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All reviews wake forest old salem baptist hospital shuttle service room was clean free breakfast a great place to stay refrigerator and microwave the staff was friendly and helpful downtown area off the highway one night stay breakfast bar waffles nice stay fries bayberry
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Reviewed 3 April 2018

Hotel is located close enough to some nice restaurants and far enough off the main roads that there is no highway or traffic noise. Staff are are all nice folks. I agree with other reviews that the hotel needs some remodeling, but generally an ok place to crash for a night if you don't need a bar.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank david b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Hawthorne Inn and Conference Center, responded to this reviewResponded 5 April 2018

david b,

Thank you for taking the time to let us know about your experience. It's great to hear that you enjoyed our location, and you experienced the service our staff is known to deliver. I have shared your comments concerning remolding with our leadership team. Thank you again for being our guest, and we look forward to serving you in the future.

T

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

I have been staying at this hotel for over 10 years and I have never been disappointed!
The staff are courteous and professional and go out of their way to help customers with their needs.
I would like to mention several employees who have helped my fiancé and myself with our most recent stay as we prepare to relocate to Winston-Salem!
They are:
Deborah, Mike, Derek, Earl, Tonya and many others!

Stayed: March 2018, travelled as a couple
Thank Road763403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Hawthorne Inn and Conference Center, responded to this reviewResponded 30 March 2018


Thank you so much for taking the time to let us know about your experience while visiting our hotel! I will be sure to give a BIG SHOUT out to our team Deborah, Mike, Derek, Earl and Tonya during our next team huddle. Our staff truly takes pride in providing exceptional service to each and every guest. Thank you for sharing your experience with us, we truly value continued opportunity to earn your business.

Sincerely,

Summer Combs
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

As a Wake Forest University heart patient, I have stayed at The Hawthorne many times and have always been pleased.
This stay, not so much.
First, my room: 2 of the chairs were broken. Then, the major blow: I called the front desk to ask for a menu from the hotel restaurant. No menus because the restaurant was closed down except for the complimentary breakfast.
That information would have been useful before I checked in. Look at their website and the restaurant with room service, all meal menus with hours, prices, etc.. is still being advertised.
As I was getting ready for bed, this was a nasty surprise.
Luckily I found a pizza joint that delivered.
Management needs to take care of business and update the website. Never again.

  • Stayed: March 2018, travelled solo
    • Cleanliness
    • Service
Thank xxxxxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Hawthorne Inn and Conference Center, responded to this reviewResponded 28 March 2018

xxxxxman,

Thank you for taking the time to let us know about your experience. Our hotel prides itself on exceptional service and accommodations each and every time. It appears during your stay we fell below expectations. I would like to personally apologize for the inconvenience of our restaurant. Our hotel proudly service a continental breakfast each day for our guest. We are in the process of changing our websites to reflect the new hours of our restaurant. Thank you again for letting us know about your experience, and we look forward to the opportunity to earn your business in the future.

Sincerely,

Summer Combs
General Manager
Hawthorne Inn- Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Hawthorne Inn was clean, but in need of an serious update. Good location to hospital and old Salem.

The hotel was clean but the furniture was worn and old, walls could use a paint job, and bathrooms needed updating. I would say the last renovation was probably 20 plus years ago.
The staff was friendly and accommodating with one exception. When I checked in
The person behind the counter was overwhelmed. Someone paid her with cash which took her 15 minutes to take her money and find her change. It took 3 tries to correctly put my credit card into her system. I had reserved a room with king size bed, but was given a room with two doubles crammed into is small space. When I called the front desk, they told me they had overbooked and a king was not available. It's been 20 years since I've been to a hotel that actual overbooked rooms.
After taking to a different clerk and considering moving to another hotel, she was very kind and gave me an room with a king bed that magically appeared.
The hotels needs updating in both physical appearance and the way they do their reservations.
The room was clean for the price but you can find a better updated rooms for the just a bit more within a 5 mile radius.

Stayed: March 2018, travelled solo
Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Hawthorne Inn and Conference Center, responded to this reviewResponded 28 March 2018

Terry T,

Thank you for taking the time to let us know about your experience at our hotel. It's great to hear you encounter the friendly service that our staff is known for. I would like to personally apologize for the inconvenience with check in, and I have shared your experience with our operations team. I have also shared your feedback concerning updating the property with our ownership team. Thank you again for being our guest, and we look forward to the opportunity to earn your business in the future.

Sincerely,

Summer Combs
General Manager
Hawthrone Inn Convention Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

I had a very pleasant stay at the Hawthorne Inn & Suites in Winston Salem NC. They have some pet-friendly rooms, which was helpful since we are traveling with our dog. I believe they have other rooms that aren't pet-friendly, for folks who may have allergies. Easy check in, nice clean room with big, comfortable beds. Easy parking close to our room. Free breakfast is always appreciated. Less than a mile from the "downtown" area with shopping, brass, music, etc.

Stayed: March 2018, travelled on business
Thank Lara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Hawthorne Inn and Conference Center, responded to this reviewResponded 28 March 2018

Lara H,

Thank you for taking the time to let us and other travelers know about your experience. It's great to hear you had a pleasant experience while visiting our hotel, and that you were able to travel with your dog while visiting the area, and yes it is correct we have specific rooms for pets. Our location is also one of of my favorite qualities of our hotel, we are just a short distance from the downtown area where you can experience the best of Winston Salem. Thank you again for being our guest, and we look forward to working with you in the future!

Sincerely,

Summer Combs
General Manager
Hawthorne Inn- Convention Center

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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