We had a 7 night stay booked. The first night stay and customer service was a complete disaster, a very disappointing way for me and my family to start our fall vacation......4 stray dogs from houses just outside the main entrance were barking and scratching at our camper door, on and off all night on the first night of our stay. Needless to say, we didn’t get a very good nights sleep and were left feeling exhausted and frustrated. The next morning, we spoke with the manager to see if we could move to a different site due to the disturbance of the dogs. I believe her name was Sharon...she informed us that it was a holiday weekend, the campground was booked, and we were stuck with no other option (mind you, this was Thursday morning and the park was nearly empty). After hearing that, all we wanted to do was checkout and get a refund for the remaining 6 nights we paid for at check in. So, that’s what we requested of Sharon, “please refund our money and we will be on our way”. She immediately got defensive, raised her voice, and told us “absolutely NOT”, she would not refund any nights and that was that. After a few minutes of arguing and trying to calm her down with some valid points I made about the stray dogs trespassing on our site, she agreed to refund us only 2 nights of the 6 we were rightfully due. I felt like arguing no more and wanted nothing more than to leave Sharon’s sight as soon as possible, so we did with a less than desirable resolution. Yogi in the Smokies is the last place I would have expected to encounter an issue like this. I am writing to express my complete dissatisfaction with the way this situation was handled, very unprofessional and honestly, rude. I have contacted Jellystone’s corporate headquarters 4 times in the last 2 weeks and still haven’t heard back. I wanted to give them an opportunity to make it right before heading to review sites to voice my concern. Unfortunately, they dropped the ball.
- Also Known As:
- Yogi Bear`s Jellystone Park Cherokee Hotel Cherokee