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Reviewed 25 June 2018

This is a beautiful modern hotel, but several thins went wrong during our stay. First, our toilet keep running periodically, despite a new flapper being installed by housekeeping and another visit my housekeeping that said it was fixed. We left the door between our room and the bathroom closed, so the noise was tolerable.

Second, during the World Cup, the TV went off on the soccer channel on Saturday morning. This was fixed, but Saturday night as I was watching TV, there were two channels showing the local CBS station and none showing the local NBC station. Channels 4 and 6 were both playing CBS although (I think 6) was supposed to be NBC.

Finally, a member of our party found (and took a picture of) a bedbug; she got a free room, but this was a great surprise and totally unexpected. Fortunately, we did not find any bedbugs in our room.

Finally, the hotel was VERY crowded, which was made more inconvenient by the fact that only two of the three elevators were working and the stairs led down to the second floor; but you then had to go outside to get to the first floor, so walking was not an option if you needed to get to the first floor, where the gift shop, dining area , and business services room are located.

Breakfast on Saturday and Sunday lasted until 10:30, which was more in line with my expectations.In my review of the Comfort Suites Durham, I had been surprised that breakfast lasted only until 9:30 on the weekend.

Room Tip: My only suggestion is a high floor. The breakfast area is noisy, but that is only in the morning.
  • Stayed: June 2018, travelled with family
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Thank rayjoh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this reviewResponded 26 June 2018

Dear Rayjoh1,

Thank you for sharing your comments about your recent stay. We are always looking for ways to improve our hotel and will certainly take your comments into consideration as we meet as a team to accomplish. We certainly hope we will have the opportunity to regain your trust in the future.

Sincerely,
Bill McCallen
General Manager

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Reviewed 25 June 2018

Really felt well taken care of and the easy access to food and beverages meant we didn’t even have to leave the hotel. Our room had a separate bedroom which was perfect for late sleepers and early risers. The complimentary breakfast had something for everyone!

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this reviewResponded 26 June 2018

Dear Tracy M,

Thank you for sharing your kind comments about your stay with us. We are pleased you enjoyed the hotel and hope you will stay with us again when travel brings you to the area!

Sincerely,
Bill McCallen
General Manager

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Reviewed 20 June 2018

Hotel was fabulous, very good communication with everyone during planning process. Great execution of the plans. No problems at all for entire stay. If we needed anything the staff was very receptive and accommodating.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank jeffP2298IY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this reviewResponded 23 June 2018

Dear jeffP2298IY,

We are very happy that you and the group enjoyed the hotel. Thank you for allowing us the opportunity to host the event. Thank you for the kind comments and hope to see you again on your next trip to the area.

Sincerely,
Bill McCallen
General Manger

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Reviewed 19 June 2018

I attended the national conference of the American Conifer Society at this hotel and everything was so perfect, from the accommodations to amenities, to staff. The hotel was comfortable, welcoming and perfectly located. Thank you for an enjoyable experience!

  • Stayed: June 2018, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank 943kennethh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this reviewResponded 23 June 2018

Dear 943kennethh,

We greatly enjoyed the privilege to host the event at our hotel. We are very pleased that you and the group enjoyed the hotel and hope we can have you return in future years.

Sincerely,
Bill McCallen
General Manager

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Reviewed 19 June 2018

I enjoyed my stay at the Embassy Suites thoroughly. The staff was excellent, the room spacious and comfortable. The location is convenient to the airport, but not close enough to be affected by noise or traffic. Great hotel.

  • Stayed: June 2018, travelled solo
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank hostafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this reviewResponded 23 June 2018

Dear Hostafan,

We appreciate your kind comments and for taking the time to share them. We are pleased you enjoyed your stay with us and hope you will again!

Sincerely,
Bill McCallen
General Manager

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