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All reviewsstayed herepancakeshotel is locatedhot tubyogurtwould stay here againturkey sausagefront desk staffindoor poolclose to downtownfirst floorvisit familyvery clean hotelfriendly employeesbed and pillowsgreat stoproom number
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Reviewed 22 October 2016 via mobile

Stayed here for the weekend. Rates were up because of leaf season but not outrageous . Desk staff and housekeeping were all very nice. Very good breakfast set up- pancakes , hot and cold cereal, bacon , pastries, yogurt, fruit, biscuits and gravy all good and well maintained . Room was very clean and bed was comfortable and lots of pillows. Good view from the window of the leaves changing in Ashe County. Perfect location close to downtown and grocery. Nice to bring in a few things for the fridge in room. Always dependable chain . Will stay again in future if necessary.

Stayed: October 2016
Thank ce0128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016

Clean room, excellent service from Mr. Steven Powell(General Manager). We came in from Elyria, Ohio for the App state vs Miami game after driving all night. The game was at noon so we didn't have much time to rest before heading to the stadium. Mr. Powell not only got us into a room early so we can rest a bit, but upgraded us at no additional cost because that was the only room available that early. Breakfast was excellent(REAL FOOD), clean pool & fitness room, friendly staff. The view of the mountains from the main lobby are breath taking.

Room Tip: Stay on the third floor.
  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank canaan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2016

The regular rate for this hotel is $184 for one night weekends. I find that to be on the high side for the area. This is the only name brand hotel in the area and talking to area people it is the best one. There is not a lot to do in the area.

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express West Jefferson, responded to this reviewResponded 1 November 2016

Dear Patrick P,

Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2016 via mobile

The hotel room is clean and spacious with a small refrigerator that has no freezer, microwave and no kitchenette. The toilet is huge with a shower for me which I prefer. The breakfast today has a lot of choices though served in a smaller packed area for many visitors. The hotel is located atop a mountain and feels like your in heaven. The price if you stay for a month or longer can be negotiated. For a longer stay, I would prefer one with a full kitchen but there is none in West Jefferson. Anyway, a full service hotel is better than a vacation home because it comes with a free breakfast, daily room service and free coffee all night long plus more secured too with points earned that you can avail a free stay one day.

Stayed: October 2016, travelled on business
Thank kudang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2016

We booked this room online and received a confirmation for out 1 night stay this summer. When we arrived, the type of room was not available and it took them a while to figure out where they could put us. At first it looked like they had no room for us but as the attendant saw my frustration level growing, a room magically appeared. After a rough start, we found the the room we ended up with was clean and satisfactory. We went down the next morning before 9 am for the complimentary breakfast to find that it had already closed. We and several other people were told that we missed the boat. The kitchen staff was just starting to pack up, so they "allowed" us in to grab a bite to eat. None of us could believe that they would close the kitchen before 9 am. As mentioned, over all condition of the room and hotel was good, but service was lacking. At least they made an effort to accommodate us.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Malcolm A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express West Jefferson, responded to this reviewResponded 4 October 2016

Dear Malcolm A,

Thank you for your feedback regarding your stay at Holiday Inn Expresss West Jefferson, NC. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness.

However, we’re sorry we fell below your expectation regarding customer service and breakfast experience. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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