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Reviews (1,578)
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All reviewsthe crossroadssouthern charmunc campusfranklin streethistoric hotelfront porchchocolate chip cookiesplace to stayrooms are smallself parkingtar heelwonderful staythe location is perfectturn down servicecollege visitbed was very comfortablehistory
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Reviewed 14 November 2017

This is really a first class hotel near everything in Chapel Hill! UNC Campus, sports arenas, UNC Hospital - they are all near by. The facility itself is well maintained and 'fresh" in every area. The rooms are well equipped and roomy. The beds are comfortable, the linens great. Housekeeping is superb. The best part are the people on staff! From valet parking to check in to housekeeping - everyone is friendly and willing to help.

Room Tip: Only three floors in all. You will be comfortable on either.
  • Stayed: November 2017, travelled on business
    • Location
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Thank Jim4249541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1924, Manager at The Carolina Inn, responded to this reviewResponded 16 November 2017

Thank you for the great review! We were very pleased to read your feedback regarding your recent stay at the Carolina Inn, especially that you found our staff to be friendly and accommodating. We will be sure to pass along your kind words to the rest of the team. Thank you so much for your kind words about our great location and beautiful rooms, as well. Thank you for your recommendation and we hope to welcome you back soon!

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Reviewed 14 November 2017

This was a perfect spot for a family wedding. Everyone was cordial and very helpful . The venue was beautiful and really help make the whole stay very memorable. My only suggestion is that they have more gluten free options available in the restaurant. Since being gluten free is not a choice for myself and my family the options were very limited ( but I should add they did a wonderful job for the rehearsal dinner and wedding itself providing us with many gluten free choices) I also think some of the wait staff were not as informed about gluten free foods that were available or could be modified. Everything else was first rate and I would highly recommend your beautiful Inn !

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank paulmD5741CR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1924, Manager at The Carolina Inn, responded to this reviewResponded 19 November 2017

Dear paulmD5741CR,
Thank you for sharing your review and your positive feedback about our staff and venue with the trip advisor community. I am sorry that we did not live up to your expectations and fell short with service and gluten free meal options in our restaurant. I went ahead and shared your comments with our Culinary and Restaurant Management team in order to ensure we are improving in the areas we have fallen short. Thank you again for your comment and we hope you will stay with us again in the near future.

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Reviewed 14 November 2017

This is truly a grand hotel from the heyday of great city hotels, the 1920s-30s. Superbly decorated and well staffed by the type of cordial men and women you expect in a classy southern hotel. The room was small (as expected) but certainly pleasant and comfortable. Within easy walking distance of restaurants and entertainment as well as being next to the University campus. Nice experience.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank C0rgiL0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1924, Manager at The Carolina Inn, responded to this reviewResponded 16 November 2017

Thank for the kind words regarding our location and history. We treasure our central location in Chapel Hill and embrace our identity as The University's Living Room! We look forward to your next visit to the Inn.

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Reviewed 14 November 2017

Clean, Comfortable, Classy and the entire hotel staff was On Point! The wedding we attended was so well done. The ball room was gorgeous, the service staff, courteous and well trained.
The hotel staff flawless with their customer service.
Our King bed was difficult to get out of due to the extreme comfort they provided!
If we find ourselves in Chapel Hill again, this hotel would be our 1st and only choice.

  • Stayed: November 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank danielerY1932NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1924, Manager at The Carolina Inn, responded to this reviewResponded 16 November 2017

Thank you for the great review! The Carolina Inn has a long tradition of hosting weddings with our own unique southern charm and grace. We make every effort to provide gracious southern hospitality to our guests, so we’re delighted that you left feeling that way. Thank you again for the kind words about our staff and accommodations. We look forward to welcoming you back if you find yourselves in Chapel Hill again!

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Reviewed 14 November 2017

Lovely accommodations and dining right in the heart of the UNC-Chapel Hill campus... no detail left undone...to include valet service, turn down service, great bar and coffee station, wonderful restaurant...a great destination locale,

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank patriciawJ1939TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager1924, Manager at The Carolina Inn, responded to this reviewResponded 16 November 2017

Thank you very much for choosing to stay with us! It’s always refreshing to hear how our guests enjoy our gracious southern hospitality in our treasured historic venue. We appreciate all of your kind words regarding our service and the Crossroads Restaurant/Bar. We look forward to welcoming you back to Chapel Hill and The Carolina Inn!

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