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“Perfect location for visiting the hospital”

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Holiday Inn Express Winston-Salem Downtown West
Ranked #18 of 38 Hotels in Winston Salem
tennessee
Level 6 Contributor
147 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Perfect location for visiting the hospital”
Reviewed 10 November 2011

Stayed here as it is a block away from the hospital which we needed to be close to. Due to the elevator looking a little dated and being creaky, I can assume that it has been around for awhile but our room must have been updated as it was nice and modern and did not show signs of wear. A few places in the hall had some signs of wear but overall the hotel looks very nice. The lobby area where breakfast is served is nice. Breakfast was standard for Holiday Inn Express. Beds very comfortable. No complaints. The best place to stay if you need to be by the hospital.

  • Stayed November 2011, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
2 Thank clmtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwenC2, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 16 November 2011
Greetings again

Your title of your stay with us: I couldn't of said it any better! We are quite proud of our reputation in town, and also have perfect location for people here visiting family/ friends at either Wake Forest Baptist Hospital, or Forsyth Hospital, we have a lot to offer. Guests also love the courtesy shuttle to and from the hospitals as well

Thank you for taking the time to share your comments and thank you for staying with us. We take great pride in the fact that 35% of our guests are repeats. We look forward to seeing you on your next trip to Winston Salem
Chris Owen
Hotel General Manager
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214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 November 2011

I typically stay at Hilton Brand & Marriott brand hotels. My company happened to book this hotel for me & when I saw Holiday Inn on my itinerary I was a bit skeptical. When I arrived at this hotel I was pleasantly surprised. The lobby is very nice, as well as the hallways & rooms. Definitely meets my hotel snob standard!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank MzButterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2011

Stayed here for four nights, visiting family. Could not believe that my room wasn't cleaned until the last day of my stay. I DID take the do not disturb sign off my door @ eleven a.m. every morning, only to return to a dirty room at the end of the day. I spoke to front desk numerous times and was assured it was "in the log," but to no avail. I did






Stayed here for four nights, visiting family. My room wasn't cleaned until the last day of my stay?!? I DID take down the "do not disturb" sign @ eleven a.m. every day, only to return to a dirty room every night. The front desk assured me that my complaints were "in the log," but to no avail. I DID try to speak with the GM, Chris Owen, but was told he was on the phone. With the exception of Angela and James(?), who were outstanding, it seemed the rest of the front desk staff needed a refresher course in communication and customer service. A clean room should be a given at any hotel. The fact that I was treated differently, and poorly, at this property suggests a diversity training issue as well. Will never stay here again.






try to speak with GM, Chris Owen, but was told he was on the phone. Angela and James(?) were outstanding, but the rest of your front desk staff, not to mention your housekeeping supervisor, seem to be in urgent need of

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwenC2, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 16 November 2011
Greetings!

I was saddened to hear of your review, and sad to hear we let you down. I thank you for your stay with us, and thank you for sharing your comments about your stay with us

We strive to bring great service to all guests, and realize with a 24 hour operation, guests have different needs at different times of the day. I am very sorry if we seemed to not communicate with you more effective manor
Sincerely,
Chris Owen
Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
1 review
Reviewed 7 October 2011

Mom is very bad, we drove all night to get here, arrived near noon and went straight to the hospital. The nearest relative is an hour and a half away. Heart sick, worn slap out, we just need to SLEEP! The GPS didn't show this, but one of us has seen it from the interstate, only blocks from the hospital with a lovely shopping plaza in the next block. Clean rooms, soft pillows, the beds welcomed us for a 3 hour nap. The Cloverdale Dinner at the plaza serves everything you could want for supper. Great food. Slept like a rock. Pamela puts on a breakfast that is FABULOUS, don't leave without enjoying whatever YOU LIKE for breakfast. They should hand out flyers for this place at the hospital!!!

  • Stayed October 2011, travelled with family
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Helpful?
Thank Sherry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level 5 Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 October 2011

I stayed at the Holiday Inn Express on Miller Street with family during a recent visit to Winston Salem and found the hotel to be great and very good value for money. Check in could not have been easier with the staff very knowledgeable about the hotel and the surrounding area. The room we had was very nice with a large comfortable bed, a sofa and coffee table and a desk. The bathroom was nice although a little small with plenty towels which were refreshed daily.
The hot breakfast which was included was nice particularily the pancake maker and the bagels.

On future visits to Winston Salem I shall be staying at this hotel.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claire277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Winston-Salem Downtown West

Property: Holiday Inn Express Winston-Salem Downtown West
Address: 110 Miller St, Winston Salem, NC 27103-2509
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Holiday Inn Express Winston-Salem Downtown West 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
New downtown Winston - Salem hotel boasts excellent facilities Enjoy comfort at our new Holiday Inn Express Winston-Salem Downtown West near Wake Forest University. Our Winston - Salem accommodations will make you feel at home when you travel.Families looking for lodging in downtown Winston - Salem will enjoy staying at our hotel, located just off Business I-40. We offer close proximity to numerous Winston-Salem attractions, so you will always have something fun to do. Nearby sights and activities include shopping at the Hanes Mall, exploring historic Old Salem, SciWorks, the Reynolda House Museum of American Art and Bethabara Park. Business travelers will be impressed by the comfort of our Winston - Salem hotel. Situated downtown near the Benton Convention Center, we are convenient to large companies, including the BB&T headquarters, Krispy Kreme headquarters, Sara Lee, GMAC, Lawrence Joel Coliseum and both Wake Forest University Baptist and Forsyth Medical Centers. Salem Academy, Winston Salem State University and North Carolina School of the Arts are nearby. We offer a 24-hour business center with fax, print and copy services and free high-speed, wireless Internet access.While lodging in our downtown Winston - Salem hotel, enjoy amenities like the outdoor pool, a 24-hour fitness center and complimentary Express Start hot breakfast. Book your reservation now to take advantage of our great Winston - Salem hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem
Holiday Inn Winston Salem
Winston Salem Holiday Inn

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