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“Nice hotel--terrible, insulting, and rude service”

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Red Roof PLUS Poughkeepsie
Ranked #8 of 13 Hotels in Poughkeepsie
Reviewed 20 November 2007

The hotel quoted a rate of $69.99 per night for two nights but had "lost" the reservation when we arrived and could not find it in the system. They charged us $99.99 per night for the two nights. It turns out they had made the reservation for a date exactly one month later--a fact discovered when the charge for a "no-show" showed up on our bill. An honest mistake--except that "Harry," the manager, refused to return calls about the mistake, refused to give his last name, refused to admit that the hotel made any such mistakes, insisted that the hotel never offered a rate of $69.99--despite the fact that it was on the no-show billl, and hung up on me when I asked a second time for his last name. This is the kind of treatment one expects in a third-world prison, not from Super 8 and "Harry."

  • Stayed: September 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
3  Thank PeterDamian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 - 154 of 154 reviews

Reviewed 22 June 2016 via mobile
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Stayed: June 2016, travelled as a couple
Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christel L, General Manager at Red Roof PLUS Poughkeepsie, responded to this reviewResponded 9 July 2016
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2014
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2014
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Stayed: June 2014, travelled as a couple
Thank Jakob_Fisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS Poughkeepsie

Address: 2349 South Rd, Poughkeepsie, NY 12601-5585 (Formerly Cloud 9 Hotel)
Region: United States > New York > Poughkeepsie
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Poughkeepsie
Price Range: €66 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS Poughkeepsie 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Red Roof PLUS+ Poughkeepsie is Non-Smoking, pet friendly and located off of Route 9. We offer flat screen TVs and free WiFi in all rooms. We are located in the historic Hudson Valley near the Franklin D. Roosevelt Museum & Library, Vassar College, and Walkway over the Hudson State Historic Park. Whether traveling for business or pleasure we are close to everything the area has to offer. ... more   less 
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Also Known As:
Super Eight Poughkeepsie
Poughkeepsie Super Eight
Poughkeepsie Super 8

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