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All reviews premium room awesome shower double rooms are half board pool area end room chairs and a table definitely stay here again fab job walk in shower excellent hotel small hotel shower room missed dinner breakfast and dinner plenty of choice bus station
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Reviewed 10 July 2018

Hotel is very nice. Friendly staff and Very clean. Hotel Rooms very nice and clean spacious but the only thing I didn't like is not a lot of space for clothes, no drawers I don't travel light. All staff very friendly and cant do enough for you. Pool area is quite small so if you want a sun bed get up early. Food in the hotel plenty of variety however do cater a lot for Spanish. I admit I'm quite a fussy eater and kept having bits they were a lot a chicken for me as I don't like fish and it was fish everything. But I would recommend this Hotel and I would definitely go back. It was about 10 minutes walk to the beach and 5 to 10 minutes to the strip very good location out the hustle and bustle to nice walk to get there. Lots of pubs and restaurants. Me and my husband had a great time. Looking forward to going back.

Room Tip: We had a room on 5th Floor over looking next building
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaHotelGrup, Dep. Atención al Cliente at Aqua Hotel Bertran Park, responded to this reviewResponded 11 July 2018

Dear Donna,

Thank you for selecting Aqua Hotel Bertran Park for your trip to Lloret de Mar. We are very pleased to hear that you enjoyed your visit in our lovely town and your stay in our hotel. We are delighted to know that you had such a nice experience about the cleanliness and the friendly service provided by our team members.

We greatly appreciate your feedback as it affords us an opportunity to improve many aspects of our hotel that need a review.

We hope it is not too long before we have the pleasure of welcoming you again in our hotel.

Kind regards,

Aqua Hotel Bertran Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

Stayed here for 3 nights with 2 friends having never been to lloret before.Hotel was great value,rooms cleaned daily,staff superb.Pool area quite small but only a 5 min walk to the lovely beach.Would deff stay here again.

Stayed: July 2018, travelled with friends
Thank mws1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaHotelGrup, Dep. Atención al Cliente at Aqua Hotel Bertran Park, responded to this reviewResponded 10 July 2018

Dear guest,
We thank you for taking some time to share your experience in our hotel and for recommending us.
We are pleased to read your positive comments, specially about the staff ( we always try to do our best for our clients ).

We will be pleased to welcome you another time in a not too far future.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Just arrived home from here
Was a nice clean hotel, I did pay extra I think it was about £100 for an upgrade room, was slightly disappointed with it, yes we had a pool view but the pictures I seen were that you get a living area part aswell as bedroom. We were the end room and it seems that the end ones are a lot smaller than the middle ones. Wish I had been informed of this.... very weird set up, the shower room in middle of room, with a glass door and a glass window meaning you couldn’t have no privacy when having a shower, me and my daughter took turns to go on balcony when other one had a shower!!! Thomas cook rep hardly there, hotel reception couldn’t get hold of them to confirm where we going to get picked up on return, as buses can’t get to hotel due to narrow street.
Didn’t like the waiter who patrolled pool area, couldn’t have your own water, couldn’t eat your own crisps, couldn’t play ball in pool, couldn’t wear a t shirt in pool!!!! Other staff were very nice and polite, maids done fab job with our room. Breakfast was ok, evening meal very repititive, ate out most evenings. Which added a lot extra to cost of holiday, found it very expensive staying in Lloret
On the plus side wi fi is really good daughter was happy with that

Stayed: July 2018, travelled with family
Thank Bev J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaHotelGrup, Dep. Atención al Cliente at Aqua Hotel Bertran Park, responded to this reviewResponded 11 July 2018

Dear Bev,

Thank you so much for taking the time to post on your review of your recent stay in our Hotel. We take very seriously all the comments we receive from our clients, in order to keep on improving our Service.
We are very sorry that your stay did not meet your expectations althought we are pleased that there were aspects of your stay that you enjoyed like our WIFI service and the friendly service provided by our team members.

We, as all the hotels, don't let our customers consume drinks that are not from our hotel, where we have dedicated places where you can get your drink (Restaurants/ Bars/ Pool areas...). You can consume your products in your room.

Nevertheless we hope to have another chance to welcome you back in the near future

Kind regards

Aqua Hotel

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Reviewed 3 July 2018 via mobile

Very nice hotel very clean pool very small and you can never get a lounger once again people are allowed to put there towels on loungers and go out all day !! I feel this is a down side drinks are reasonably priced location is good food is nice we are half board which is more than enough

Stayed: July 2018, travelled as a couple
3  Thank Bennett43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaHotelGrup, Dep. Atención al Cliente at Aqua Hotel Bertran Park, responded to this reviewResponded 4 July 2018

Dear Bennett 43,

Thank you so much for taking the time to post on your review of your recent stay in our Hotel.
We take very seriously all the comments we receive from our clients, in order to keep on improving our Service. Nevertheless we hope to have another chance to welcome you back in our Hotel to prove to you our normal standards of service.

Kind regards

Aqua Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

12 of us visited this hotel for a 4 nights, our trip was to attend Castleford v Catalans rugby match. We arrived just before midnight after a 2 hour delay, our check in was quick and efficient by a lovely friendly male member of staff. First impressions of the hotel were good, it was very clean. We had a room for 3 and had a double bed and 2 singles pushed together, there was plenty of room. Breakfast was really nice, a small, well set out dinning room, with a choice of hot cooked breakfast, cold buffet, cereals, croissants, bread, toast and yoghurts. Couldnt fault it. The pool area is small and not a lot of sunbeds but we went to the beach all day. I would definitly return here as it is a lovely place with lovely staff.

Stayed: July 2018, travelled with friends
1  Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquaHotelGrup, Dep. Atención al Cliente at Aqua Hotel Bertran Park, responded to this reviewResponded 3 July 2018

Dear Amanda,

Thank you so much for your positive comments about the hotel and specially about the staff. We always try to do our best for our clients.
We will be pleased to welcome you again another time in the future.
Kind regards

Aqua Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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