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Homewood Suites by Hilton Charlotte/Ayrsley
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Reviews (925)
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All reviewsmovie theatergreat hotelfull kitchenbreakfast and dinnerhome away from homewithin walking distancebusiness tripcomplimentary breakfastshort drivewonderful stayextended stayfront desk staffevening receptionwould definitely stay here againgreat customer servicestaff was friendlyking bed
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79 - 84 of 925 reviews
Reviewed 16 August 2017

We were welcomed for our 5 day stay and room accommodations were spot on as was all service from front desk. Charles was exceptional and always had a smile on his face. The restaurant staff are very accommodating and ensure you enjoy your meals/drinks. Great location within walking distance of restaurants, movies, etc.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank SMNYC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this reviewResponded 19 August 2017

Dear SMNYC2014,

We cannot thank you all enough for you fantastic review. Your high praises humble us here. It is always our goal to make our guests feel at "home" during their stay; it warms our hearts to hear that we were able to achieve this goal for you all. Please come back and visit us at "home" again soon!

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Reviewed 14 August 2017 via mobile

We were in town for the PGA Championship when we stayed here. Rooms are nice size, clean, and comfortable. Morning breakfast is full of options. Homewood Suites does not disappoint. If you don't want to leave this area while in town you don't have to. Great restaurants in walking distance

Stayed: August 2017, travelled with family
1  Thank trow0112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this reviewResponded 19 August 2017

trow0112,

Thank you for sharing your feedback with us from your recent stay! It was certainly a pleasure having you all with us. Our small town, 'Ayrsley' has a little something for all ages and sizes, and we are beyond pleased that you all made the most of your visit to our small corner. We hope to see you all again in the future!

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Reviewed 10 August 2017 via mobile

We really enjoyed our stay at this Homewood Suites. The hotel was clean and an easy drive to Carowinds as well at downtown Charlotte. There were several restaurants within walking distance with a wide range of options to choose from, from upscale dining to casual family friendly options. The staff at the hotel were all so friendly and willing to offer advice to visitors about the area which was much appreciated.we booked a two queen deluxe suite and because of our hilton honors membership we were able to check in online and pick out which room we wanted the day prior to arrival. That was a really nice benefit that I did not expect. The breakfast in the morning was plentiful and even my picky eater was able to find something to her liking. The evening reception was a nice way to wind down at the end of the day and I only wish we had more time to take advantage of that option. This hotel seemed to cater to a wide range of clientele, from business groups to families to sports enthusiasts in town for the PGA tournament. The next time we need a hotel in the Charlotte area this will be the place we will stay.

Stayed: August 2017, travelled with family
Thank Dora W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this reviewResponded 19 August 2017

Dear Dora W,

Thanks for sharing your fantastic review with us! We are extremely pleased to hear that you and your family thoroughly enjoyed your stay with us! We recently installed brand new locks in all of our rooms, and we now offer the Digital Key for guest convenience. We are glad you all made full use of it! We look forward to having you all back with on your next visit to CHarlotte.

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Reviewed 4 August 2017

Great location. Near many restaurant choices. Close to the interstate. Very helpful staff. Great location for parking. Close enough to uptown without the hassle of being in uptown Charlotte. Definitely would stay here again!!

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank M7273FLglennm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this reviewResponded 5 August 2017

Dear M7273FLglennm,

Thanks for your fantastic review! We work hard here to make guest service our priority in a clean, friendly environment, and to make our guests feel at "home". We are ecstatic our hospitality helped achieve that for you during your visit. Please come back and visit us again soon!

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Reviewed 3 August 2017

I would like to share with you my experience in regards to my stay there. The hotel was clean and comfortable. However, upon arrival which was approximately 1:00am, I noticed that no one was present at the front desk. There was a gentleman standing there as well who informed me that he's been waiting for assistance. I rang the bell outside of the entrance as well as called the front desk number listed with my reservations. This continues for approximately 20minutes. This was highly discouraging considering I knew my stay would be short as I needed to just make a pit stop to get a few hours of sleep before getting back on the highway. My checkout time was around 3:30. The time spent waiting for assistance and getting checked in could have allowed more resting time for my family and I. Full price was paid for 2hrs of rest. The only other flaw was that there was only one wash cloth provided in the room. This was my first time staying at this hotel within the Hilton Honors family and this was not a pleasant experience.

Room Tip: Comfortable bed
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank shaboo323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this reviewResponded 18 August 2017

Dear shaboo323,

Thank you for sharing your experience with us from your stay. We certainly understand how tolling it can be when traveling long distances, and the fact that no one was readily available to assist you upon check-in for your stay is beyond unacceptable. Please accept our sincerest apologies. We certainly hope you all give us another opportunity to get it right on your next trip through CHarlotte.

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