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“Fantastic hotel, great for families!”

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SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
Ranked #36 of 71 Hotels in Durham
Reviewed 8 March 2016

We stayed here because we were in town for some sporting events. I can't say enough about what a great hotel this is. All of the staff from the front desk to housekeeping as well as the staff taking care of breakfast is friendly, professional, & knowledgeable about the hotel. The entire hotel is extremely clean and well maintained. Our bed and pillows were very comfortable and we both slept well. The room was spacious and set up to for convenience. The sink & mirror were set up separate from the shower so getting ready in the morning was not an issue. The hotel is very quiet. Noise was not an issue and our window faced the highway. The fitness room has variety of machines & free weights. We used both mornings. The room was very clean and well maintained. Take your earbuds. Each machine has a tv. There was a well equipped business center and multiple conference rooms. The morning breakfast was delicious with a wide variety of breakfast items. There were eggs, sausage, a waffle bar, an oatmeal bar with multiple toppings, and various cereals that both kids or adults would like along with bagels, pastries, & muffins.. The coffee was really good and there were regular & flavored creamers. Check in & check out were quick and the staff was very nice. We would definitely stay here again.

Room Tip: The continental breakfast, fitness room, & business center are all one the first floor.
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  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Wendy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 51 of 212 reviews

Reviewed 23 February 2016 via mobile

Basic accommodations, clean sheets, friendly folks at the front desk at check-in... Unfortunately, that's the short list of positives as there are more than a few things that ding this property...

Subtle signs are everywhere. Elevator carpet is worn. Sofa in room is overdue for replacement. Shower tile and tub are dated, as is the bathroom overall. Entryway light switch controlled nothing - no light fixture, no lamp, nothing.

Room was "generally" clean at check-in, though I managed to find a couple of things on the floor that required moving to the trash. The breakfast offering was a complete mess. Literally a mess, as in no one taking care to keep the area organized, stocked and clean.

And finally, something as simple as ensuring the availability of fresh coffee appears to be a challenge. This morning the coffee urns went empty, and remained empty until someone asked that they be replaced. At that point a single urn was begrudgingly produced and subsequently emptied after only a few cups.

Arriving this evening after a long day at the office, I found the lobby coffee urn empty. Wasn't surprised...

Stayed: February 2016, travelled on business
1  Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded 25 February 2016

Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed clean sheets and friendly associates at the front desk. I would like to apologize for the issues related breakfast service and coffee service. Immediate attention will occur to providing stocked all day coffee ASAP. The hotel's new breakfast attendant is not providing the outstanding service the hotel achieved for years and years. The breakfast service situation will be addressed immediately. Thank you again and we look forward to seeing you in the future.

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Reviewed 16 February 2016

My husband and I visit Raleigh once a year and this has by far been the best hotel we have stayed in! The staff were so polite and so helpful. Regardless of the time of day, they greeted you the second you walked in the door. We ended up needing to leave a day early because of the impending weather in PA and they refunded us our last night without any issues! We hope to stay here again during our next visit and would recommend this hotel to anyone! The rooms were also VERY clean.

Room Tip: If you are in a room facing the highway, you can hear the traffic but it's not overly loud.
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  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Erin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2016 via mobile

Transportation staff - excellent! Front Desk staff - excellent. Room and all the appliances - Excellent. Nice microwave/fridge and separate kitchenette with paper plates and plastic wear - great!

So why not five stars? Highway noise. Recommendation: Ask for a room away from the highway. The good news is that there is no airport noise!

Stayed: January 2016, travelled on business
1  Thank BradJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded 28 January 2016

Thank you so much for staying with us earlier this month at the SpringHill Suites RDU/RTP Hotel. It is great to hear that you had such a great stay while you were with us, enjoying the staff, room, appliances, and kitchenette. The hotel staff is addressing the noise issue. The time you took to share your review is greatly appreciated and we love hearing that our associates took well care of you as a guest. Your review will be shared with the hotel staff. Thank you again and please come back and visit us soon. Have a wonderful day.

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Reviewed 21 January 2016 via mobile

We recently stayed at this hotel while in Durham for a youth basketball tournament. We stayed 1 night. The hotel is nice. It's a hidden gem. We got turned around with Gps Trying to find hotel. Checkin was breeze considering the many other families there for the same thing. Beds were very comfortable. Our room had a small fridge and microwave. We didn't make the continental breakfast as we slept in. But I would def stay here again.

Stayed: January 2016, travelled with family
Thank PRM99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded 24 January 2016

Thank you so much for staying with us earlier this month. It is great to hear that you had such a great stay while you were with us and named as "hidden gem" The time you took to share your review is greatly appreciated and we love hearing that our associates took well care of you as a guest. Your review will be shared with the hotel staff. Thank you again and please come back and visit us soon. Have a wonderful day.

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Additional Information about SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Address: 920 Slater Road, Durham, NC 27703-8061
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Durham
Price Range: €69 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Raleigh-Durham Airport/Research Triangle Park 3*
Number of rooms: 120
Official Description (provided by the hotel):
Visit SpringHill Suites Raleigh-Durham Airport/Research Triangle Park located between Raleigh, Durham, Morrisville, Chapel Hill, and Cary, in North Carolina. Our suites feature separate living, sleeping and working areas with complimentary high-speed internet, mini-fridge, microwave oven and coffee maker. Unwind in our indoor pool or fitness center. Enjoy complimentary new hot and healthy breakfast options before you start your day! ... more   less 
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Also Known As:
Springhill Suites Durham

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