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All reviews erie canal erie grill aveda products quaint shops four seasons free valet parking pittsford pub schoen place stayed for one night hotel restaurant would recommend this hotel to anyone rooms are large fitness room the location is perfect minute drive called the front desk very nice hotel
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Reviewed 30 October 2018 via mobile

Every time that we visit the Rochester area, we choose to stay at the DelMonte. The staff is always friendly, Taylor at the front desk was very helpful and went out of her way to be helpful. The hotel is very clean, the rooms are recently renovated. It is a little hidden gem! Located on the the Erie Canal, with a walking trail adjacent to the hotel. The only issue is that the internet for this stay was not as fast as normal. Would highly recommend staying here and will do so again!

Stayed: October 2018, travelled as a couple
Thank williamo30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianneM182, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & Spa, responded to this reviewResponded 31 October 2018

Dear williamo30,

Thank you very much for taking the time to provide our property with your honest feedback of your experience with us at the Del Monte. It truly was a pleasure to have the opportunity to serve you. We're delighted to hear that you always enjoy your stays with us, and we will continue to provide our guests - such as yourself - with outstanding customer service.

I noticed that you experienced a little trouble with your internet connection, and I will look further into this issue to prevent this from happening in the future.

Thank you again for choosing to stay at the Del Monte Lodge, and we look forward to serving you in the future!

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Reviewed 26 October 2018 via mobile

Have been staying here for a while and this is one of the best hotel in Rochester. Friendly staff, modern and clean rooms, great food and awesome location. Can’t wait to return again next week. Plenty of upscale restaurants nearby.

Stayed: October 2018, travelled on business
Thank akankshachawla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianneM182, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & Spa, responded to this reviewResponded 29 October 2018

Dear Akanksha C.,

Thank you very much for staying at the Del Monte Lodge Renaissance Rochester Hotel & Spa in Pittsford, New York. It truly was a pleasure to have had the opportunity to serve you while were here. We're thrilled to hear that you not only enjoyed your stay, but plan on returning again so soon! Please do not hesitate to let us know if there is anything more we can do to assist you during your stay.

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Reviewed 25 October 2018

On arrival greeted very warmly by the front desk agent and valet. My only disappointment was that I was not acknowledged as a Marriott Rewards Gold or elite member. Free valet parking is available.

Tastefully decorated in an interesting modern, lodge-like decor throughout the interior and rooms. Even though the room had a hard surface floor, it was surprisingly not loud - perhaps it was the thick, furry throw blanket that was included on the large chaise. Room had a thick wood, barn-like sliding door to the bathroom which had a great seal and let out no noise or light. The room is a bit dark inside, even with most lights turned on, as the ceiling is painted medium gray.

The location is quaint and charming, right along the Erie canal with benches for sitting along the paved towpath trail and many potted flowers.

The room was spotlessly clean.

On checkout the front desk agent was very warm and the valet was extremely pleasant asking how we enjoyed our stay and warmly inviting us back again.

  • Stayed: October 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank at7479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianneM182, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & Spa, responded to this reviewResponded 29 October 2018

Dear at7479,

Thank you very much for choosing to stay at the Del Monte Lodge Renaissance Rochester Hotel & Spa. We're so glad to hear that you enjoyed your stay, and also appreciated the hotel's decor.

I would like to sincerely apologize on behalf of our entire hotel team for your not being recognized as a Marriott Rewards Gold Elite member, and I will be sure to speak to our Front Office Manager about this, so he can address this with our associates about the importance of showing our appreciation towards our loyalty members - such as yourself.

Please do not hesitate to think of us again should you find yourself back in the Pittsford, New York area!

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Reviewed 18 September 2018

I stayed at this hotel five years ago and again this year and the property has upgraded (or so it seems!) since my last reunion. The room felt modern and comfortable and was very well maintained and clean. I slept really well on that bed! The check in was effortless and staff very friendly. Even though there was two weddings going on at the property, the hotel felt peaceful. I felt special in the room and really loved the look of the whole place.

  • Stayed: September 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Mamie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianneM182, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & Spa, responded to this reviewResponded 19 September 2018

Dear Mamie66,

Thank you very much for providing our property with your honest feedback in regards to your most recent experience at the Del Monte Lodge. It truly was a pleasure to serve you while you were here. We're glad to hear that you enjoyed yourself, and were able to relax with so much going on.

Please do not hesitate to think of us again should your find yourself back in the Pittsford, New York area!

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Reviewed 13 September 2018 via mobile

I stayed there for 3 days. The service was excellent and the hotel was fresh and clean. The breakfast was lovely too. The only downside was the gym. It was a little limited. Wished it had a rowing machine.

Stayed: September 2018, travelled on business
Thank paulharhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felix R, General Manager at The Del Monte Lodge Renaissance Rochester Hotel & Spa, responded to this reviewResponded 14 September 2018

Paul H,

Thank you taking the opportunity to submit a review of our hotel. I am pleased to hear you found the service excellent. I will certainly share your sentiment with our team as well as your comments regarding the hotel and restaurant. I am a fitness enthusiast myself and can appreciate your feedback regarding the fitness center. I apologize if you weren’t informed but we do have an agreement with Midtown Athletic Club for our guests to use at no cost. Thank you for staying with us and we hope to see you again the next time you are in Pittsford.

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