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Reviewed 13 September 2016

Nice reception personnel -we got upgraded to bungalow, we really appreciated it. Their must be more food variety and the swimming pools need to be cleaned more often, the garden around the bungalows were not well maintained.

Date of stay: May 2016
1  Thank Reenahadeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 19 September 2016

Dear guest,

Thank you for your comment I have transmitted to my team. As recently assigned as GM at the head of Cardinal and Casuarina operations, I pay a lot of attention on points highlighted by our guests and will implement with concerned teams, appropriate actions.

Concerning rooms a first renovation plan was implemented 2 years ago concerning Deluxe and privilege rooms. We plan current 2017 a second renovation works step,
in order to always match with guest expectations. Bungalows will be concerned by this
upgrading work.

Concerning our swimming pools, be certain that they are cleaned every day, early morning, and additionally, being very concerned by the security of our guests, submitted to a weekly external sanitary control.

At last, talking about landscaping, we are very concerned by improving existing gardens, but more generally, we are very active in green development, banning pesticide treatments and having implemented compost use in gardens.
Nevertheless we remain open to any improvement suggestions.

Hopping to get the opportunity to welcome you back in future.

Kindest Regards
La Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

The hotel is situated in Trou aux Biches in lovely Mauritius. We were on a 3 week holiday and immersed ourselves in the language (I speak very good 'Franglais'), the culture, the sights and the food of the island. Mark Twain said that God created heaven after he had made Mauritius.The beach is only a one minute walk away and although a little rocky, it is delightful, with decent sun loungers. The staff on the beach are always encouraging you to participate in water sports and they are good - the pedaloes and the kayaks are free The staff in the hotel are hard working and charming. I have never seen finished plates whisked away so quickly and with such a smile! The rooms although quite basic are kept very clean and the room maids do an excellent job. The food in the restaurant (we were all inclusive) was consistently good and sometimes very good: again the quality of the staff shone through - very good chefs doing an excellent job. This is a 3 star hotel which is bursting at the seams to make your holiday as good as it can be. One significant criticism though: the wi-fi in the lobby area only is quite poor. It needs to be extended further than it is (It would be stretching it - and costly- to extend it to all the rooms, but it does need to be better) and the quality of signal needs to be improved. However, this is only a minor diversion and the overall quality of the hotel - where we stayed for 18 nights - was very good and that's thanks to the quality of the hard working staff there. The holiday for 3 weeks (minus 2 nights - see my review of Le Cardinal) was very reasonably priced and I would absolutely recommend the Casuarina hotel for your consideration - you will have a wonderful time in Mauritius.

Room tip: If you want a quiet night's sleep choose a room towards the back of the site.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this reviewResponded 22 September 2016

Dear John,

Merci beaucoup pour votre commentaire qui va droit au Coeur de nos team members.

It is true that they work with their heart, and that they are fully dedicated to the guests.
We take notice of your remark concerning wifi and are working at present time, on a global up-grading project, which will include a better wifi connection.
Actual one covers public areas, deluxe and privilege rooms.

Hopping to get the pleasure to welcome you back in our resort at the opportunity of a next stay in Mauritius.

Kindest Regards
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2016

Had stay there for a week with my partner.
We got a couple room with beautiful decoration+ cleanliness was on top.

Nice breakfast and dinner spread.
Very clean swimming pool . Hotel arranged a night for local folk dance.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Manisha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2016

Just a useful things from my stay in Mauritus and this Hotel. You can change money in arrivals hall at airport 45 rupees to £1 there is a place if you turn right from hotel but never used it.Hotel does change money but at a lower rate. Transfer from airport is around 1 hour. Check in was fast. Room was good possibly refurbished we had 209 but no noise from other rooms and slept well. Mini bar was free but not in all cases I think it depends on tour operator. Beach was god but take beach shoes lots of stones etc.No problems with sun beds but it was low season. Watch for buses when crossing road there is a set of lights to stop light traffic. Trips are expensive we used a guy called Arun who was 50% cheaper and had a car to our selves they have taxi on them but do do tours. Food only issue but if you have issues don't sit and suffer just ask. Finally staff the most pleasant bunch of people I have dealt with. With some places no longer safe Mauritus is a good bet.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank nikndel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2016

The Check In and Check Out was very smooth thanks to ILONA.
Was very impressed by this three star hotel starting from the gentleness of the staff, the cleanliness of the room and the two swimming pools. Amenities meets the requirement.
Breakfast, Lunch and Dinner were up to the standard.
Boathouse caters for water sports.
Gym is well equipped with classes of Zumba coached by Vinay.
Hats off to Dinesh and Shiva from the F&B.
The spa was a discovery and the treatments were nice ... a special mention for the therapist Vinita.
Happy hour on Friday's is very convivial with the care of Arvind and others which is followed by a sega show
An innovative concept of ALL INCLUSIVE i.e you serve yourself with a choice of Five spirits.
The kids club is nice with upcoming features.
Tea time needs some improvement.
Overall a wonderful experience.

Room tip: Rooms near the fish pond are not recommended.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank yo3177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, Responsable commercial at Casuarina Resort & Spa, responded to this reviewResponded 31 August 2016

Dear yo3177,

Warm greetings from Casuarina Resort & Spa !
Thank you for taking the time to share your feedback about our property.

We are very glad to learn you had a wonderful experience, enjoyed your stay and appreciated our services and facilities.
We will pass the message to Dinesh, Vinay, Shiva, Ilona and Vinita our staffs.

We have recently introduced the Happy Hour for our guests and are pleased to know you liked it !

Well noted that the tea time needs improvements. Our greatest desire is to please our clients and we will always do our best to improve and give the maximum of satisfaction.

Once again, thank you for your comment.
We hope to see you again at Casuarina Resort & Spa !

Best regards

The Management



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