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All reviews the executive lounge japanese restaurant main restaurant beautiful hotel would highly recommend this hotel nice service dinner buffet birthday cake both times f b spent nights train ride the general manager room temperature shopping mall the air conditioning speak english
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Reviewed 18 July 2018

Very new Sofitel in Xining. Must be the best hotel in town. Very fancy and high class as can be expected of most Sofitel (new ones) in China. Quite a few conferences being held there and it is mostly business clients. Rooms are of rather sumptious size, at least the ones our group occupied and service was excellent. Breakfast was fantastic. Close to shops, supermarket, etc.

Room Tip: Prices are quite competitive due to special offers. Xining is also a lower cost city compared to first tier cities in China.
  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Service
Thank 399antoinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe0072017, General Manager at Sofitel Xining, responded to this reviewResponded 27 July 2018

Dear Valuable Guest,

Thanjk you very much for taking time to share your guest experience on Trip Advisor website ...

It is very nice to know you have enjoyed the luxury & fancy experience at our Hotel, especially the set-up & large space of our room, as much as the efficient and delicate service of our team members.

Breakfast is the most important meal to start the day in style and fashion, and it is nice to know you have very much enjoyed the experience at our Kwee Zeen buffet.

Wishing you an incredible week-end, and any time for welcoming you back, to experience another taste of Qinghai discovery !

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

Nice large rooms. Breakfast buffet is a good blend of western and Chinese. Dinner buffet is awful, go out there are plenty of restaurants within 300 meters. No connecting rooms we were told, but they Upgraded one of our two rooms to a suite and put us on the same floor.

Staff English is limited, but if you communicate in person at the front desk, you can get understood. Allowed a 17:00 late checkup to allow us to take the evening train to Llasa.

First night there was a party down the hall from us that management didn’t seem to want to break the harmony of. The party closed the doors the two times we told them the 20 of them singing was a bit loud. We gave up at 4:30, but the party didn’t. The hotel offered to move us to another floor for the second night, but couldn’t move both of our rooms, so we suggested they have a chat with the partiers instead. One never knows why, but they were quieter the second night (or we were so exhausted we didn’t hear them).

Lobby setup is ridiculous for waiting for your group to assemble: huge space, two chairs. Airport pickup was professional and reasonably priced. So the service and evening food could be improved, and if they threw a couch or two into the cavernous lobby, they would have a world class hotel.

Stayed: June 2018, travelled with family
Thank WoofBadDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelxn, Directeur général at Sofitel Xining, responded to this reviewResponded 19 June 2018

Dear Valuable Guest,

Thank you very much for taking the time to share your own experience at Sofitel Xining, following your first 2 night stay with us.

It is great to know that you have enjoyed the luxury facilities of our Hotel, and the comfort fo the room, room that was upgraded to cater your family needs. The Breakfast variety & selection was up to your expectation, which is very good to know.

Apologize for the noise on the floor below, and we are currently investigating to check where exactly the noise come from, we will ensure that it never happens again !
It is very much a pity that you have not felt welcome by our team in teh meantime !

Looking forward to welcoming you again, my personal best regards !

Christophe

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Reviewed 15 June 2018 via mobile

Enjoyed my stay at the hotel loved the space and comfortable bed❤. The service was good too. Will go back for another stay. There were many restaurants to pick from within the hotel premises like French & Chinese cuisine.

Stayed: June 2018, travelled with friends
Thank Soosee Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelxn, Directeur général at Sofitel Xining, responded to this reviewResponded 19 June 2018

Dear Valuable Guest,

Thank you very much for taking time to share your good Guest Experience on Trip Advisor website !

It is great to know you have felt valued with the service of our team members, and that you have much enjoyed the Luxury treat of our bedding ...

Wishing you a great summer break, looking forward to welcoming you back anytime soon !

Christophe

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Reviewed 15 June 2018

We stayed at this hotel on the way to Tibet. This newer hotel is wonderful in all means. The breakfast is wonderful with lots of verieties including local Tibetian food. It is located in a newer part of the town and next to a large shopping mall and a street with night markets. There is 大潤發(a store like a super Walmart) attached to the mall as well. There are a lot of activities around this hotel. Across the street from the hotel is an area people hang out at night with lot of lights, fountain. One can walk out at night and still fell safe. There is a bus stop next to the totel which can take people to downtown and museum. This is a true five star hotel.

  • Stayed: May 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Lv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelxn, Directeur général at Sofitel Xining, responded to this reviewResponded 19 June 2018

Dear Valuable Guest,

Thank you very much for sharing your pleasant guest experience on Trip Advisor website ... It is very meaningful to us, to knwo that you felt welcome & valued at our Hotel !

I have shared your comment with our Chef, regarding the great variety of our Breakfast offer!

Looking forward to welcoming you back anytime soon !

Christophe

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Reviewed 16 May 2018 via mobile

The location is good and there are new, cool developments across the street. Next door is a shopping mall.

The “downtown” area near the big Mosque is about 20-min taxi ride.

The staff are all very professional and nice. Taxis easy to get and front desk persons very attentive and helpful.

The room was very comfortable and large. I could live here for months if needed.

Stayed: May 2018, travelled solo
Thank Billy_Whimwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitelxn, Directeur général at Sofitel Xining, responded to this reviewResponded 1 June 2018

Dear Valuable Guest,

Thank you very much for taking time to write a very nice review on Trip Advisor website, after your last visit with us !

It is great to know you have much enjoyed the location of our Hotel, besides a shopping mall, and that you felt very comfortable in our spacious Guest Rooms & the facilities of our Hotel !

I have shared your nice comments with our Team members, especially the Professional and Friendly service of our Ambassadors ... Especially the Reception & Concierge services !!

We are looking forward to welcoming you back anytime soon !

Kind regards,

Christophe

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