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Reviews (143)
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69
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All reviewsstayed herefront desk staffroom was cleanolive gardenvery pleasant staymin drivethe beds were extremely comfortableregular roomwould stay here againexcellent locationconvenient locationmini fridge and microwavehighly recommend this hotelenjoyed our staywithin walking distanceking bedhot tub
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33 - 38 of 143 reviews
Reviewed 21 May 2017 via mobile

Hotel was very clean, rooms spacious, and guest clerk was very accommodating. Breakfast had s very good selection of both hot and cold items. Our friends enjoyed the outdoor patio with a fireplace. Great location near several restaurants.

Stayed: May 2017, travelled with friends
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 23 May 2017

Hello Jennifer,

Thank you for choosing our hotel and taking the time to leave such nice comments. We excited to see that you enjoyed our back patio with firepit and the several restaurants around the area. Let's also not forget our complimentary hot breakfast buffet, we glad to see you found the selection to your liking. I'll be happy to pass your feedback along to our dedicated staff.

It is our pleasure to serve, we look forward to your next visit.
- Matthew Kasperski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile

My company booked me a handicap room that just wasn't going to work and the nice person at the front desk got me into a regular room. The room wasn't the cleanest room but for a couple of days I wasn't going bother getting into a third room.

Stayed: May 2017, travelled on business
Thank Terry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 16 May 2017

Hello Terry,

Thank you for the taking the time to review our property. We're glad that we were able to meet your room request, but disappointed to hear that room did not meet your, or our own, standards of cleanliness.

We have sent you a private message in the attempt to gather more information so that we can follow up with the specific departments which can improve our in room experience moving forward.

Thank you again, we hope you'll consider our hotel in your future visits to the Rochester area.

Safe Travels,
-Matthew Kasperski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017

Was here for a hockey tournament with our son this weekend and this Hotel was very clean, quiet and accommodating! My son loved to swim in the pool, and get up to a wonderful breakfast every morning!! Highly recommended.

Stayed: May 2017, travelled with family
Thank Mssftnss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 16 May 2017

Thank you so much for the glowing review! We are overjoyed to hear your son enjoyed our heated indoor pool and hot tub. Also glad you found the complementary hot breakfast buffet to be a wonderful start to the day. Our staff works tirelessly to provide exceptional service for our guests and we always appreciate the positive feedback.

Thank you again, we look forward to your next visit!

- Matthew Kasperski
General Manager

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Reviewed 2 May 2017

Great rate and nice hot breakfast. Great location. Rooms are clean and staff is friendly. The pool was small but clean. Exercise room nice. Coffee and teas available in lobby 24 hours. The hotel store is very pricey. All in all a nice hotel I would stay here again.

Room Tip: Great location
  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Nicole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 4 May 2017

Hello Nicole,

Thank you for taking the time to review our hotel. We're glad to hear you enjoyed the included hot breakfast buffet, 24 hour coffee, and found our staff friendly and rooms to be clean. We strive to provide the best experiences for our guests and it's always good to receive positive feedback.

We look forward to your next visit, Safe Travels
-Matthew Kasperski
General Manager

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Reviewed 1 May 2017

Very convenient.free parking which is really really good. Would highly recommend . Lobby very inviting. Lots of places close by to eat and wegmans supermarket a plus

Staff very accommodating. Indoor pool a plus

  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank irene s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew K, General Manager at Fairfield Inn & Suites Rochester West/Greece, responded to this reviewResponded 3 May 2017

Hello Irene,

Thank you for choosing our hotel and sharing your feedback. We strive to provide the best possible guest experience and we're over joyed to hear you found our decor, staff, indoor pool and breakfast enjoyable. I'll be happy to share your comments with our team and we look forward to your next visit.

Safe Travels!
-Matthew Kasperski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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