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Rear Aerial of Hokie Heaven
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Rear Aerial of Hokie Heaven
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Rear Aerial of Hokie Heaven
Rear Exterior of Hokie Heaven
Front Exterior of Hokie Heaven
Hot Tub
Great Room with Deck Access
Great Room with Deck Access
Great Room with Deck Access
Kitchen with Bar seats 4
Kitchen
Kitchen
Kitchen with Bar seats 4
Dining Table seats 10
Dining Table seats 10
Top-Level Half Bathroom
Top-Level Half Bathroom
Top-Level King Master with Private Deck Access
Top-Level King Master with Private Deck Access
Top-Level King Master Bathroom
Top-Level King Master Bathroom
Top-Level King Master Private Rear Deck with seating
Top-Level Front Deck with seating
Top-Level Front Deck with seating
Top-Level Rear Deck with seating
Mid-Level King Master with Deck Access
Mid-Level King Master with Deck Access
Mid-Level King Master Bathroom
Mid-Level Bedrooom with Duo Bunk/Trundle and Crib ​​​​​​​** The high chair seen in photos is no longer at the property...
Mid-Level Bedrooom with Duo Bunk/Trundle and Crib, shares access to Jack and Jill Hall Bathroom ​​​​​​​** The high...
Mid-Level Jack and Jill Hall Bathroom, access to Bedroom with Duo Bunk/Trundle ​​​​​​​** The high chair seen in photos...
Mid-Level Jack and Jill Hall Bathroom, access to Queen Bedroom
Mid-Level Queen Bedroom with Deck Access, shares access to Jack and Jill Hall Bathroom
Mid-Level Queen Bedroom with Deck Access, shares access to Jack and Jill Hall Bathroom
Mid-Level Bedroom with Duo Bunk/Trundle
Mid-Level Bedroom with Duo Bunk/Trundle
Mid-Level Deck with Seating
Charcoal Grill and Picnic Table
Private Pool Area
Private Pool Area
Private Pool Area
Front Exterior of Hokie Heaven
Rear Aerial of Hokie Heaven
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Overview
Holiday Rental House -
5 Bedrooms, 3 Bathrooms, Sleeps 14
Kitty Hawk, Outer Banks, North Carolina

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Eliz_Gig1...
Springfield, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Roach Hell”
Reviewed 6 July 2019 for a stay in July 2019

While the location of this home is great, we had several complaints that neither the homeowner nor the property management company thought were problematic.
First, there are roaches. They appeared daily in nearly every room of the home. The property managers came when we called to spray Ortho Home Defense which did nothing to alleviate the problem.  They also refused to give us notice before they came despite our asking as we traveled with four small children under the age of four who we did not want to expose to the fumes.
Second, there is no warning anywhere to let you know that there is an electric current in the ground around the pool. When entering and exiting the pool, you experience an electric shock that passes through your body. Our children complained of pain from the shocks and therefore couldn’t use the pool which is really one of the main reasons you would rent this home. Their response to this issue was as follows: “I do apologize that you did not have as an enjoyable of a vacation as you would like to have had. However, there is nothing in this letter or in our findings at the home that will constitute any form finical consideration. The bugs and leak were addressed in a commercially reasonable manner and time frame. The ground current is a naturally occurring phenomena in this area that is not dangerous, cannot be predicted or controlled.”  
We have been to the Outer Banks 7 times and not once experienced either one of these issues. From brief research online, we found that the current issue is related to a pool not being properly grounded. Therefore, know going into renting this home that the pool will be an unpleasant experience and that you will deal with bugs all over the home. If that’s your jam, then this is a good spot for the location, otherwise, look elsewhere where the pool is safe and the house is clean.

Date of stay: July 2019
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jul 2019
Hello Mr. Giguere, I honestly believe the root of the issue is you wanted 1/3 of your rent back for issues that did not prevent you from making use of the property or issues that were not as dire as you make them seem.

The roaches were palmetto bugs. While they are in the roach family and can be creepy to those unfamiliar with them, they are a bug that lives in places where there is a lot of water on the east coast. They are not an infestation and should be treated like mosquitoes. While you can do things to attempt to get rid of them, they do show up from time to time and usually in small groups of 2 or 3, which is what we saw at the property. As you expressed, we sent a vendor to spray, which helps for a while. We did not refuse to provide notice; we provided a timeframe of when the pest company would be arriving.

Concerning the electrical current our website has it stated in two places (FAQs and Reservation Terms) the following: Occasionally, some pools and spas in Dare & Currituck Counties may experience a mild ground current. Generally, this is not caused by a pool defect or the household electrical system but appears as a result of the earth’s own natural electrical current. Certain properties may be affected more than others and the current tends to be intermittent in nature. Please be advised, however, that this may affect the operation of pacemakers and other similar devices.

Having stayed on the Outer Banks many times and not seeing this is about right. What I mean is, you could have stayed in the same property 7 times prior and never felt this occurrence.

We do understand these were inconveniences. However, seeking 1/3 compensation for minor inconveniences that were more mother nature than failures in service and product was not reasonable. Though they may have seemed scary, they were nothing to be worried about. We do our best to exceed reasonable customer expectations and provide top notch service, as you can see echoed by the majority of our other reviews.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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