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Reviews (245)
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All reviewsocean pavilionpersonal butlerplunge poolbutler serviceour honeymoonsri lankadinner on the beachstayed nightsseafoodlocal fishermenset menua la carte menuprivacyvillaluxuryserenitychef
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16 - 21 of 245 reviews
Reviewed 20 February 2017 via mobile

We spent our honeymoon there. Great service, great food. Lovely view. Everything is just perfect. There are so many things to do. You can enjoy an elephant ride, walk on the beach, swim on your own pool, relax using private jacuzzi or the pool.

Stayed: February 2017, travelled as a couple
Thank Lilo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakeela O, Marketing Manager at Serene Pavilions, responded to this reviewResponded 5 April 2017

Dear Guest,

We are absolutely delighted to hear about your wonderful experience.

I am delighted to hear that our service and facilities had made a good impression on you.

Thank you again for your generous review and compliments. We look forward to the opportunity of welcoming you back soon.

With best wishes for a happy wedded life :)

Shakeela and the Team at Serene Pavilions

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

According to our experience it is a nice calm hotel, perfect to relax. Unfortunately the management organization was weak, the selection of food and beverages was poor comparing to other luxury hotels. Despite our negative experiences we really appreciate the attitude of our butler, Roshan. With his kindness and work skills he did everything to make our stay pleasant and tried to balance the hotel´s insufficiency.

Vincze family

Stayed: January 2017, travelled with family
Review collected in partnership with this hotel
1  Thank jurajvincze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakeela O, Marketing Manager at Serene Pavilions, responded to this reviewResponded 15 February 2017

Thank you once again for your feedback, it is only through constructive comments and observations such as those that you have made that we are able to continually monitor, maintain and improve our standards of guest care.

We are very grateful and it is our pleasure to take care of you.

Warm regards,
Shakeela and The Serene Pavilions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2017

Amazing place, great atmosphere, friendly staff we had am amazing honeymoon there. Lovely view & yummy food. Having a personal butler is something. Romantic overload. Personal space is guaranteed. Definitely visit again.

Stayed: January 2017, travelled as a couple
Review collected in partnership with this hotel
Thank ishherath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakeela O, Marketing Manager at Serene Pavilions, responded to this reviewResponded 15 February 2017

Thank you so very much for taking the time to write your lovely review and your five star rating of the property, which is so appreciated by all of us here at Serene Pavilions.

Thank you for your favorable comments with regard to the location, atmosphere and our signature 24hr butler service.

It was a joy to have you stay with us.

Warm wishes,
Shakeela and The Serene Pavilions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2017

Absolutely outstanding "hotel". Beautiful large individual pavilion. Amazing service with our personal butler (Athula) to attend to our every wish.

A short stay to celebrate a big birthday and they laid on private dining on the beach with flaming torches and a bonfire. An unforgettable experience.

Stayed: January 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Ronnie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakeela O, Marketing Manager at Serene Pavilions, responded to this reviewResponded 15 January 2017

Thank you very much for your feedback following your recent stay at Serene Pavilions. I will be sure to pass on your generous comments to my colleagues and to Athula as I am certain this will further motivate them to delight and satisfy our guests.

Needless to say, we look forward to welcoming you back to your home-away- from-home on your next visit to Sri Lanka.

Best wishes,
Shakeela and Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2016

We spent three wonderful nights here, a space and time for complete relaxation. We were surprised to have the huge and beautiful central pool solely for our use for our pre-breakfast swims, as well as our own lovely private plunge pool. The spaciousness of our two storey pavilion was amazing, and perhaps a little too extravagant. We were disappointed to see so few people using this facility, and wondered how long it could continue without greater patronage, we had some problems with the maintenance of our Svapna pavilion, but each problem was fixed promptly by our wonderful butler, Nadeesha, and the repair staff he brought to us.

Room Tip: We had a wonderful ocean view.
  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank vrr-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakeela O, Marketing Manager at Serene Pavilions, responded to this reviewResponded 10 January 2017

Thanks for your lovely, honest review and assessment of your experience at Serene Pavilions. We're really happy and delighted that you had a great time, and that you found the property to be good as we really do try our best to set ourselves apart
when it comes to the total experience.

Hope you feel refreshed from your stay and looking forward to a bright 2017.

We very much look forward to welcoming you back sometime soon again.

With warm wishes,

Shakeela and the Serene Pavilions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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