Came at 1p on a Monday and lunch rush was still in full swing. Line outside was wrapped around the building and line on inside was pretty long too. I HAVE waited longer for food at other Chick Fil A's but it just didnt seemed well staffed/run this time. The owner was outside waving cars through the traffic jam outside but it felt like he could have been more useful inside where no one was around to handle drink refills/customer issues of which we needed both. Food wasnt exactly how we ordered it but we waited for a couple minutes in side line and just gave up when it barely moved. Tried again on departure to get a refill on our drinks and, yet again, gave up when no help came.