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“Awesome stay!”

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Holiday Inn Express Rochester - University Area
Ranked #14 of 29 Hotels in Rochester
Certificate of Excellence
Reviewed 21 August 2017

This hotel is so nice! The hotel was clean and had a great breakfast with excellent staff and real cups and plates to eat and drink from. The pool was very large as well! We will definitely stay here the next time we're in town. The location is great too; many restaurants are within walking distance,

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this reviewResponded 24 August 2017

Good Afternoon Rachel,

I want to first say thank you for providing us with your feedback! I am very happy to hear that you enjoyed your stay. I am glad we could provide you with a breakfast that you enjoyed and a pool you liked as also!

I hope that you will stay with us again so that we can provide you with a great experience you deserve as our guest next time as well.

Once again, thank you for your feedback!

Corey

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6 - 10 of 50 reviews

Reviewed 15 August 2017

I was at first had my reservations about an expess, but this hotel was far from anything to be conserned about. The hotel was very nice and modern. The beds comfortable and rooms spacious. The free breakfast was fantastic, eggs, pancakes, hot cinnamon buns yum! I didn't not get a chance to get to the pool as the hotel was host to several youth sports teams at the time. And other then their noise this hotel was fantastic.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank nhacic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this reviewResponded 24 August 2017

Good Afternoon "Nhacic"

Thank you for your feedback!

I am happy to hear that you enjoyed elements of your stay with us. I am glad you had a good nights rest on our beds, and were able to get a good breakfast to start your day!

Hopefully we will see you again at our property, and next time you will be able to experience our heated pool.

Again, thank you for your comment- we appreciate all feedback!

See you again!

Corey

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Reviewed 11 August 2017 via mobile

We just wanted a satisfactory place to stay before an early departure from the Rochester airport. Very easy access and most friendly, helpful staff. Early departure meant no HIE breakfast but there is coffee and to go cups in your room. Would we stay again? Of course as it meets Holiday Inn Express expectations

Stayed: August 2017, travelled as a couple
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this reviewResponded 24 August 2017

Good Afternoon Patricia,

I am happy to hear that you were able to access our property easily, and that our team was helpful during your stay.

I do apologize you were not able to try our breakfast, but hopefully next time you are in the area you will be able to!

Thank you for your comment, I appreciate all feedback. I am happy to know you would stay again with us.

Have a great day!

Corey

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Reviewed 28 July 2017

Awful customer service
Unlike any other Holiday Inn we've ever stayed in-so disappointed we spend 20,000 points per night on this hotel.
This is coming from Platinum Elite loyal members!

Breakfast employee literally murmuring "Pigs, you're all pigs" about the guests under his breath

Cleaning Lady woke us at 8am, then after realizing she woke us told us to put our DND sign on, we got out of bed, told her we didn't have one-no apology for waking us
In fact, when we left our room at 10am she said "Now are you ready for your room to be cleaned?" with attitude.

We felt like we were a burden the entire time.

Room had hairs-3 out of 5 for cleanliness
Would have gladly paid to stay somewhere else, would like our points back for this terrible hotel!

Room Tip: find another hotel
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this reviewResponded 24 August 2017

Good Morning Diana,

I am so sorry that you did enjoy your stay with us. As a platinum elite member you must travel often, and I'm sure you expect nothing but clean, simple, easy lodging from us, and I am sorry we failed you on that.

We are always looking for ways to improve us our service, so with your feedback, this is a great training tool for my team. You should be greeted and helped with the highest level of service, and I am sorry this was not the case for you during your stay.

In regard to cleanliness, we pride ourselves on exercising the highest level of clean, and if this was not what you experienced, then we have work to do. I apologize for anything regarding the cleanliness of your room, and there is no excuse for that.

Once again, I appreciate your feedback, and I apologize that aspects of your stay were not up to par with what you know and love of the Holiday Inn Express.

Thank you,
Corey

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Reviewed 8 July 2017 via mobile

Excellent check in, the receptionist was friendly and cared about our stay in the area, and offered help with an airport snafu in the form of late check-out. The rooms areclean and quiet with comfortable beds and an excellent shower, there's a nice breakfast with many options, even for a gluten free diet. Our only issue was the pool, which was very cold (we suspect the heater was broken!) There is a nice patio area in front of the hotel with comfortable outdoor furniture, and the wifi extends to that area. Would gladly stay again!

Stayed: June 2017, travelled with family
Thank SenoraGilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this reviewResponded 12 July 2017

Dear Reviewer,

Thank you taking the time to provide us with your feedback. We also thank you for staying at our property!

I apologize that your experienced a cold pool! Being a heated pool, it should definitely be heated! We have since corrected the issue, and the pool is currently warm like it should be. Still, I do apologize you had a chilly swim!

Next time you stay at our property, I hope you enjoy our heated pool more than this time.

I'm happy to hear you enjoyed your breakfast as well! We try to offer a good variety, and be conscious of our Gluten Free friends!

Once again, I'm happy to hear you enjoyed your stay (other than our chilly pool) and again, we look forward to providing great service for you again, and providing that swim in a nice warm heated pool!

-Corey

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Additional Information about Holiday Inn Express Rochester - University Area

Address: 717 E Henrietta Rd, Rochester, NY 14623-1405 (Formerly La Quinta Inn & Suites Rochester South)
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 29 Hotels in Rochester
Price Range: €81 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Rochester - University Area 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Located just 4 miles from the airport and less than a mile from University of Rochester, Monroe Community College, Strong Memorial Hospital and the Erie Canal. Local corporations include Xerox, Kodak, Bausch & Lomb, and Harris RF. Hockey, lacrosse, and soccer games played at nearby ESL Sports Center, Rhino Stadium, Frontier Field or Blue Cross Arena. ... more   less 
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Also Known As:
La Quinta Inn And Suites Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
Hampton Inn Rochester
Rochester Hampton Inn

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