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Reviews (147)
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All reviewsruth chriscity viewexcellent hotelhilton familygreat locationthe river walkfront deskstayed here for one nightper daygreat view of the riverself parkingstaff was very friendly and helpfulmini fridgeroom was cleanhotel roompool areawithin walking distance
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Reviewed 1 May 2018

This hotel had great everything. Great views, great service, and great food! Staff from check-in to check-out were phenomenal in their interaction with all guests and seemed to have a genuine relationship with each other. Everything was seamless there were no hiccups at any point.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
Thank candrahill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 1 May 2018

Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hotel Ballast!

Thank you,
General Manager

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Reviewed 30 April 2018

I was a spouse at a company event here this weekend. The hotel is in an absolutely perfect location, especially if you end up on your own most the day. No spouse needed, you feel perfectly safe and secure lounging at the pool, or enjoying the huge shaded patio area with its comfy couches and beautiful waterway view. The open airy Board & Barrel cafe was excellent and served right at the pool or patio area. The outside bar opens directly onto the river walk, the battleship is across the waterway on one side and historic downtown on the opposite side. Museums, historic mansions, beautiful gardens, shopping, and a plethora of restaurants are all within walking distance, so no car needed unless you want to take a short 20-minute drive to the beach, which you should! The beach is beautiful and Oceanic restaurant was off the "hook". To be fair the only drawback was no mini fridge, no continental breakfast or even coffee, but the rest made up for that.

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank LINDA T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 1 May 2018

Linda, thank you for choosing to stay at Hotel Ballast. We appreciate you mentioning how much you enjoyed our outstanding location! Our landmark hotel is set in the bustling Downtown Historic District and is within walking distance of shopping, monuments, nightlife, and over 50 restaurants. Thanks once more for taking the time to share, and we hope to see you soon! 

Thank you,
General Manager

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Reviewed 30 April 2018

Very nice hotel. Just no refrigerator in the room. Would stay there again. The staff was very nice and very helpful. The room was very nice and had good cookies in there for you and water. Valet and the concierge was great also.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
Thank rcuthrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 1 May 2018

We are delighted that you stayed at Hotel Ballast and are grateful that you took the time to share your feedback. It is a pleasure to know how much you enjoyed our seamless service and unique accommodations. Thanks for the generous comments, and we look forward to welcoming you on your next trip.

Thank you,
General Manager

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Reviewed 27 April 2018 via mobile

The rooms are nice and clean, we had as faulty a/c unit in the first room, which was smaller.
The second one larger and airy feeling. Working air and tv. Very nice staff , good restaurants and good location to historic area. Great river views, right on riverwalk.

Stayed: April 2018, travelled with friends
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 27 April 2018

Peter, thank you for reviewing Hotel Ballast. We are happy to know overall you had a satisfactory stay with us. however, we're sorry you had an inconvenience due to the air conditioning in your first room. Nevertheless, we're happy our team resolved the issue to your satisfaction. Thanks again for choosing us, and we look forward to serving you again in the future.

Thank you,
General Manager

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Reviewed 27 April 2018 via mobile

Stayed at the hotel for business, love the newly renovated rooms! Rooms are modern and beautifully designed. The new restaurant was nice and offered a variety of tasty entrees. Definitely suggest the fried green tomato appetizers. Look forward to staying again with my family.

Stayed: April 2018, travelled on business
Thank ahand0389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton, responded to this reviewResponded 27 April 2018

Thank you for your wonderful feedback regarding your stay at Hotel Ballast. We appreciate you for highlighting our newly remodeled facilities, including a full-service restaurant. We are glad you loved the quality of the food we serve. We will pass on your gracious comments to our Food & Beverage staff and let them know their efforts are not going unnoticed. We look forward to welcoming you and your family back.

Thank you,
General Manager

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