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Traveller rating
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154
89
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45
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All reviews front desk room was clean great stay one night stay very nice hotel staff was friendly independence blvd charlotte accommodations
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172 - 177 of 682 reviews
Reviewed 12 February 2018

I had a pretty good stay. Breakfast was the highlight. I didn't have a refrigerator or microwave in my room which was the biggest inconienence when I needed one for my special diet. Who doesn't have refrigerators these days? All other aspects were good.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kelly R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann S, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded 19 March 2018

Dear Kelly R,

Thank you for taking the time to share about your recent experience with us. I am so glad to hear that you enjoyed our breakfast. I would like to apologize for the fact that you were inconvenienced during your stay due to the fact that there was no refrigerator or microwave in our guest rooms. As a traveler myself I can definitely understand how convenient it is to have a refrigerator and this is something that we are looking into as we move forward. Again, thank you for taking the time to share your experience. We look forward to your future return.

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Reviewed 30 January 2018

Nice hotel in a good location for my business needs. Close to many restaurants and to 485 but still in a quiet area. Hampton brand is consistent and good. I will stay here again if my travel requires me to.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank NCVT91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve C, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded 8 February 2018

Dear Rob P,
Thank you very much for your nice feedback about our hotel. You made my day.
Next time your in the area please come by and try our newly renovated hotel.
Thanks again,

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Reviewed 29 January 2018

This is the first time I have ever taken the time to fill out a survey for any hotel.. I actually took photos of the black mold within the grout of the bathroom and on the shower walls. The carpet was stained throughout. The toilet paper fixture was hanging off. The room had the odor of mildew, I waited over 20 min for someone to discuss with me on th hotel phone but hung up after the wait.

Date of stay: January 2018
  • Trip type: Travelled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Nicole S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve C, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded 30 January 2018

Dear Nicole,
We had a nice discussion about your issues at our hotel. The room you were in, is being renovated next week with all new products. I apologize for the experience at our hotel and hope you will give us a try on your next visit.
Thanks again for you feedback.

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Reviewed 28 January 2018

Hotel is in a good location by many restaurants and shopping. The interior and rooms are outdated and you can hear the traffic from the rooms. The heater is also noisy. It gets is currently getting remodeled so I may give it another try again if I'm in Town another time.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank geraldinem188
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve C, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded 29 January 2018

Dear geraldinem,
Thank you for taking the time to rate us on TripAdvisor.
We are going through a hotel renovation that should be complete by the end of February. This will create a new feel and look in the hotel rooms. I am sorry about the noise issues you had in your room.
Please give us another try and let me know before you arrive and I will make sure your stay is Perfect.

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Reviewed 7 January 2018

The hotel is old and needs updating. The staff was friendly. We had picked our room in the app the day before but was not ready when we arrived so we had to take another room. The room had hair on the back of the toilet and dirty bead spread. Overall staff friendly but hotel old.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Cameron K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve C, Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded 19 January 2018

Hi Cameron

Thank you for taking the time to review our hotel. Thank you very much for the kind words you had about our friendly staff. I want to apologize for the cleanliness issues you encountered at our hotel.
We hope to see you again at our newly renovated hotel.

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