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“Overpriced”

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Best Western New Baltimore Inn
Ranked #1 of 2 Hotels in West Coxsackie
Certificate of Excellence
Reviewed 11 September 2017

I thought this hotel was overpriced for the quality and size of room. We only stayed because there was a block of rooms reserved for a wedding we attended. I wish I had taken the time to look at the area for something less expensive. The room definitely needs some renovation as the bathroom floor tile was grubby and lots of nicks and dings in the furniture and woodwork. The bed was pretty uncomfortable, very hard. The desk clerk was friendly and had a pleasant attitude and the buffet breakfast made the room a little more affordable. The front door of the hotel was difficult to find - I actually thought it was a back door. There is no bar or restaurant there.

Room Tip: There was a lot of noise in our first floor room from people on the second floor, so you might want...
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  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jerseyjunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 12 September 2017

Dear Jerseyjunior
Thank you for your comments regarding our hotel. I am sorry you were so disappointed in our guest rooms. We actually completely renovated last year so it is disappointing to hear this. We appreciate the kind words regarding our staff.

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10 - 14 of 271 reviews

Reviewed 8 September 2017

My room was a double queen. It was good sized and had ample chairs for me and the person with me. The bathroom was modern and clean and the TV worked just fine. In addition, the staff could not have been friendlier. They greeted me and offered many suggestions for places to go for dinner. The next day, they asked where we ended up going. Also, when I had troubleusing one of the key passes on an exterior door, they were on it immediately. Literally, I was not back in my room a minute before someone was checking it. Finally, though the NYS thruway runs quite close to the property, there was surprisingly very little noise. You really get the impression you are out in the country, of course, you actually are.
There are some nice, reasonable restaurants nearby.

  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank SJJLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 12 September 2017

Dear SJJLP
Thank you for your rating. We appreciate your great recommendation of our hotel and staff. It is always nice to have guests acknowledge the great staff we have and the job they do! We hope you will be able to return the next time you are in this area.

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Reviewed 5 September 2017

No issues with the room or beds, etc. But I came expected to have a working TV to keep my kids busy for a little bit, while I could then get some work done online. Because TV and internet were not working during the evening, I was not able to do any of that. I reported the issue, was told that the front desk was on hold with the cable company, but there was no follow-up regarding the issue, including at check-out, and no expression of understanding at the inconvenience this caused me. I would have rather stayed in a cheaper/smaller room at another hotel if I knew it would have working TV/internet.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 331devendrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 8 September 2017

Dear 331devendrat
Thank you for rating our hotel. I apologize if you felt our clerk was inconsiderate. We are in the hospitality business and would never want to neglect our guests. Unfortunately, with the cable out in the whole area the front desk was bombarded with phone calls. I am sorry with all the confusion he did not call you back.

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Reviewed 22 August 2017

Very pleased with the size of our room, cleanliness and maintenance. Room had a kitchenette, microwave and mini refrigerator- more than we needed for our stay. Desk staff was friendly, efficient. Most motels provide a one-use sized bar of soap; at this BW the bath soap was larger and actually lasted more than one shower. One complaint that I have - and which I have of most chain motels - is the quality of light in the vanity/bathroom areas. Shaving, makeup application requires brighter light.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank BONNIE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 24 August 2017

Hi Bonnie
Thank you for your great review and rating. We always appreciate hearing from our guests as we try to offer the finest service our guests deserve. Thank you for your comments and suggestions to help us better facilitate that.
We hope you will return and stay with us again during your next kayaking trip on the Hudson!

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Reviewed 21 August 2017

You would think that spending hundreds of dollars to sleep for two nights somewhere would get you a nice bang for the buck. Not so here. Room was pleasant but small. OK. Not the end of the world. But friendliness of check-in staff? Nonexistent. Borderline rude. Obviously not liking her job! Heavy dust in some areas of room. Room had adjoining door to next room. Of course we could hear casual conversation with that setup. Sinks not located in bathroom - in hallway area instead. Inconvenient for sure. In addition, adjoining room sink butts up to ours, so every time someone used the sink the pipes emitted a LOUD sound. I took advantage of the very small Jacuzzi tub, but the water was literally BROWN. So gross. Would not recommend this hotel.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank W626WOsandrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry N, General Manager at Best Western New Baltimore Inn, responded to this reviewResponded 22 August 2017

Dear Sandra
Thank you for your review and rating. I am sorry you were so dissatisfied with everything about us! Our rooms are of the design with sinks outside the bathroom- Some people prefer that while others don't. I am sorry for any inconvenience you may have experienced.

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Additional Information about Best Western New Baltimore Inn

Address: 12600 Route 9W, West Coxsackie, NY 12192 (Formerly BEST WESTERN New Baltimore Inn)
Phone Number:
Region: United States > New York > West Coxsackie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in West Coxsackie
Price Range: €85 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western New Baltimore Inn 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western New Baltimore Hotel West Coxsackie
Best Western West Coxsackie
West Coxsackie Best Western

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