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Reviewed 13 May 2022 via mobile

The stay was incredible. The GM, Mr Paoletti and the RDM, Mr Mackenzie were absolutely delightful during the stay. The entire team took care of us and the food was amazing. Big thanks and keep it up. Looking forward to have a stay there this year itself.
Anil & Ansuya
Rm 558

Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank Anil C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Annick Bertrand-Pompeia, Other at Shandrani Beachcomber Resort & Spa, responded to this reviewResponded 16 May 2022

Dear Anil & Ansuya,

Thank you for the feedback on the quality of our resort’s services and facilities. We really appreciate you taking the time out to share your experience with us.

Our dedicated artisans, particularly Mackenzie and Mr. Paoletti, will be glad to learn that they have contributed so positively to make your stay with us amazing!

We would like to thank you once again for having chosen Shandrani Beachcomber Resort & Spa for your stay and we look forward to welcoming you back soon.

Yours sincerely,

Gawin CURPEN
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2022 via mobile

Our group totally enjoyed our stay here. The rooms are spacious and clean, the service was faultless. With so many restaurants to choose from, we were spoilt for choice. Different cuisines but all excellent. A huge thank you to Martine for taking care of our group and going over and above to ensure we had the best group experience. Thank you to Isabelle for exceptional front desk support. Thank you Natasha for the most delicious meals. The whole team and Shandrani is just super amazing THANK YOU!!

Date of stay: May 2022
Trip type: Travelled on business
1  Thank olgatQ4893RT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Annick Bertrand-Pompeia, Other at Shandrani Beachcomber Resort & Spa, responded to this reviewResponded 12 May 2022

Dear Olga,

Thank you so much for taking the time in sharing this excellent review following your recent experience at Shandrani Beachcomber Resort & Spa.

Meeting our guests’ expectations is our utmost priority and it brings us much pride each time we achieve it. We are pleased that our hotel and our team members, particularly Martine, Isabelle and Natasha, were able to contribute so amazingly to your stay.

The whole team hopes you will come back soon to enjoy more memorable moments at our beautiful property and it will be with much pleasure to welcome you again.

Kind regards,

Gawin CURPEN
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2022 via mobile

PROS:

(+) Upon arrival the staff were all very friendly and welcoming in reception and checking in was made simple. We had arrived in Mauritius at 9am and were told our rooms were not going to be ready until 2pm which was not what we wanted after travelling for 15 hours. However by the time we had used the departure lounge with shower, toilet and sink cubicles and walked around the resort our room was ready by 11:30am. I was part of a wedding party of 11 and everyone’s rooms were ready before 2pm apart from the bride and grooms.

(+)The room was amazing, very spacious and clean with a lovely view from the balcony. The room was well airconned and the bed was huge as was the bathroom and dressing room we were given. Housekeeping were great at ensuring you had enough in the fridge, enough towels, etc throughout the day and did a good job of making up our room daily.

(+)The main bar Blue Bay was great and had a lot of drinks to choose from. The staff member Asven was fabulous at looking after us as he remembered our drinks orders and brought us over a few different shots to try. He was polite and provided a good service. The bar manager Christophe was welcoming each day/night into the bar and checked we were ok. A couple of days he made us Scooby Doo cocktails and Jeppetto cocktails which weren't from the menu which tasted good.

(+)The main pool area by reception was well looked after. It always felt clean and the pool service for drinks was regular. The main buffet has a different theme each night and managed to cater to me as a vegetarian. They offer fresh salad, fruit, veg, meat, fish, pizza, pasta, breads etc.

CONS

(-) Our phone in our room did not work even after reporting it to approx 3 or 4 different people including housekeeping and reception. It may not seem like a problem but we could not order any room service at all and on the day my family were getting married we had to go to the room below to order drinks to that room and then have them brought up to ours (which on the wedding day we could have done without)! We also could not phone to book a golf buggy to check us out with our luggage the day we were to leave so had to walk down to reception to do this.

(-) The service around the pool towards the end of our trip got very slow. On our last full day there was a female staff member going around the pool taking drinks orders and only asked me if I wanted anything, not my friend. When she brought me my drink my friend ordered hers which she waited for and was then brought the wrong one. I then ordered a bottle of beer which she gave to me with the bottle cap still on and didn’t realise.

(-) Although the drinks were great overall it was hard to have an overall favourite drink of the holiday. This is because there are no alcoholic measures at all so you can basically order a Mojito cocktail during the day and the next Mojito you order could taste like a completely different cocktail as the staff free pour everything. Whilst I am not complaining about being given more alcohol, it sometimes made them unappealing and almost pure alcohol as there was no room for a mixer! For example, if you ordered a vodka and coke, the vodka with ice in would cover three quarters of the glass it comes in. Occasionally I would also have an ant or fruit fly in my drink too which I think the bar do have a problem with around the fruit juices.

(-) All inclusive? Myself and everyone I was with were all inclusive (purple wristbands) and we thought all inclusive meant all inclusive however this is not the case. One of the people I went with tried to order a specific type of gin which they said isn’t included in our package. And often at the Italian restaurant and the seafood restaurant you had to pay for a lot of foods that weren’t included too which we did not consider would occur whilst here.

(-) The hotel shop is very basic with 90% of it selling only clothes. I went in there looking for a souvenir and there are only about 3 key rings and a shot glass to choose from and it is quite expensive but all gift shops are. I just would have liked to of seen a few more Mauritius related items, I don’t know why there is a need to sell so many tops with “Beachcomber” on.

Date of stay: May 2022
Trip type: Travelled with family
Thank Alice1108
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Annick Bertrand-Pompeia, Other at Shandrani Beachcomber Resort & Spa, responded to this reviewResponded 12 May 2022

Dear Alice,

Thank you for the time assigned to evaluate your experience following your stay at Shandrani Beachcomber Resort & Spa. We note with pleasure that you had a good overall experience at our resort. Constructive feedback such as yours is always welcomed and valued as this enables us to gain further insight into the needs and preferences of our guests.

However, we wish to sincerely apologize for the lapses in service encountered during your stay. Please rest assured that we have related the aforementioned to the different departments in order for them for review and take the required remedial actions.

The whole team hopes you will come back soon to enjoy more memorable moments at our beautiful property and it will be with much pleasure to welcome you again.

Kind regards,

Gawin CURPEN
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2022 via mobile

Simply awesome ! ♥️
My husband and I went there for our honeymoon and the welcome that we received was truly amazing, thanks to Isabelle at the reception who made sure that we got the best service.
It was our first time there and we opted for an all-inclusive package. Isabelle explained in details how to make the most of this package, which really helped us.
We had a great service by Kunal at the Blue Bay Bar.
Special thanks and excellent service by Jason, Blue Bay Bar. Thank you so much
At the Sirius Bar, we had amazing service by Ashven - Beach. My husband really enjoyed the drinks you recommended.
Moreover, we had a beautiful decor, from the Valley, in our room congratulating us for our wedding, and nice macarons as well from the Executive Chef Mooroogun Coopen.
We even celebrated my birthday there so it was a double celebration.
Isabelle prepared a surprise for me. I had a very tasty birthday cake
Overall, all the staffs at the hotel provided great service and were really helpful.
We truly enjoyed the service and the activities that we have been provided with.
We’re already planning for a second visit
We’ll definitely recommend this hotel to everyone we know !

Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank vanishticassy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Annick Bertrand-Pompeia, Other at Shandrani Beachcomber Resort & Spa, responded to this reviewResponded 12 May 2022

Dear Vanishti,

We sincerely thank you for taking the time to express your satisfaction following your stay at Shandrani Beachcomber Resort & Spa.

We welcome with great delight your amazing review and we thank you for sharing your Beachcomber experience.

Your appreciation will be shared with all our Artisans, more particularly with Kunal, Jason, Ashven, Chef Coopen and Isabelle, who are dedicated to exceed our guests' expectations through their Art of Welcoming and Art of Kindness.

Looking forward to welcoming you back at our resort to create more beautiful memories.

Kind regards,

Gawin CURPEN
Quality Assurance Manager

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Reviewed 10 May 2022

The art of this place is vibrant! A utopian peace for the spirit and the body. I enjoyed specially the delicate, rejuvenating and gentle intention of Sheila from the Source Spa, through a 'hopefully' everlasting massage! Markelly, Kumar, Shanjay, Isabelle and all Shandrani staffs , true gems to this paradisiac Masterpiece! Connect to Source, such a beautiful life experience we are grateful for,

Thank you Shandrani!
David and Emillie Oliphant

Room tip: Room 81 IS A Good spot to be on this bright elongate beach
Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank Emillie1901222222222
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Annick Bertrand-Pompeia, Other at Shandrani Beachcomber Resort & Spa, responded to this reviewResponded 12 May 2022

Dear David and Emilie,

Thank you for the time taken to evaluate your experience following your stay at Shandrani Beachcomber Resort & Spa.

It is pleasing to read that you have been satisfied with our services and enjoyed a great time at our resort.

We really appreciate your recognition on the quality of services you received and will convey with pleasure your compliments to all our artisans, particularly to Sheila, Marckelly, Kumar, Sunjay and Isabelle.

Assuring you of our best services always, we look forward to welcoming you back very soon.

Kind regards,

Gawin CURPEN
Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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