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All reviews dinosaur bbq western hotels best westerns hudson river wedding venue restaurants within walking distance directly across the street stayed one night great place to stay visiting rpi free breakfast yogurt would stay here again breakfast room very nice hotel hotel staff bed was very comfortable
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Reviewed 19 April 2018

The friendliest staff here we've ever met in our experiences; they treat us like family, go out of their way to please and genuinely enjoy helping! The rooms are neat, clean and well maintained. The décor is clean, elegant and comfortable. Nice vibe. The popularity here is great, too. Always something going on. The breakfast is tasty with an assortment of delicious foods...with 24 hours courtesy infused iced citrus water and cookies :) It's so peaceful here you'd never know you are in the hub of traffic and nightlife. Great value for your money. Worth every moment :)

Room Tip: The west side of the hotel offers the best views of the park, river and it's activities.
  • Stayed: April 2018, travelled as a couple
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Thank B8570NXrichardh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018

The room was clean and comfortable. The parking was easy. The breakfast was good. And the hotel has tremendously convenient proximity to the many attractive aspects of downtown Troy. But perhaps the distinguishing characteristic of this hotel is the friendly staff.

Especially during crummy weather, settling in for the night at this inviting place was a genuine pleasure.

  • Stayed: March 2018, travelled solo
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Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this reviewResponded 20 April 2018

Thank you for reviewing your stay with us! We are glad to hear that you enjoyed our breakfast and explored the local attractions in downtown Troy. Thank you again for taking the time to write a review. See you again next time!

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Reviewed 17 April 2018

Great location, services, rooms, staff, and decor. No issues and no complaints with hotel. Weather was a bummer but still could walk to several places to eat and drink. Hotel staff quickly replaced needed breakfast items. Will book here if in the area again.

  • Stayed: April 2018, travelled with family
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Review collected in partnership with Best Western
Thank Wes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this reviewResponded 19 April 2018

We are so happy to hear that you enjoyed your stay with us. We are ready for warmer weather as well! Hopefully you will come visit us in the summer and check out our local farmers market

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Reviewed 17 April 2018

Hotel entered incomplete information in Booking.com causing a surprise extra amount to be due at checkout. Not a big amount ($19) but an unpleasant surprise. Front Desk staff did not offer to reduce bill by this amount.
Heating system in room extremely noisy, even at low fan setting.

  • Stayed: April 2018, travelled with family
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Review collected in partnership with Best Western
Thank BSV61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this reviewResponded 20 April 2018

Hi Sir,

Thank you for leaving a review with us and providing feedback. I looked at your reservation and the difference was state and local taxes. Booking.com only quotes the room rate. I apologize for the inconvenience and hope you were still able to enjoy your stay with us. If you have any questions please do not hesitate to contact the hotel directly at 518.274.8800.

Best,
Sarah C.

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Reviewed 16 April 2018

The Best Western Plus Franklin Square Inn was the hotel we chose to host our wedding guests for our April wedding at the Franklin Plaza in downtown Troy, NY. When we booked the block initially the hotel was beginning renovations and adding rooms/suites. We began working with Leslie King who was incredible from the jump.

Leslie and her staff did everything and then some to make out wedding weekend incredible. We used the Mezzaluna room for our guest on fri and sat and her staff went above and beyond making it work incredible for our needs. By the end of the weekend our guests all knew the staff by name and couldnt stop raving about how accomodating they are.

The new rooms are absolutely beautiful and the renovated areas of the hotel were awesome as well. The morning breakfast was incredible for what you think of a free hotel b reakfast. There isnt a better location to stay in downtown Troy, you're in the heart of all the action the city has to offer. Our guests loved staying here and we were so happy from start to finish. Cant thank everyone enough!

  • Stayed: April 2018, travelled with family
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Thank bfloinalbny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this reviewResponded 24 April 2018

Dear William,

We are so happy that we could be apart of your special day! Your feedback means so much to us, we have shared your kind words with our entire team here at the hotel. Your family and friends were all so lovely to welcome to Troy and we are glad we could help them celebrate your wedding! Congratulations to you and your wife - we wish you all the best!!

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