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“Needs upgrade desperately”

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Baymont Inn & Suites Mandan Bismarck Area
Ranked #2 of 4 Hotels in Mandan
Reviewed 15 August 2017

This facility needs an upgrade and remodelling desperately! Hallways and elevator area very unclean although rooms were fine. Staff were excellent! Very pleasant and accommodating, condition of hotel not their fault. Sorry won't be back. We cancelled two rooms after one night and moved to a another hotel.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Baymont Inn & Suites
Thank lloydg641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

Thank you for taking some time to give us your honest feedback. Good or bad, we love hearing from our guests since it helps us to learn, grow, and improve. Thank you for giving us some areas to improve in. We value your business and hope you change your mind. We would love the opportunity to prove to you that this was an isolated issue. We hope you will be back in the future for a much better experience.
Warmest Regards,
Chelsey Gangl,
Assistant General Manager

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Reviews (930)
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28 - 32 of 930 reviews

Reviewed 12 August 2017

The best hotel we've had on this trip. NICE, BEAUTIFUL, CLEAN, GREAT BEDS............NICE PEOPLE AT THE FRONT DESK. What more can I say! What a relief after experiencing two lousy hotels back to back. OH and on top of that, the least expensive one so far on this trip!

  • Stayed: August 2017, travelled as a couple
    • Value
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Review collected in partnership with Baymont Inn & Suites
Thank michaeloM6479NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

We couldn't be happier knowing that we were your favorite! We are overjoyed to hear that you had an excellent time here. We cannot thank you enough for choosing to share your recent experience with us and with other guest! Your kind words will be shared with all of our staff! Thank you for choosing the Baymont. We are grateful to have been a part of your vacation! We cannot wait to see you back!
Warmest Regards,
Chelsey Gangl,
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This motel is big and had a pretty fun pool with floating lilys to play in as well as a big slide that actually exits the building and comes back in, a kids pool with a slide and wading pool, and a hot tub. The room was nice except that the a/c was very loud and barely cooled the room. The beds were very comfy, loved the pillows. Tub stained but nice showerhead. Good pressure. Breakfast is included and includes hot items. Not delicious but hot. They had gross sausage and french toast and those little ham n cheese omelets made from fake eggs. They also have a waffle maker and yoplait yogurt for picky folks like myself! No fresh fruit. Overall good value though. I paid $153 for 2 nights on a monster truck weekend so I'm happy!! Oh, there was a rotten apple under one of the beds. Having been a housekeeper myself, I can say that they are overworked and underpaid and I have seen worse from more expensive rooms so...

  • Stayed: August 2017, travelled with family
    • Value
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Review collected in partnership with Baymont Inn & Suites
Thank S4389ZGamandag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

We appreciate you taking some time out of your day to share your most recent experience with us and with other guests! We are happy to hear that you had a great time here! Thank you for being understanding and for giving us some areas to improve in. Thank you for choosing the Baymont! We look forward to your next stay with us!
Warmest Regards,
Chelsey Gangl,
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

The room was not cleaned all the way it was gross but I had not time to mention the random stuff we found in drawers and not vacuumed around the beds then the guest bathroom toilet was broken and the seat cover in the toilet that was not flushed it was gross

  • Stayed: August 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Baymont Inn & Suites
Thank 46brandim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

Our sincerest apologies that we failed to meet your expectations during your stay with us. Your feedback will be shared with all of our staff especially out housekeeping team so that we may learn, grow, and improve. We greatly appreciate you giving us some areas to improve in. Thank you for choosing the Baymont. We hope to see you back soon.
Warmest Regards,
Chelsey Gangl,
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

I've stayed in less expensive hotels that offered a much better overall experience. The room was not clean - trash behind the garbage can from prior to our arrival, pieces of tissue beside the toilet (again from prior to our arrival, 2 of the 3 lamps in our room had bulbs that were burnt out. The bathroom floor looks like it hasn't been mopped in months - and half of our towels were stacked on said floor. Beds are not comfortable and bedding was scratchy. Won't choose this hotel again.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank 150erinj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 August 2017

Thank you for taking the time to tell us about your recent experience. We appreciate your feedback since it helps us learn, grow, and improve. We deeply regret not being able to meet your expectations during your most recent stay with us. We value your business, and we hope that you change your mind and decide to give us another try in the future.
Warmest Regards,
Chelsey Gangl,
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Mandan Bismarck Area

Address: 2611 Old Red Trl NW, Mandan, ND 58554-1448 (Formerly BEST WESTERN Seven Seas Hotel & Waterpark)
Phone Number:
Region: United States > North Dakota > Mandan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Mandan
Price Range: €59 - €88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Mandan Bismarck Area 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Baymont Inn & Suites is a full service hotel featuring an Indoor Waterpark, Aquaplay Kiddie Pool, Seven Seas Bar & Grill and Conference Center. ... more   less 
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Also Known As:
Best Western Plus 7 Seas Hotel & Waterpark
Best Western Plus Seven Seas Hotel And Waterpark
Best Western Mandan
Mandan Best Western

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