We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better use cash unless you want 19 charges 2 months later!!! #FRAUD”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Radiance Inn And Suites
Ranked #24 of 29 Hotels in Rochester
Reviewed 29 September 2017

The room was sparse, dark, and in need of updating but, that isn't the worst of it. Over 2 months after staying here to my surprise 19 separate charges totaling over $1600 were manually input on my credit card!! Yes, I was charged for 19 transactions in less than 15 seconds with manual input and no check in or check out dates on the "proof" that they sent to my credit card company. BEWARE!!!!! I am still disputing these charges and my next step will be to press criminal charges!

Room Tip: Pick a different hotel!
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (232)
Traveller rating
Traveller type
Time of year

4 - 8 of 232 reviews

Reviewed 17 September 2017

The bed was very comfortable, the room was large, the shower was hot, and the location was convenient (we attended a wedding reception adjacent to the hotel), so all things considered, it was worth the cheap price. But I have some complaints:

The lobby was pretty run-down and had a funky smell. The room smelled like cigarettes, even though the room is non-smoking. On top of that the guests down the hall were smoking marijuana, so both nights of our stay our room and the hallway reeked of weed. Some of the staff aren't friendly at all. The free breakfast was pretty skimpy, not even fresh coffee. The closet in the room was ridiculously small.

Room Tip: The tap water is very foul-tasting. Be prepared to go out to buy coffee every morning.
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank traveler1991751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Pluses: Former La Quinta, big, quiet rooms. Cheaper than other places in Rochester on a busy weekend. Friendly staff had great food recommendations, although there aren't many places in the immediate area. Steps from nice Erie Canal path for walking, jogging.

Minuses: Showing its age. Not really convenient to anything. Neighborhood is OK, but deteriorates to the east—empty your car.

  • Stayed: September 2017, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

Pictures are very deceiving. Whole hotel is very run down. Our "non smoking" room smelled of stale smoke. The room was very over priced, furniture was chipped, carpet was filthy. Hair pins on floor from previous guest. Location is in an industrial area, not family friendly. Because this is no longer a chain hotel, it has gone down hill. Staff not friendly at all. Choose a different hotel. You will get a much cleaner hotel for the same price somewhere else.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank mickio66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017

I recently stayed overnight at the radiance Inn in Rochester. Pretty convenient location, though not many places to eat after dark. Parking lot well lit.
Room was quiet and reasonably priced. They do have some smoking rooms available for those of us that still admit to smoking. Slept comfortably.
Would stay again if I am in the area in need of a room

  • Stayed: July 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank SKJGazis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rochester hotels
4.9 km away
Hampton Inn Rochester-Greece
6.6 km away
Inn On Broadway
Inn On Broadway
#18 of 29 in Rochester
152 reviews
3.2 km away
Quality Inn Rochester Airport
Show Prices
Show Prices
Show Prices
4.8 km away
Homewood Suites Rochester/Greece
4.5 km away
Comfort Inn West
Comfort Inn West
#22 of 29 in Rochester
75 reviews
5.4 km away
Staybridge Suites Rochester University
Show Prices
Show Prices
Show Prices

Been to Radiance Inn And Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radiance Inn And Suites

Address: 1956 Lyell Ave, Rochester, NY 14606-2319 (Formerly La Quinta Inn Rochester North)
Region: United States > New York > Finger Lakes > Rochester
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Business Hotel in Rochester
Price Range: €56 - €68 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Radiance Inn And Suites 2.5*
Number of rooms: 86
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Ebookers and 5viajes2012 S.L. so you can book your Radiance Inn And Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn Rochester Hotel Rochester
La Quinta Rochester
Rochester La Quinta
La Quinta Hotel Rochester

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing