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Reviewed 20 September 2016 via mobile

What normally one expects from a hotel is the warmth & welcome which would make you feel at home and this what we experienced at Casuarina Resort and Spa.

The strength of the hotel is the staff members starting with the Reservation desk, followed by the Reception team, supported by the F&B staff, backed by associates of the Kids Club as well as therapists of the SPA.

The service is great with staff always ready to help, like Shiva, Bala, Dinesh, Rose or Nalini just to name some of them.

We were also happily surprised with the cleanliness of the bungalows we had, which allowed us to spend a very comfortable and seamless stay.

It is my first experience in a 3 Star which I dreaded initially, but at the end it was a very good customer experience.

Thank you again for the warmth and service. I will surely come back with family again.

Date of stay: September 2016
Trip type: Travelled with family
2  Thank Sailesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 22 September 2016

Dear customer,

Thank you for your comment which highlight our strong points, to begin with the TEAM, their involvement, dedication and the passionate way they work.
We hope to welcome you back with your family at the occasion of your next stay in Mauritius, which will give us the opportunity to discover all our coming offers like the romance evening (BBQ beach diner) and many others projects in the pipe line.

Kindest Regards
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016

Casuarina provides a rather different concept, may be interesting for some. They offer some unconventional room category options. I forgot what they call it but it gives you a 'cave-like' concept. Suitable for those looking for a different accommodation environment. The hotel has been around for more than 40 years, so the rooms require some maintenance. That said, they do have normal room categories as well.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank azleeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 19 September 2016

Dear G. Azee,

We appreciate your comment and thank you for your stay in our property.
Effectively Casuarina has an interesting history. Numerous renovation works took place in a recent past and a major one is planned current coming year, including bungalows which are very demanded for families and scuba divers markets.
As mentioned in your comment we offer others rooms categories like superior and privilege rooms, both categories already renovated 2 years ago.
Cherry on the cake, we opened 5 years ago, on the beach side, a five stars concept hotel named Cardinal for guest looking for exclusive & retreat experience.
Hopping to get the pleasure to welcome you back in one these 2 properties.

La direction

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Reviewed 13 September 2016

Nice reception personnel -we got upgraded to bungalow, we really appreciated it. Their must be more food variety and the swimming pools need to be cleaned more often, the garden around the bungalows were not well maintained.

Date of stay: May 2016
1  Thank Reenahadeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 19 September 2016

Dear guest,

Thank you for your comment I have transmitted to my team. As recently assigned as GM at the head of Cardinal and Casuarina operations, I pay a lot of attention on points highlighted by our guests and will implement with concerned teams, appropriate actions.

Concerning rooms a first renovation plan was implemented 2 years ago concerning Deluxe and privilege rooms. We plan current 2017 a second renovation works step,
in order to always match with guest expectations. Bungalows will be concerned by this
upgrading work.

Concerning our swimming pools, be certain that they are cleaned every day, early morning, and additionally, being very concerned by the security of our guests, submitted to a weekly external sanitary control.

At last, talking about landscaping, we are very concerned by improving existing gardens, but more generally, we are very active in green development, banning pesticide treatments and having implemented compost use in gardens.
Nevertheless we remain open to any improvement suggestions.

Hopping to get the opportunity to welcome you back in future.

Kindest Regards
La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

The hotel is situated in Trou aux Biches in lovely Mauritius. We were on a 3 week holiday and immersed ourselves in the language (I speak very good 'Franglais'), the culture, the sights and the food of the island. Mark Twain said that God created heaven after he had made Mauritius.The beach is only a one minute walk away and although a little rocky, it is delightful, with decent sun loungers. The staff on the beach are always encouraging you to participate in water sports and they are good - the pedaloes and the kayaks are free The staff in the hotel are hard working and charming. I have never seen finished plates whisked away so quickly and with such a smile! The rooms although quite basic are kept very clean and the room maids do an excellent job. The food in the restaurant (we were all inclusive) was consistently good and sometimes very good: again the quality of the staff shone through - very good chefs doing an excellent job. This is a 3 star hotel which is bursting at the seams to make your holiday as good as it can be. One significant criticism though: the wi-fi in the lobby area only is quite poor. It needs to be extended further than it is (It would be stretching it - and costly- to extend it to all the rooms, but it does need to be better) and the quality of signal needs to be improved. However, this is only a minor diversion and the overall quality of the hotel - where we stayed for 18 nights - was very good and that's thanks to the quality of the hard working staff there. The holiday for 3 weeks (minus 2 nights - see my review of Le Cardinal) was very reasonably priced and I would absolutely recommend the Casuarina hotel for your consideration - you will have a wonderful time in Mauritius.

Room tip: If you want a quiet night's sleep choose a room towards the back of the site.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 22 September 2016

Dear John,

Merci beaucoup pour votre commentaire qui va droit au Coeur de nos team members.

It is true that they work with their heart, and that they are fully dedicated to the guests.
We take notice of your remark concerning wifi and are working at present time, on a global up-grading project, which will include a better wifi connection.
Actual one covers public areas, deluxe and privilege rooms.

Hopping to get the pleasure to welcome you back in our resort at the opportunity of a next stay in Mauritius.

Kindest Regards
The management

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Reviewed 2 September 2016

Had stay there for a week with my partner.
We got a couple room with beautiful decoration+ cleanliness was on top.

Nice breakfast and dinner spread.
Very clean swimming pool . Hotel arranged a night for local folk dance.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Manisha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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