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€86
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31 - 36 of 138 reviews
Reviewed 28 July 2018

Even for a low budget hotel, this place was terrible. Dirty (cigarette buds, beer bottles, and other trash in front entrance). Staff seemed to hate their jobs. Men hung around outside drinking beer and smoking. And when we arrived back from dinner, there were police cars everywhere. I didn't even bother to ask the hotel staff what was going on. And the ultimate insult was the hotel double charging me for my stay. Two weeks out and I'm still trying to get this corrected. I finally had to contact my credit card company to dispute the charges. I don't expect things to be perfect, but there were a lot of necessary problems. Doubling billing me was a ridiculous mistake and should not have happened. Wilmington is a beautiful city and worth a visit, but please don't stay here. It's not safe.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank im_cleveland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this reviewResponded 29 July 2018

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future.
Hotel Management

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Reviewed 2 July 2018 via mobile

This place is Filthy in lobby .Saw cockroaches in bathroom.Smell like cigerrate smoke ,supposedly smoke free ? One thing that was good was the attended checking us in and out .He was very polite and apologized perfusely .

Date of stay: July 2018
Trip type: Travelled with family
Thank gambin05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this reviewResponded 2 July 2018

Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our lobby as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future.

Sincerely,
Hotel Management

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Reviewed 28 May 2018 via mobile

Got there early but to my surprise room was ready! I myself work for extended stay in Charlotte nc so I was happy with the service I received and a clean room. Front desk was on point, and even called my room to check on me!
I was very happy with service I received . Great job keep up the good work ..

Date of stay: May 2018
Trip type: Travelled with family
Thank margist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this reviewResponded 28 May 2018

It was a pleasure to have you as our guest at Extended Stay America. We’re thrilled to know you were happy with your clean room and that our associates made such a wonderful impression. Our team will be glad to know its efforts were key in making your stay with us so enjoyable. On behalf of everyone here, we invite you to stay with us again the next time you visit Wilmington.

Sincerely,
Hotel Management

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Reviewed 22 May 2018

This operation had a lot of traffic but was quiet. We had a room with a pull out sofa bed on which the sheets hadn't been changed, but they took care of it. Otherwise it was very clean. The pool looked good but it was too cold to use. Snacks are available in the foyer. Staff was very nice.

Date of stay: March 2018
Thank 4_the_luv_of_lola
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this reviewResponded 22 May 2018

Luis, it was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well.

Sincerely,
Hotel Management

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Reviewed 9 May 2018

My husband and I booked the hotel through priceline. Upon arriving to the hotel we found out that priceline had overbook them. The front desk staff was so nice and professional. They contacted priceline immediately and had us moved to in my opinion a much better hotel. I do have to admit I was fussing and going off the deep in the whole entire time but the front desk clerk stayed claim. I would just like to say that Evelyn (front desk clerk) needs a raise or an award for dealing with people like me. I would recommend this hotel if you was looking to stay for a while but not for an overnight trip.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kenya T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Wilmington - New Centre Drive, responded to this reviewResponded 9 May 2018

Kenya, thanks for the feedback. We are happy you received service offered by our staff and that you had a pleasant stay. Your compliments have been shared with the entire team, especially with Evelyn, for a job well-done. Thanks again for recommending us, and we hope to serve you both again when in the area.

Sincerely,
Hotel Management

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