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“Not what we thought it would be ”

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Crystal Family Resort & Spa
Ranked #4 of 12 Hotels in Bogazkent
Reviewed 15 October 2017 via mobile

Me and my family stayed at crystal family resort and spa in August 2017. We arrived on the 21st and checking in and the porter service was brilliant and we were taken straight to our rooms. The room was fab, probably the best part of the holiday. Unfortunately not many staff members spoke English which made it almost impossible to order drinks or find out extra information we needed. There was also not many English people staying at the resort making it difficult for my daughter to find friends which is normally something she doesn’t struggle with. The food wasn’t the best breakfast was always the same and lunch and dinner only varied slightly, the snack bar at lunch was probably the best food service throughout the resort. The slides were fab for the kids and the main pool always had the sun on it throughout the day. The adults only pool was also fab although sometimes kids would be there too and the hotel staff didn’t do anything to make sure they stayed out so trying to relax would sometimes be difficult. The beach was always packed so unless you got up at the crack of dawn it was difficult to get a sun bed. There also wasn’t a wide variety of alcoholic drinks unless you paid for them despite it being all inclusive. The holiday was unfortunately not the best but we still managed to make the most of it.

Stayed: August 2017
Thank grace_freya0709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 16 October 2017

Dear Guests,

Thank you for reviewing our hotel.

We would like you to know that we take every feedback very seriously.
We ensure you that your complaints will be raised in our departmental meeting and discussed in order to provide you a better service in future.

We hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.

Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 669 reviews

Reviewed 13 October 2017

My wife, me and our 3 children visited CRYSTAL FAMILY RESORT & SPA this early september. We were enchanted: compact and comfortable territory, big number of different depth pools from 0.35m to 1.70, aquapark separated for children and adults, a lot of trees. Nice choice of dishes in the buffet. All we need for comfortable stay with our little children.
But I cant recommend it for big families with 3 children and more. Biggest appropriate rooms are really small (

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Dimulka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 14 October 2017

Dear Guests,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We ensure you that your complaints will be raised in our departmental meeting and discussed in order to provide you a better service in future.

We hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.

Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017 via mobile

We stayed at this all inclusive resort for 7 nights. We have visited Turkey a number of times and you can't but compare hotels that we had previously stayed in.
This hotel is much smaller. I chose a front sea view room. There is only 50 rooms with sea view. The rest are side views over looking into other rooms. The rooms are clean but there isn't any luxury feel.
Crystal Family state this is a Turkey 5 star hotel. I would say it is a UK 3 to 4 star. The restaurant is average, but meal times became a chore to eat rather than enjoying the food. The food menu never seemed to change. We found the bar staff very polite and kind, where as the receptionist always seemed miserable and never smiling.
There is a few shops a couple of mins from hotel. Where you can book excursion and buy fake goods.
Straight on from hotel 200 meters near Sok supermarket (same side), we caught bus BA22 to Belek town.
Crystal Family is actually situated in an area called Bogazkent. The bus journey is around 3 lira. Belek town is lovely. We found a great little Indian restaurant called Spice Garden.
This is an average hotel, it's ok for a week stay. But for us we won't be returning as we know there are much better hotels in the area.

Stayed: October 2017, travelled as a couple
1  Thank mstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 11 October 2017

Dear Guests,

Thank you for reviewing our hotel.

We would like you to know that we take every feedback very seriously.
We ensure you that your complaints will be raised in our departmental meeting and discussed in order to provide you a better service in future.

We hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.

Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

average hotel, there are better deal, it just we schedule hotel 2 days before trip. Pools need maintenance but entertainment at night was great. Room clean, view of the ocean espectacular. Buffet ok .

Room Tip: ask for ocean view
See more room tips
  • Stayed: July 2017, travelled with family
    • Service
Thank MD2help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KİLİTHOSPİTALİT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 28 September 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

The hotel is great for relaxing with small children. And this is felt in the atmosphere of the hotel, where all guests were with the children.
We were with a baby, who is 1.4 years old.
As for food, then there were no problems. There is a separate children's menu with a blender. There was not much choice, but you can always find something in a diet table. In addition, children's vegetable, fruit puree and yogurt could be requested in jars.
The hotel itself is very clean, clean. Although a small area, but it is divided into convenient areas, where everyone has enough space.
Cooking at the hotel is super. Catering and service too.
I recommend the hotel for a family holiday!

Stayed: September 2017
Thank Olga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KİLİTHOSPİTALİT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 27 September 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relations Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Family Resort & Spa

Address: Belek-Bogazkent Mevkii, Kadriye, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek > Kadriye > Bogazkent
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Bogazkent
#3 On the Beach Hotel in Bogazkent
#3 Spa Hotel in Bogazkent
#3 Family Hotel in Bogazkent
#4 Luxury Hotel in Bogazkent
Price Range: €83 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal Family Resort & Spa 5*
Number of rooms: 372
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed directly on the beach of Belek-Bogazkent and is located only at 40 km from the Antalya International Airport, and at 50 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for families with children - offering a private fine pebble and sandy beach of 150 m length and 100 m width as well as a variety of pools and aquapark covering 1300 m². An area of 23.000 M², whereby 8.000 M² consists of hotel buildings and 15.000 M² consists of gardens, the guests will find four buildings of five floors each, with a total capacity of 372 rooms.In order to grant our guests a pleasant stay, our "Ultimate All Inclusive" concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called "cezerye" and a glass of Turkish sweet fruit drink called "sherbet". We continue with showing our traditional Turkish hospitality, including a wide range of food and drinks for 24 hours and hereby we aim to guarantee 100% happiness and satisfaction.There is fully equipped SPA health and beauty center (skin and body treatment), a special SPA garden with Bali type massage units, as well as outside SPA swimming pool (non-heated) of 60 m², special jet showers and relaxation beds with Jacuzzi in the SPA pool, special Jacuzzi, open massage sections in the SPA garden.253 Rooms have sea view and all rooms have a balcony. They are comfortably decorated and designed for a superb holiday stay. Room amenities: carpet floor, electronic card locking system, central air conditioning and heating, satellite TV and music channel, mini bar, safe box (suitable to put the notebooks), direct dial telephone, Wireless- Internet, sprinkler system and fire detector. Bath amenities: telephone, hairdryer and shower, 220 volt electricity supply. Non smoking and handicapped rooms are available. ... more   less 
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Also Known As:
Crystal Family Resort And Spa
Crystal Family Hotel Belek

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