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“Thank you for a wonderful stay !”

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Holiday Inn Hotel & Suites Raleigh - Cary
Ranked #11 of 23 Hotels in Cary
Certificate of Excellence
Reviewed 17 November 2017

God Bless you for a wonderful stay. I really dont feel that I have been here for 6 days already. Time flies !

As ev​er I felt completely at home in your hotel. You and your team members are outstanding.

Please do thank the following team members who made my stay really memorable:

1) Shan, Pam and Dana at the front desk. God Bless all of them - they are so friendly, warm and helpful.

2)Mirabel and Lakshmi - the 2 chambermaids from Mexico and Nepal who made my room - with their hearts. Though they could not speak fluent english, they communicated flawlessly by their good intentions and great work.

3) Took at the restaurant has always mazed me. She is a one man army- indefatigable and always available to help with a smile on her face.

4) Last but not the least Kryshan from the engineering department who came to fix my coffee machine.

You have a great team and a great product !

Wish you, your friends, your team and your family the very best !

Room Tip: Go for a room overlooking the porch
See more room tips
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank arunabh m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 20 November 2017

Good morning arunabh m,

Thank you so much for the kind words and for feeling at home at the Holiday Inn and Suites Cary.
I am so proud of my staff and your compliments will be shared with them.
I would like to also thank you for being a loyal customer and we always enjoy having you here.

My warmest thanks and gratitude,

Diab Bannout

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4 - 8 of 464 reviews

Reviewed 29 October 2017 via mobile

I stayed here for the first time last week while in town for business. I won’t be staying there again anytime soon. The hotel needs to be updated. There are many other hotel options that are better and nicer for the same price. When I got there, my room hadn’t been cleaned from the person that stayed there the night before. They had to find me another room. Also, the exercise room was tiny and hot. At 5:30am it was full. The water cooler was empty and they didn’t have any towels. Bottom line, the hotel wasn’t worth $140. The staff was nice but that was about it.

Stayed: October 2017, travelled on business
Thank jph22288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 13 November 2017

Dear jph22288,

Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding our room condition, fitness center and amenities. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for evaluation.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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Reviewed 8 October 2017

The staff is very nice! Some floors are under renovation which is needed but the place is still worth the money. Very clean! Breakfast buffet is free if you are a member otherwise it is $10 but well worth the money. You have a mini fridge, microwave, and Keurig machine in your room. Odd that there is not ice machine on every floor but whatever.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank dez754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 9 October 2017

Good morning dez754,

Thank you so much for staying with us and for your feedback.
We are very proud of our staff that is for sure. They do excellent job.
We are very excited about the renovation and we look forward to see you again in the near future.

Best regards,

Diab Bannout

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Reviewed 5 September 2017 via mobile

We stayed here and couldn't believe how beautiful the room and accommodation. The location was walkable to a restaurant or shops. The staff was professional at all times. Very accommodating and a breakfast is served for a cost. There is also a bar in the lobby

Stayed: September 2017, travelled with family
Thank stephen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 6 September 2017

Good morning Stephen s,

Thank you for staying with us at the Holiday Inn and Suites Cary.
I am glad to know that you enjoyed your stay with us and the staff was accommodating.
Please do not hesitate if I can do anything for you to make your stay more enjoyable the next time you visit us.

Have a good day.

Diab Bannout

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Reviewed 4 September 2017 via mobile

The hotel was ok for the amount we paid. We stayed here with a group. The group chose the hotel because the price was a great deal. The bathroom was clean and the room was clean for the most part. When we arrived in the room, the room was a little musty but we thought it was because the room was closed up. Once we turned on the air, the smell cleared up. We were fine in the room until the morning of the third day. We saw something that looked very much like mold growing on the ceiling. We did not see it when We first arrived. We were already in the room for three days.

The pool was ok but the hot tub was yellow taped and out of order. The fitness center was clean and everything was in working order. There were two treadmills, one exercise bike, elliptical, free weights, and a yoga mat.

Dana at the front desk was very pleasant and helpful. She helped with a very frustrating situation with one of the members of our group. She was very professional and her patience was much appreciated! I would describe her as pretty awesome!

The breakfast was $10 for the buffet style breakfast. It was worth the money and not having to leave the hotel early to get breakfast.

Stayed: September 2017, travelled with family
Thank ParkerTrips927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 5 September 2017

Good morning ParkerTrips927,

Thank you for staying with us at the Holiday Inn and Suites Cary.
Please accept my sincere apologies regarding the room condition. My maintenance staff is checking the room to ensure everything is in order.
We value your feedback and thank you for your business.

Regards,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr, Cary, NC 27518-9225
Phone Number:
Region: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cary
#5 Family Hotel in Cary
#7 Romantic Hotel in Cary
Price Range: €81 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn

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