My only experience with this Bed & Breakfast was in the attempt to make a reservation. Their website is great. Both times I called they answered the phone, didn't have to receive a call back (not a bad thing having to leave a message, just saying they were available) The innkeeper, Chaz, asked me the appropriate questions in taking the reservation: name, room I wanted, time of arrival, credit card information, etc. I had observed on the website that they offered various discounts which I mentioned early in my conversation. This seemed to really irritate Chaz. (read on...)
At the conclusion of gathering the reservation information that Chaz needed, I asked for a total on the cost of the one night stay...since there would be a discount appied. Once Chaz found a calculator, he seemed to have trouble with it working properly so I asked how would one figure the total...room rate minus discount then apply tax, or room rate plus tax then subtract the discount? He seemed to get very edgy and said, "I know how to do it, I just can't ....<unintelligible>"
I said, "thats okay, I can...." Chaz interupted and said, "No, No, you asked for the amount, thats what I'm going to give you."
I was very taken back but waited. He did give me the total and tagged it with "...is that okay? or would you rather find another place to stay?"
At this, I am truly wondering who might be on the other end of the line...is this really the innkeeper of this establishment? I said, "no, that fine. I am on your website right now and I can see the prices so I know what the approximate amount was going to be." Chaz: "Are you sure?" "Do you have any other questions?"
I did want to know if they had other guests booked, if so, how many. Chaz explained since it was Easter weekend they had no other guests...."is that okay? or do you think you might want to go somewhere else?"
By now, I'm no longer impressed with this establishment at all because of this conversation. I ask Chaz why he would suggest I stay somewhere else. He tells me that I am being abrasive, and he feels interrogated with the questions (he had asked me twice if I had any questions for him), that I had mentioned the discount 3x but he could understand that since he is a businessman (oh...really?) and since he would want my stay to be the very best I could experience, he just didn't know if he could provide that for me.
I was completely astounded at this coming from this "businessman's" point of view, especially someone in the hospitality field. I then agreed with Chaz and said "I think you're right, you should go ahead and cancel this reservation."
Amazing!....BTW, I did call 3 other B&B in the immediate area...one was full and the other two had only 1-2 rooms available each...so seems Easter weekend is going to be a fairly normal and profitable one for other B&B's of the area. Will be writing a review on where I did find a room...right down the road.