My husband and I stopped in for a very late lunch, when only about 6 other people were eating. There were 3 or 4 waiters, a bartender and a manager on the floor, so you'd think we'd be served efficiently, especially in a place that caters to the military. No. Some girl took our order or a burger and a chicken caesar salad and promptly disappeared. 45 minutes later, I saw another woman bring up two covered plates and put them on the bar, where the staff was standing around chatting. They all looked at the food, looked at the ticket, decided that the food was not their problem because it wasn't for "their" table, and kept on yapping. And yapping. And yapping. The manager, too. Finally I came up to ask if that was our food. They were like, yeah. The manager looked at the ticket and the food and was like, You ordered a chicken sandwich and a burger and this is a burger and some other sandwich, so we'll redo the chicken sandwich. When I finally explained what I actually ordered, they took the burger to my husband. It was cold. Not sort of warm, cold. Because of the yapping. So we sent that back too. We were at this point ravenous and I was beyond upset. The manager tried to argue with us about the cold burger - she kept insisting that I touch the plate to see how hot the plate is. Um, heating plates and slapping food on them doesn't make the food actually hot. Neither does standing around yapping. No one apologized, no one brought us some quickie appetizer. Our bad food, including extremely dry old chicken on a salad, arrived another 40 minutes later. This was absolutely awful. I hope by the time we move to West Point the place comes under new management or just goes out of business entirely and is replaced by something decent. They have a monopoly on West Point, I guess, so that's why they feel they can do whatever they want and not lose customers. Again, awful.