Many may likely agree that customer service is often sub-par when dealing with a lot companies. However, this hotel has left a lasting and valuable impression that shows some are still committed to delivering the best to their valued customers. First, upon arrival my colleagues and I had a snag with our reservations, to my own doings I might add. When the reservations were made, there were two rooms under one name and I had mistakenly e-checked in to the wrong room. Despite me adding confusion to the situation, Ms Lilly quickly resolved the issues with the utmost professionalism. Once I got checked in and into my room I noticed the refrigerator was not very cold although it was on the coldest setting. I ventured back to front desk and mentioned the issue to Ms Lilly and within minutes maintenance was at my door. Greg and Mr. B took a quick look at the fridge and seeing that I had a lot of food with me, they brought me a new fridge faster than I could get my bags dropped! I have had similar issues in other hotels and the staff acted as if delivering a remedy was a huge inconvenience to them. The difference here - Ms Lilly, Greg and Mr. B all presented a genuine concern for ensuring my stay the most comfortable and enjoyable.
A little more about the stay: The hotel was always kept in a clean and appealing presence. Housekeeping ALWAYS delivered a fresh-smelling, clean and restored room. The staff running the breakfast was amazing! The presentation of the breakfast items was always appealing, with fresh fruits, and the cooked-to-ordered breakfast was always perfect! And the waiter, Mr. Fernando ensured that every facet of my dining experience was pleasant, never letting my coffee turn cold or a drink run low.
The staff at this hotel truly embodies professionalism, and delivers unmatched customer service!
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- Also Known As:
- Hilton Garden Inn Westbury Hotel Westbury
- Westbury Hilton Garden Inn
- Hilton Westbury