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“A little slice of Heaven”

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DoubleTree by Hilton Hotel Winston Salem - University
Ranked #6 of 38 Hotels in Winston Salem
Certificate of Excellence
Reviewed 4 December 2017

The bed! A white fluffy cloud of soft luscious comfort! I fell asleep before my feet left the floor! What makes a good day more than a wonderful nights sleep?? Then there was the bathroom with huge mirror back-lit for better reflection. The tub was a soaker-so deep and filled with hot water- it took all the weariness of travel and melted it away. I loved this place and cannot wait to go back again soon!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank terrygJ6188AS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at DoubleTree by Hilton Hotel Winston Salem - University, responded to this reviewResponded 9 December 2017

Dear terrygJ6188AS,

Thank you for taking time to review your experience at our hotel on TripAdvisor. We appreciate your kind words about our hotel. I am so happy to hear that you loved the beds and tub! Our beds are the BEST!

We look forward to having you with us again when your travels bring you to our area.

Thank you,
Josh Rubio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 452 reviews

Reviewed 2 December 2017 via mobile

We travel frequently in business and are accustomed to asking the hotel to put dining charges on a debit card and the rest on the room business cards. Sometimes we have to make a correction, but that's typically a simple phone call. Well Sonya, the same employee who made the error put me on hold for eight minutes after I explained the problem. She then blamed the restaurant for the additional $91 charged to my debit card and said they would have to call me back. She hung up as I was explaining how those charges appeared on my account. The restaurant manager called swiftly and although they are separate from the hotel she worked to resolve it along with the Diamond member. After her investigation they agreed to refund my debit card and apply the charges to a business card. I was upset that Sonya had hung up on us several times but decided to let it go until an additional $15 charge showed up from the hotel the next day. Now we are being told it take 3 to 5 business days to refund the $91 and no one is there to explain this latest $15 charge...I have never had this experience with a Hilton. I am probably going to have to cancel my debit card which will complicate my world tremendously. Any advice?

Stayed: December 2017, travelled on business
Thank Antionette K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at DoubleTree by Hilton Hotel Winston Salem - University, responded to this reviewResponded 9 December 2017

Hey Antionette K,

Thank you for taking the time to provide feedback on your stay at our hotel. I know that we have already spoken and I appreciate your understanding.

Thank you,
Josh Rubio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Check in was super easy. The cookies that I got upon checking in are to die for. Hotel room was immaculate and well decorated. I would stay here very time time I’m in town. We didn’t make it to the Providence restaurant, but the reviews were very good.

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank 39coriw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at DoubleTree by Hilton Hotel Winston Salem - University, responded to this reviewResponded 9 December 2017

Dear 39coriw,

Thank you for taking time to review your experience at our hotel on TripAdvisor. We appreciate your kind words about our hotel and are happy to hear that you enjoyed your cookies!!

We look forward to having you with us again when your travels bring you to our area.

Thank you,
Josh Rubio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

had a reservation for my wedding night and the staff really made my day, I came back to the hotel after the wedding and they had flowers and lights all over our room, my bride was very happy and made our night very special

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 686fadya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at DoubleTree by Hilton Hotel Winston Salem - University, responded to this reviewResponded 9 December 2017

Dear 686fadya,

Thank you for taking time to review your experience at our hotel on TripAdvisor. We appreciate your kind words and are so happy that our staff were able to help make your wedding night special!

We look forward to having you with us again when your travels bring you to our area.

Thank you,
Josh Rubio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017

Location is always a good source to picking hotels. When it comes with a great environment like this... hotel gym, bar, in-room dining. Rooms are nicely furnished and arranged. great sleep bed. Winner right here.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh R, General Manager at DoubleTree by Hilton Hotel Winston Salem - University, responded to this reviewResponded 9 December 2017

Dear Jimmy C,

Thank you for taking time to review your experience at our hotel on TripAdvisor. We appreciate your kind words about our hotel and the amenities.

We look forward to having you with us again when your travels bring you to our area.

Thank you,
Josh Rubio
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Winston Salem - University

Address: 5790 University Pkwy, Winston Salem, NC 27105-1377 (Formerly University Hotel and Conference Center)
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 38 Hotels in Winston Salem
Price Range: €79 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Winston Salem - University 3*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently situated near Wake Forest University, DoubleTree by Hilton Winston-Salem University is easily accessible from Hwy 52 and I-40. The Sara Lee Soccer Complex, BB&T Ballpark, Winston-Salem State University, and Salem College are all within a short drive. Corporate guests will appreciate our close proximity to area businesses, including Blue Cross & Blue Shield of North Carolina, Hanes Brand, BE Aerospace, Wilco-Hess, Wake Forest University Baptist Hospital and Forsyth Medical Center. Discover lots of attractions nearby; visit historic Old Salem or explore the many vineyards and wineries in the area. Spend an educational day out at SciWorks, shop at Hanes Mall, or for a more authentic experience, explore the vibrant downtown arts district. You will be welcomed with a warm signature DoubleTree cookie at check-in. The eclectic, contemporary decor of our hotel celebrates the arts and innovation for which Winston-Salem is known. Each of our 150 stylish guest rooms feature complimentary WiFi, a 42” TV, a mini-refrigerator, a large desk, and much more. Take advantage of complimentary amenities at our hotel, including a 24-hour fitness center and business center, an outdoor pool with fire pit, and complimentary WiFi in all public areas. Sip cocktails and savor American classics at Providence Restaurant and Bar - open for breakfast, lunch and dinner, for either dine-in or delivery to your room. With seven meetings rooms and over 5,000 sq. ft. of event space, our hotel is ideal for events ranging from corporate board meetings to more intimate social functions like anniversaries and weddings. Highlights Contemporary Winston-Salem hotel, just off Highway 52 and I-40 Minutes from Wake Forest University Close to historic Old Salem, shopping, dining, university campuses and sports grounds 6,000 sq.ft. meeting space and a complimentary 24-hour business center Complimentary cftness center and indoor swimming pool What to do around here Boasting an ideal location moments from Wake Forest University, DoubleTree by Hilton Hotel Winston Salem – University, offers easy access to Highway 52 and I-40. Discover boutiques, tempting restaurants and bustling bars in downtown Winston-Salem. Take the kids for a fun, educational day out at SciWorks – an interactive science museum and planetarium. Learn about early American history in the unique Moravian settlement of Salem. Visit the Old Salem Museum and stroll around the award-winning gardens, which blend beauty, practicality and utility. Catch a tennis match or baseball game at BB&T Field and discover striking modern sculptures and paintings at the Southeastern Center for Contemporary Arts. Golf enthusiasts will appreciate our Winston-Salem, NC hotel’s close proximity to numerous beautiful golf courses, including Pine Brook Country Club, the Old Town Club and Reynolds Park Golf Course. ... more   less 
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Also Known As:
Holiday Inn Winston - Salem - University Parkway Hotel Winston Salem
Winston Salem Holiday Inn

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