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Traveller rating
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Reviewed 15 December 2020

A great place to relax and get your work done. I felt well taken care of. It would have helped if they had laundry facilities and a gym. Due to covid 19, certain guidelines had to be followed. Overall, a great place to visit.

Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Excursion692952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2020

As a former "Road Warrior", having over 5,000 hotel stays over 30 years traveling for business, and former Top 1% Tripe Advisor reviewer, the Covid Safety at hotel is "All "Smoke and Mirrors"

Person after person entering without masks and when I question the front desk person, they say there isn't anything they could do, despite signs everywhere that say "MUST WEAR MASK TO ENTER"!

Walmart & Lowes have the BEST Covid protections, in he area, as well as "The Great Smokies Inn Cherokee. These companies care about your safety.

MASKS
NO MASKS
Signs all say "MUST wear mask to enter", just as I see a family with the father NOT wearing a mask, NOT once, but 3 times in less than 5 minutes, the 3rd time he scurries into the side entrance, after I complained front desk

THE GAUNTLET
3 older guys, without Masks, sitting at the entrance to the hotel, NO MASKS, conversing back an forth across the entrance way, while smoking.

STAFF
1 OF 2 wearing masks. While checking in, the 2nd staff member comes to the side of where I was standing, to speak with a guest not covering his full face and less than 6' aways from me, staff member and not beyond their line.

Same person, no mask, was sitting in the back checking the internet, exposing everyone

TEMP TAKEN, NO NOTIFICATION ON WEBSITE
They took temp, around the safety barrier, after I had been trying to check in for 10 minutes.

STAY ELSEWHERE if you care about your Covid safety. Best place is a motel, where you can drive up to hotel room.

Great Smokie Mountain Inn in Cherokee has the BEST covid safety protocols, polite staff and great value for the money in the area.

This use to be my "Go To" hotel, NOT anymore.

Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank wakecountyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2020

Our family needed to stay overnight in Sylva, NC. We picked this hotel based on our needs and budget. The staff was very kind and accommodating. We were very pleased that the hotel staff was taking temperatures before guests were allowed to enter their rooms. In NC, you are required to wear a mask in public business and most guests were complying with the mandate. The room was clean, but the beds not so soft. The mountain view is beautiful. If you get up early enough, you can enjoy a hot cup of coffee and rock in the chairs provided at the front entrance.

Date of stay: July 2020
    • Rooms
    • Cleanliness
    • Service
Thank travelinggateachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2020

This is definitely a hotel where you get what you pay for. The tile in the bathroom was missing grout and they wobbled when you step on them. You could hear everything in every room around you and above you. Their "grab and go" breakfast consisted of a few pieces of fruit, a yogurt, or coffee.

Date of stay: June 2020
Trip type: Travelled with family
Thank tinay602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan T, General Manager at Microtel Inn & Suites by Wyndham Sylva Dillsboro Area, responded to this reviewResponded 22 June 2020

We want to thank you for taking the time to give us some feedback! We are so sorry to hear that you did not enjoy your time here with us. We are so sorry that the bathroom had some maintenance issues, I will meet with my maintenance team and get that fixed right away. Due to COVID-19, we are only allowed to have pre-packaged items as we are considered a buffet which have not been cleared to re-open by Governor Cooper.

We hope after COVID-19, when our breakfast is back to normal, you will come back and give us another shot!

We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

Find another location or stay across the street. I wasn't given the addtional membership benefits discount, our 3pm check in turned to 4pm because the room was not ready. Our TV and internet did not work and we called for assistance twice. Kid were up running the halls and slamming doors at 3am keeping everyone awake.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lisamkayme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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