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All reviews pancake machine cinnamon rolls quiet location bagels pool and hot tub horse show fair grounds nice clean hotel would stay here again nice stay nice breakfast new york comfortable beds off the highway minute drive continental breakfast parking lot
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Reviewed 7 October 2017

Hotel staff was friendly and attentive. Lobby and breakfast rooms were clean. Hotel room, however, had hair on bathroom floor. Beds were comfortable and environmental controls worked well. Remainder of the room was clean. Not located in a scenic location by any stretch of the imagination, but we were looking only for clean, comfortable accommodations, and never intended to do more than stay overnight.

I am sure that if I had asked to be moved to another room, the front desk staff would have either had the room better cleaned or moved us.

Room Tip: Take a good look at your room when you first arrive.
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this reviewResponded 17 November 2017

Hi Michael B,

Thank you for staying at the Holiday Inn Express Syracuse - Fairgrounds and for taking the time to share your experience with us. It is great to know that you were able to appreciate the service provided by our staff, the condition of our room, and beds. However, I was concerned to see that you were not fully impressed with the cleanliness of your room. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.

We value you as our guest and hope that we would have another chance to accommodate you again in the future.

Regards,

Christian C.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

The hotel was comfortable, quiet, and offered a great "Hot" continental breakfast.
The restaurant that use to be next door was closed so we had to leave the area to
find a place to eat. If going to the New York State Fair this would be a good location.

Stayed: September 2017
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this reviewResponded 4 October 2017

Thank you for taking the time to share your experience with us! We too are sad about the restaurant, but hope a sale of it will be in the future.

We'd love to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

If you are looking for an amazing experience look else where. If you are looking for a clean room at a good price this is it. It's close to highway ( rt 90 and 690) though it is on a kind of odd dead end) It is quiet and the staff is helpful. Breakfast is ok but there is a good dinner about 2 minutes away ( Suzies)

Stayed: September 2017, travelled on business
Thank Johnny-Vineyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this reviewResponded 24 January 2018

You got it... we make ordinary into exceptional! Our staff prides itself on making your experience with us a positive one and our locations allows you to get away from the bustle of the city or the noise of a highway. Plus, you mentioned Suzie's... great little local diner!

Thanks for staying with us and we look forward to your return.

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Reviewed 5 September 2017

We stayed at this hotel for two nights during our annual trek to the NYS Fair. September 1st and 2nd are big days towards the end of the Fair so the hotel was booked solid. We reserved early and had a Junior Suite. This is a somewhat larger than usual room with a pull-out sofa, microwave and fridge. There were five of us so we needed the space. We thought we were getting a full suite (two rooms) but we obviously didn't check carefully. Still, it was large enough. it was pretty well appointed and very clean and comfortable.
But, .... the sofa bed pullout was the absolute worst. My granddaughter found the springs almost through the thin mattress; there was no padding and it was downright painful. The springs were in the mattress so there was no way to make it useful. Needless to say, she didn't get the best night sleep. We also had to ask for another blanket since the one provided was little more than an extra sheet. No quilt or pillows left for the extra bed. An additional pad would be a simple solution; a new mattress would be obvious.
On the good side, the pool is delightful though fairly small and towels are provided. The staff was pleasant and efficient. There is a free shuttle to take you back and forth to the fair; this will save the parking fee and the frustrating headache of driving in very heavy traffic.
The breakfast is excellent with a make your own pancake machine along with scrambled eggs, veggie omelets, sausage, sausage gravy and an assortment of pastries and muffins. It was kept well-maintained and full and was very welcomed. It does not have an in-house restaurant and it is not particularly close to many restaurants.
While not perfect, the hotel is useful and comfortable and close enough to the Fair to make it a good choice.

  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this reviewResponded 20 September 2017

DearKathleen B,

Thank you for your recent stay with us and reviewing our property. I am pleased to know you liked the service you received from our staff. On the other hand, I am sorry you were not satisfied with the furniture in your suite and the amenities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

This hotel meets the expectations of the chain. What set it apart was the kind, considerate staff. They went the extra mile by including a shuttle service to the fair, for example. It's particularly clean and quiet. You'll need to drive to restaurants. Breakfast was free and nice!

Room Tip: Off of highway - careful that you check out location in advance to see if it meets your needs - close to fairgrounds and Destiny
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank HeatherBonVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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