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All reviews hot tub indoor pool waffles boiled eggs pleasant stay recent stay morning breakfast stayed two nights comfortable beds hotel is clean would definitely stay here again coffee maker room was large great room hot breakfast minute drive nice property
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Reviewed 10 October 2017

Our Senior Softball League booked fifteen rooms at this Comfort Suites in Cary, for our annual three day State Tournament. . We all had a comfortable stay here, with no complaints. The rooms, elevators, breakfast area, and lobby were all kept clean and neat. The hotel staff was very personable and professional.
The breakfast was excellent and even had omelets For the price paid this hotel was a very good choice. We will be booking it again for next year.

Tom Hendley, President: Henderson County Senior Softball League.

Room Tip: As always keep away from the vending machines and the elevators.
  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shimp N, Director of Sales at Comfort Suites Regency Park, responded to this reviewResponded 12 October 2017

Dear Tom,

We very much appreciate and value your feedback and will share it with our team! Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we can't wait to host you on your next visit with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Disappointed... as soon as we walked into the hotel.

The front desk clerk was nowhere to be found. After a few minutes of waiting, a line began to form behind us with other guests waiting to check in. We should have known this was a bad omen.

Our room as well as the whole hotel was very tired and in need of an update. Our towels had holes in them . The carpet in the hallway and our room was soiled and very worn. The walls need repainting and had cracks in them. The elevators were dirty and in need of a good cleaning. Plus, our room had not had the trash emptied from a prior guest.

Overall, I would not recommend.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shimp N, Director of Sales at Comfort Suites Regency Park, responded to this reviewResponded 11 October 2017

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Regency Park.

Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your overall stay at the property with us on your recent visit. I have shared your feedback with the General Manager to ensure these are isolated incidents. This is not the culture that we encourage here at the Comfort Suites Regency Park, and am truly sorry that your experience with us was this unpleasant. Our goal is to make each stay with us a home away from home experience and therefore we are always looking for opportunities to improve.

Currently the hotel is under complete renovation, from public areas to the guestrooms themselves!!! We would love for you to check out our new product in the future! We are moving to modern!
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Great room and very clean. Front desk clerk Brittney was of great help and very nice. She helped me at a time of distress. We were to stay the week before and I ended up in the hospital..She was very kind to let me stay the next week with no penalty . Thanks to here it made my trip comforting. Thanks Brittney.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank bobm0728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shimp N, Director of Sales at Comfort Suites Regency Park, responded to this reviewResponded 11 October 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel!

We very much appreciate and value your feedback and will share it with our team! Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit with us will be even more enjoyable!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Comfort Suites at Regency Park billed my husband's credit card in August 2017 for a May 2017 stay. We checked the May credit card bill and saw that we were already charged for the May stay so this was an error. When we called to point this out Comfort Suites denied the overbilling. We had the credit card company call and they could not convince management of the error. The credit card company was professional and gave us credit for the charge and advised us to keep all our documentation related to Comfort Suites. Over the years both my husband and I have stayed at the Comfort Suites Regency Park many times on business trips. We always thought it was great value and the staff super. Things have changed. Housekeeping is poor and staff is no longer friendly. Having someone overbill you and ignore the proof of payment makes one more than suspicious. If you have stayed at the Comfort Suites be diligent when reviewing your credit card charges to ensure there is not a second billing months later.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank caseysaluda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shimp N, Director of Sales at Comfort Suites Regency Park, responded to this reviewResponded 29 September 2017

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Regency Park.

Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your overall stay at the property with us on your recent visit. I have shared your feedback with the General Manager to ensure these are isolated incidents. This is not the culture that we encourage here at the Comfort Suites Regency Park, and am truly sorry that your experience with us was this unpleasant. Our goal is to make each stay with us a home away from home experience and therefore we are always looking for opportunities to improve.

Currently the hotel is under complete renovation, from public areas to the guestrooms themselves!!! We would love for you to check out our new product in the future! We are moving to modern!

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

I stayed here last weekend for 4 days and only one day my ro was clean. The sink still had toothpaste in it from that morning. Bed had not be changed. Dust everywhere lamps, dresses. It was awful. In the hall way there was. a smell. Got a croissant for breakfast and some orange juice the croissants weee old and smelled, the orange juice taste funny will not stay with you all ever again.

Stayed: September 2017
Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shimp N, Director of Sales at Comfort Suites Regency Park, responded to this reviewResponded 13 September 2017

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Regency Park.

Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your overall stay at the property with us on your recent visit. I have shared your feedback with the General Manager to ensure these are isolated incidents. This is not the culture that we encourage here at the Comfort Suites Regency Park, and am truly sorry that your experience with us was this unpleasant. Our goal is to make each stay with us a home away from home experience and therefore we are always looking for opportunities to improve.

Currently the hotel is under complete renovation, from public areas to the guestrooms themselves!!! We would love for you to check out our new product in the future! We are moving to modern!

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Cary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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