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Reviewed 15 March 2018

The hotel seems to cater to out-of-town construction workers. I would not chose this hotel chain if you are traveling as a family. I especially would avoid this hotel chain if you are a woman traveling alone.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank I9881VVpeterm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave., responded to this reviewResponded 16 March 2018

Peter, we apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

I had the good fortune to select this property for my family when they travel to the Research Triangle area. We had a large group and rented several suites. Everyone in our group commented about the professionalism of the staff and the impeccable cleanliness. One of the best features is the convenience of having great shopping within walking distance. We found the staff at the front desk quite helpful since all of my family are from out of town. Highly recommend.

Stayed: March 2018, travelled with family
Thank Kelly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave., responded to this reviewResponded 6 March 2018

Kelly, thanks for recommending Extended Stay America and for the feedback. We are delighted to read you received an excellent service from our staff and that you were impressed with our clean facilities. Your praises have been shared with the entire team for exceeding your expectations. It was a pleasure hosting you, and we look forward to being the hotel of your choice whenever you are in the area.

Sincerely,
Hotel Management

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Reviewed 4 March 2018 via mobile

Every time I book with this property I have a great relaxing time. The rooms are clean and the staff is amazing. Very friendly every time I check in. I have had zero problems with the room. Very professional every time I stay here!

Stayed: March 2018, travelled solo
Thank mandyrbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave., responded to this reviewResponded 5 March 2018

Kelly, thank you for recommending us and for taking the time to share your experience about your stay at Extended Stay America. We are glad to know your family was impressed with the service provided by our courteous staff and liked our location close to many attractions. We will also share your compliments with our front-desk team. It was a pleasure having you as our guest, and we look forward to welcoming you all back soon.

Sincerely,
Hotel Management

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Reviewed 28 February 2018

The location was very good for the business trip. However, the room was very dirty. Old, stained linens on bed. Stove looked too old to attempt to use. Microwave was very dirty inside. Sink had dark stains in it (that came off with scrubbing). Carpet looked like it had only been vacuumed in traffic areas. Vinyl floors were covered in crumbs (?), bobby pins, etc. so had not been cleaned or swept. Refrigerator seemed clean and did not have a bad odor. Halls smell of curry. No dog breed restrictions here so be prepared to encounter pit bulls in the hallways. Desk was very accommodating in providing kitchen items that were not in room when we arrived. It is one of the cheapest places in town so you get what you pay for, but we will not stay here again. Owners need to make more of an investment in staff and furnishings.

Room Tip: No elevator - stairs required for all rooms; first floor is actually in the basement
  • Stayed: February 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Beachtransplant2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave., responded to this reviewResponded 28 February 2018

Thank you for staying with us. Although you liked our convenient location, we are sorry you experienced difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service.

Sincerely,
Hotel Management

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Reviewed 17 February 2018

See notes in review. Poor quality, service, and care. Bathroom and bed were dirty, breakfast area was dirty and missing items, staff were inconsiderate at early hours in the morning (5:30am.) Would not recommend

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank A8015ULdanielm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave., responded to this reviewResponded 18 February 2018

Daniel, thank you for being our guest. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short of making that happen for you, and we are truly sorry. We hope you will consider giving us the opportunity to make it up to you on a future visit.

Sincerely,
Hotel Management

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