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Reviews (842)
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23 - 28 of 842 reviews
Reviewed 10 October 2017 via mobile

We stayed at this all inclusive resort for 7 nights. We have visited Turkey a number of times and you can't but compare hotels that we had previously stayed in.
This hotel is much smaller. I chose a front sea view room. There is only 50 rooms with sea view. The rest are side views over looking into other rooms. The rooms are clean but there isn't any luxury feel.
Crystal Family state this is a Turkey 5 star hotel. I would say it is a UK 3 to 4 star. The restaurant is average, but meal times became a chore to eat rather than enjoying the food. The food menu never seemed to change. We found the bar staff very polite and kind, where as the receptionist always seemed miserable and never smiling.
There is a few shops a couple of mins from hotel. Where you can book excursion and buy fake goods.
Straight on from hotel 200 meters near Sok supermarket (same side), we caught bus BA22 to Belek town.
Crystal Family is actually situated in an area called Bogazkent. The bus journey is around 3 lira. Belek town is lovely. We found a great little Indian restaurant called Spice Garden.
This is an average hotel, it's ok for a week stay. But for us we won't be returning as we know there are much better hotels in the area.

Stayed: October 2017, travelled as a couple
1  Thank mstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILITHOSPITALIT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 11 October 2017

Dear Guests,

Thank you for reviewing our hotel.

We would like you to know that we take every feedback very seriously.
We ensure you that your complaints will be raised in our departmental meeting and discussed in order to provide you a better service in future.

We hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.

Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

average hotel, there are better deal, it just we schedule hotel 2 days before trip. Pools need maintenance but entertainment at night was great. Room clean, view of the ocean espectacular. Buffet ok .

Room Tip: ask for ocean view
  • Stayed: July 2017, travelled with family
    • Service
Thank MD2help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KİLİTHOSPİTALİT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 28 September 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relation Supervisor
Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

The hotel is great for relaxing with small children. And this is felt in the atmosphere of the hotel, where all guests were with the children.
We were with a baby, who is 1.4 years old.
As for food, then there were no problems. There is a separate children's menu with a blender. There was not much choice, but you can always find something in a diet table. In addition, children's vegetable, fruit puree and yogurt could be requested in jars.
The hotel itself is very clean, clean. Although a small area, but it is divided into convenient areas, where everyone has enough space.
Cooking at the hotel is super. Catering and service too.
I recommend the hotel for a family holiday!

Stayed: September 2017
1  Thank Olga K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KİLİTHOSPİTALİT... G, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 27 September 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relations Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

It's my 4th time having holiday in Turkish Riviera, ans I am really satisfied with this hotel. Large rooms, cleaning every day, really ultra all inclusive food, nice and clean pools and the staff is very-very kind and professional. It's not a real 5 star in European standard, but it is a good 4*+, but in comparison with other turkish 5*, it is among the best ones in my opinion. Worth visiting, we enjoyed our holiday very much.

Stayed: September 2017, travelled with family
Thank lilly27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraWorldHotels, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 14 September 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Crystal H, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 13 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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