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“1 Night Business Stay”

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Holiday Inn Hotel & Suites Raleigh - Cary
Ranked #12 of 23 Hotels in Cary
Certificate of Excellence
Reviewed 21 June 2017

A short business trip to Cary. Chose this hotel for the rate. Stayed in a suite and was excited to see the in-room hot tub....but that excitement didn't last long, since it didn't work. In-room fridge and microwave, though. Could use some updates to the units, ie., noisy a/c unit in room and bathroom had no separate light and fan switch, So every time you turn on the single switch for the light you are subjected to loud fan noise. Otherwise, Nothing special here...just average...

Room Tip: Just average...and Not near anything
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  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank sym4302016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 30 June 2017

Dear sym4302016,

I really appreciate your feedback regarding your recent stay.
I addressed the issue with my staff to ensure proper function in all equipment including the hot tub.
The hotel will undergo major renovation starting this September.
I hope we can see you in the near future. I am confident your expectations will be met.

Sincerely,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 464 reviews

Reviewed 20 June 2017

Very small rooms and suites. Major mechanical problems (AC system leaking water into room). Major set of problems - lighting, doors, counters, toilet, floors, etc. Worst breakfast buffet ever (for me and my wife). Never to be there again!

Room Tip: Stay somewhere else!
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  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 30 June 2017

Good afternoon Robert M,

Please accept my sincere apologies regarding the AC leak and for the inconvenience.
The issues have been addressed with staff and managers and we made big improvement for the variety and quality of food for breakfast.
I hope we can see you in the near future.

Regards,

Diab Bannout

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Reviewed 15 June 2017

Brought the kids for a mini vacation away from home to enjoy the heated indoor pool/hot tub and nearby stores/restaurants/movie theatre, etc. Clean rooms and comfortable helpful and friendly staff that made it feel like home. Attentive to your needs. Good rapport among employees who truelly enjoy their job and will go the extra mile to make sure your stay is a comfortable one. Would recommend and plan to return again.

  • Stayed: June 2017, travelled with family
    • Service
Thank Beth Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 30 June 2017

Greetings Beth Anne,

I am thrilled to know you and kids had a good time at heated indoor pool.
Thank you so much for staying with us and I hope to see you soon.

Regards,

Diab Bannout

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Reviewed 3 June 2017

We had a suite and it was nice. The pool was real warm and the hot tube was hot. They did not have dinner or the bar open on memorial day otherwise it was nice.The hotel was about 10 miles from the airport, but 10 mins. away from my son's house which OK.The breakfast was good and the help was most helpful

Room Tip: Just get one down the hall so you are away from the elevator
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  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank rahz10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 4 June 2017

Greetings rahz10000,

Thank you so much for your feedback and for staying at the Holiday Inn and suites Cary.
We are very pleased to know that, you had an excellent stay.
I hope to see you again in the near future.

Regards,

Diab Bannout

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Reviewed 28 May 2017

The hotel is super clean and modern. The room was spacious and comfortable. I loved the way the furnished the hotel. Is the best Holiday Inn I stayed at. I highly recommend this place. This hotel is definitely a great choice. the rooms and furnishing makes you feel like you are staying at a 4 star hotel but paying a reasonable amount for your room.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ahkazemz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded 29 May 2017

Hello ahkazemz,

Thank you so much for staying with us at the Holiday Inn and Suites Cary.
We are very pleased to know that, you enjoyed your stay and we were up to your expectations.
Please do not hesitate to contact me if there is anything else we can do to make your next visit more enjoyable.

Best regards,

Diab Bannout

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr, Cary, NC 27518-9225
Phone Number:
Region: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cary
#5 Family Hotel in Cary
#7 Romantic Hotel in Cary
Price Range: €88 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn

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