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“InterContinental Mauritius Resort, Balaclava Fort (Stay 07/10/11 - 13/10/11)”

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 6 Hotels in Balaclava
Certificate of Excellence
Reviewed 16 November 2011

We went for a family holiday in the second week of Oct 2011. I had a lot of expectation from Mauritius as I have been there 10 years back & I had a blast then & that’s the reason I decided to go back for a holiday with my family but this time I was disappointed. In these past years Mauritius has got very expensive & the quality of the hotels compared to other beach location in Asia is poor when it comes to price, food & service.
What I felt about Intercontinental Mauritius
1) Rooms – Well decorated but poorly maintained. If you have the option ask for rooms near the receptions so that you don’t have to walk a lot to reach coffee shop, bar or restaurant’s as some of the wings are far from reception & if you are with kids & infants it’s better to stay in wings next to reception.
2) Food – If you are an Indian avoid Vedas (Indian Restaurant in Intercontinental) it’s not worth it. I didn’t like the Mediterranean restaurant either so we had all our meals at the coffee shop where they serve breakfast, buffet lunch & dinner with is better as compare to others.
3) Bar – The bar near the pool has very poor service. I had to request 4 times & had to wait for an hour & a half to get a drink.
4) Kids Play Room – We visited the Kids Play Room only once & found the attendant in the Kids Pay Room very rude.
5) Beach Towel Policy – When you check in you are given one towel card per person with the hotel keys & when you give this towel card to an attendant on the hotel beach they give you a fresh towel & when you return the same you have to take a card back & if you lose this card you are charges Rs. 1000 (Mauritian Rupees) which I found stupid.
6) Free Water Sports Activities Given By Hotel – Book them in advance or soon as you check in as they are mostly over booked.
7) Room TV Reception - Though we hardly saw TV but when ever we did the reception was very poor.

  • Stayed: October 2011, travelled with family
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1  Thank Vik18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at InterContinental Mauritius Resort Balaclava Fort, responded to this reviewResponded 17 November 2011

Dear Vik18,

Thank you for your constructive feedback regarding your recent stay at InterContinental Mauritius Resort. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. We’re sorry you received service that was less-than-satisfactory and regret any inconvenience your experience has caused you. We hope that you give us a chance in the future to show you how great our hotel is.

Sincerely,
Lin S.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,696 - 1,700 of 2,967 reviews

Reviewed 13 November 2011

I and my wife stayed here for 5 days and it was amazing. The hotel has a very nice and calm ambience to it. Few plus: 1) Nice location 2) Good service 3) Heated swimming pool 4) Great food 5) Accessory recreational activities.6) Special mention of Vinay,nasir very warm and welcoming and helped us out.
Minuses : 1) Beach though seneric but bit rocky 2)Water sports always pre booked so couldn't got a ride. 3) Very expensive drinks (if not included) 4 ) lack of light in heated swimming pool.
On the whole a really nice and relaxing experence and i would surely visit it again

  • Stayed: October 2011, travelled as a couple
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1  Thank Sukant P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2011

Its good hotel to stay. We booked jaccuzi room. Great view. Great food. Good Ambence overall good... but don't forget to book everything like dinner in speciality restaurants, Candle light dinner and all or else staff doesn't support you..

  • Stayed: December 2010, travelled as a couple
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Thank Gunjan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

My Daughter and I stayed at the hotel for 5 nights...It was wonderful..The Staff are friendly,helpful & always prepared to go the extra mile...Food is really good..I will be visitng soon..Everything about this hotel is WOW!!!! A big Thanks to Pam,Nashreen,Melissa,Veena & Sunil u guys Rock!!!

  • Stayed: October 2011, travelled with family
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Thank rookshana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2011

best hotel so far though i havent tried out any as this seemed the best and within the budget...nicely placed along the beach and amazing amenities and relaxing and serene view..

would go there again if given a chance...

c'est la vie.

  • Stayed: November 2011, travelled as a couple
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Thank gagan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Balaclava
#4 Family Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 Luxury Hotel in Balaclava
Price Range: €253 - €493 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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