will be able to welcome you back to our hotel again soon.

Best regards,

Your iHot@l Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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