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All reviews tv in the mirror movie theater mia francesca aveda products club level fitness connection outdoor mall raleigh north hills hotel is located valet service the concierge lounge within walking distance room facing marriott properties hotel guests very nice hotel self parking
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Reviewed 27 September 2016 via mobile

The hotel is in a great area with restaurants and retail store in walking distances. The hotel does not have a pool or jacuzzi but the staff was great, accept for the housekeeper knocking on my door at 8:30am to see if we are leaving that day..

Stayed: September 2016, travelled as a couple
Thank 684keyshas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 28 September 2016

Dear 684keyshas,

Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours, which highlight strengths and areas for improvement that allow us to serve our guests better. Please visit us again the next time you travel to the area.

Best,
Richard Rose
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2016 via mobile

Above average even by Renaissance standards. Service was very good. Clean and comfortable rooms. Nice bar area. Good food. Walking distance to tons of shopping and dining. Parking was plentiful. Will be back.

Stayed: September 2016, travelled on business
Thank Aaron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 26 September 2016

Dear Aaron J,

We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.

Best,
Richard Rose
General Manager

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Reviewed 18 September 2016 via mobile

Located about 15-20 mins from RDU. Took Uber to the hotel. Surrounded by shops and restaurants. Very easy process checking in and out. Friendly and welcoming front desk. Definitely would stay here again!

Stayed: August 2016, travelled on business
Thank TravelWino76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 19 September 2016

Dear TravelWino76,

It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area.

Best,
Richard Rose
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016 via mobile

Stayed here one night and wish it was longer. If your wife likes shopping everything is in walking distance outside the hotel. Rooms are ultra clean and spacious. Staff are very attentive. The hotel boasts an in-house bar and restaurant and very entertaining.

Stayed: September 2016, travelled as a couple
Thank Edward O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 14 September 2016

Dear edodowd,

We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.

Best,
Richard Rose
General Manager

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Reviewed 10 September 2016

Hair in the bath room and on my bed sheet. Tattered, frayed sheets. Unkempt housekeeper. Cold breakfast food that should have been hot. I do not recommend this hotel at all. Horrible front desk service. A really bad experience. Do not stay here.

Stayed: September 2016
Thank amyd20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this reviewResponded 14 September 2016

Dear amyd20,

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I have addressed your review with our team to heighten our awareness and foster improvements. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,
Richard Rose
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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