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All reviews front desk nice hotel room was clean in town the hotel staff would stay here again ice machine state park downtown area hot tub off season convenient location cookies short drive omelet hgi lobby
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Reviewed 10 August 2018

This is a very nice hotel in the middle of town and only a mile away from the horse track. Restaurants, shops, bars, anything you need or want is all within a five minute walk. You are also only a mile away from the race track if that is of interest to you. The hotel is nice and quiet with very comfortable beds and excellent customer service.

  • Stayed: July 2018, travelled on business
    • Value
    • Sleep Quality
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Thank bobbiehall77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 12 August 2018

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

I came for one night to go to a concert at the Saratoga Performing Arts Center. Upon arrival, we were able to park the car and just head in to the hotel. I had checked in ahead of time since I am a Hilton honors member. I was able to use the digital key and check in went seamlessly. I stayed in room 404, which is right off of the elevator but the ice machine is nearby and you could hear it throughout the night and in the morning.

The room has two double beds in it and was a nice size. It was clean as well as the bathroom. I found no problems with the room at all. We had a view of the front of the hotel which was slightly covered by trees but it was still a nice view. The Saratoga Performing Arts Center is about a 20 minute walk from the hotel. We chose to walk instead of taking the car because we knew there would be a lot of traffic getting in and getting out. The front desk was very helpful and gave us a map and let us know how to get there walking as well as if we want to go into town where there were some nice places to go.

Overall, it was a nice hotel and a very comfortable stay. We did not get to go to the restaurant downstairs since we were only there for the night but I would recommend a stay here. I would also recommend booking with enough time so that you don’t have to pay a higher rate.

Stayed: July 2018, travelled with friends
Thank lauracU7758QK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 5 August 2018

Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.

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Reviewed 20 July 2018

The track hadn't opened yet but yet the rate was outrageous. But it was our anniversary so we had hoped for a nice evening in Saratoga. Instead our room was a huge disappointment. Noisy hallway, view of the dumpster, and we left with multiple bug bites. I do NOT recommend this property.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn
1  Thank MaggieMooMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam H, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 21 July 2018

Dear MaggieMooMay, thank you for your feedback and bring this to my attention. Your experience isn’t at all to our standards and no guest should encounter these issues. Please contact me directly to further discuss and accept my apologies.

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Reviewed 17 July 2018

My sisters and I spent the weekend In Saratoga and had a wonderful experience at this hotel. We checked in early and got the room I chose on line. Every staff member that we met was so friendly and helpful! The room was clean, the beds were comfortable and we had no problems with the much-needed air conditioning. We were able to walk into town for lunch (15 minutes) and the driving distance to SPAC is perfect! The breakfast was great - Jake was friendly in the kitchen and made awesome bacon! The Super Staff award goes to AMY! She had our special orders made and remembered them the second day. She included a "Free Smile" coupon in our bill! She was amazing! We can't wait to go back!!

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jroseok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 19 July 2018

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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Reviewed 12 July 2018

Often, when we are headed north from PA to either Burlington, VT or Quebec City, we go at Lake George as our overnight stay. This time, we made Saratoga Springs our stop for a change. We are so glad that we did! The Hilton Garden Inn was such a treat to begin with. Eric greeted us at then front desk with a smile and lots of information. He gave us a map and circled recommended restaurants and shops, along with parking areas, giving us a lot of his time, even though the place was a bit busy. He was great! Our trip into town (only a few blocks) proved to be a delight. Our room was clean, comfy and perfect for our night. As we were leaving the room the next morning, our housekeeper was in the hallway. We told her that there was a slow drain in the shower. She immediately told Wayne who was walking down the hallway with a dolly of packages, and he said he'd get right on it! Wow, you can't ask for faster maintenance!! We will be back, for sure!
Everyone is so pleasant there! Plus, the parking is free!! Loved our little treat along our way home!

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank MaryBeth921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 13 July 2018

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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