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Traveller rating
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All reviews cashiers sapphire mountain view sapphire valley nice hotel enjoyed our stay great place to stay beautiful area the hotel staff front desk staff complimentary breakfast hot tub highlands mary inns nc miles roads
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Reviewed 1 April 2021

The rooms were average, but the staff was excellent! We were very disappointed that the pool was closed, as the Governor has opened pools around our state. The breakfast leaves a lot to be desired (including hot coffee)— but THE STAFF IS AMAZING! From restaurant recommendations, to providing towels when our little one was sick from all of the switchback mountain roads. We really appreciated the kindness and hospitality of the staff.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank T7221BXjillc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2021 via mobile

My husband is Hilton Diamond Member and we always stay at Hilton properties. This Hampton Inn was worse than a Days Inn! When we pulled up at 4pm on NY Eve, we could see that the trash cans had not been emptied in probably a week. Upon getting our room key we headed up the elevator to our room which was not what we booked! The carpet in the hallway was full of dirt, food wrappers and had not been vacuumed in quite some time. The room was disgusting! There was ketchup stains on the blinds. The desk chair had food on it and stains on the arm. The remote was not sealed with plastic (as is the Hilton standard) and the door was not sealed as is also their standard to show that it had been cleaned. We have stayed at 4 Hilton properties during Covid and all of them have been excellent about cleanings and keeping the hotels spotless. This hotel needs to be shut down and investigated. I’ve never been so upset at a hotel in my life. We left the hotel and had to scramble to find a room for the night. We were scheduled to stay 3 nights. However, our vacation was ruined!!!! As all the hotels were booked for the weekend. The manager has yet to call us. Shame on her! My husband spoke to Hilton and we are waiting for the corporate higher ups to contact us. Please do not stay here! This is not a Hilton quality hotel!

Date of stay: January 2021
Trip type: Travelled with family
2  Thank Trinhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 3 January 2021

I was sad to hear that you found our hotel not to your satififacation. We do strive to adhere to all COVID-19 guidelines and are working around the clock to ensure that all guest rooms and common areas are clean and maintained. If you would contact me directly at the hotel so that I can obtain more information about your stay it would be appreciated.

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Reviewed 21 October 2020 via mobile

This was a weekend trip to the mountains. The hotel was clean and the rooms were nice. The hotel staff handled the COVID-19 safety measures very well and we felt safe and comfortable with the stay. Everyone wore their masks properly up over their noses and we were given the option at check-in to not have our room cleaned daily, but instead to have clean towels dropped off outside our door each day. This was promptly done by the hotel staff and worked out well for our trip. The breakfast was also handled very well in regard to safety measures.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank markr07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 3 January 2021

Thank you for your kind words. We are doing our best to balance all COVID-19 restrictions while helping guests enjoy a stay away from home. We look forward to a return trip soon.

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Reviewed 13 October 2020

Stayed for 4 nights in Oct '20 to enjoy the fall leaves that Florida can't provide. The hotel took all precautions to make their guests feel safe in these new times, with plexiglass barriers at the check out area, and no common area seating. Housekeeping kept up with ad hoc requests for towel exchanges, and toiletry refills. Only 1% of the staff was not wearing a mask that I observed, but everyone else did wear a mask. Would stay here again next time I visit for fall colors.

Date of stay: October 2020
    • Value
    • Rooms
    • Service
2  Thank Laurel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 18 October 2020

I was pleased to hear that you enjoyed your recent vacation to our area. We do strive to provide clean, comfortable accommodations to make guests feel safe during this pandemic. I look forward to a return visit soon. Thank you for sharing!

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Reviewed 24 August 2020 via mobile

Even a business trip carefully planned can be undertaken with little concern for this pandemic. Our destination was Highlands. However, there was nary a room to be had. Problem solved with this Hampton Inn just 17 miles east of our destination. Upon entering the lobby one is greeted with the “masks required” and “maintain 6 feet separation between other guests” signs. Okay we get it...got to be careful as we travel!!! All that aside, the bubbly greeting from a charming desk clerk...masked behind her sneeze shield...gave us reason to be a bit less apprehensive about our first overnight business trip in 5 months. We were informed about the sanitation protocol in the rooms as well as the protocol for the complimentary breakfast... all items plated for you by an attendant...no more DIY as we had become accustomed. Our room was sparkling...but this was no different from what we’ve come to expect at the several Hamptons we’ve patronized in the past. No drinking glasses...only throw away cups sealed in plastic bags. The TV remote had been sanitized and sealed in a plastic bag as well. As I looked around to discover any signs of a missed cleaning opportunity, I found none! The bathroom...an obvious place to find a cleaning indiscretion...was sparkling to my naked eyes. The closet floor and shelf....again without nary a dust ball! All the furnishings appeared fresh. The room emitted an air of cleanliness that was comforting during these stressful times. And the surroundings in this quaint mountain location just east of Cashiers NC was delightful. Several restaurants were opened. Ours was wonderful with dining on the covered deck. Social distancing being thoughtfully observed, the mountain air and soft breeze added to the ambiance of our evening meal. Upon return to the Hampton, our bubbly desk clerk was found with Clorox wipes in her gloved hands sanitizing the desk area and the elevator key pads...inside and out. Our evening concluded with a restful sleep preparing us for a busy day ahead. Thank you Hampton Inn/ Sapphire Valley for a wonderful overnight stay!

Date of stay: August 2020
Trip type: Travelled on business
Thank Comanchero26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lanning, General Manager at Hampton Inn & Suites Cashiers-Sapphire Valley, responded to this reviewResponded 27 August 2020

I was happy to hear that you had a wonderful stay at Hampton Sapphire. We do take every step possible to ensure the health and well being of both our guests and our team members. Thank you for taking the time to write about your experience. I look forward to a return visit soon.

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