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“Nice hotel, food poor,guests rude”

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Crystal Family Resort & Spa
Ranked #4 of 12 Hotels in Bogazkent
Reviewed 30 May 2017

I write this as I'm staying at the hotel now. Hotel/grounds are nice. Very clean. Room is fine but I have the interconnecting room and it's noisy. Towels/hairdryer/fridge/air con in room all fine. Food.....omg.....the food is catered for the Russians,and all the surrounding countries.i don't want to eat English food while on holiday but it's salad/cheese/olives/cold meats for breakfast/lunch/dinner. Aimed at the other rude guests. The choice of hot food is very much aimed at the other countries. The snack bar has exactly the same food daily. No change. No nice themed dinners or different nationality food in the evening. Very poor food. I don't want egg and chips but found myself making a sandwich for lunch most days as the choice was poor. If you want any other English families around then this is not the hotel for you. The bar staff/restaurant staff don't speak English which is ok but the animation team didn't bother to speak to me for a few days as they couldn't speak English. I did complain and the nice lady in charge was horrified and did try to rectify it.. My son did a few activities with the teen club....very hit and miss. Mainly the amount of guests from the Russian and surrounding countries were down right rude. I won't be coming back here due to that. A few good nights of evening entertainment but a few bad ones.

Room Tip: Not a room with door access to next door. Not next to stairs. Most rooms have views of the block opp...
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  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 31 May 2017

Dear Paula,

Thank you for reviewing our hotel.

We would like you to know that we take every feedback very seriously.
As Crystal Group, we truly regret for not being able to provide an excellent service during your stay at our hotel.

We ensure you that your complaints in relation to the quality of our food, and staff behaviour will be raised in our departmental meeting and discussed in order to prevent these mistakes happening again and ultimately, provide you a better service and products in future.

We apologise again for an unpleasant stay this time but only hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.

Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 May 2017

stayed for two weeks 4th to 18 may two adults one teenager the hotel grounds.pool and beach were faultless nothing at all outside the hotel except a small bazar with clothes and souveners but you feel intimidated by the shop owners. Rooms small but had everything you needed.Room downside if you get a room with an interconecting door and dont know the people next door or thay are not with you BE PREPARED TO HEAR EVERYTHING FROM A SNEEZE TO SNORING BUT WORST OF ALL THINGS YOU DO NOT WANT TO HEAR WHEN YOU HAVE A TEENAGE BOY WITH YOU very bad experience on many nights.FOOD breakfast was fine. LUNCH ate mostley at the carreta beach bar nice food lovely staff(FATMA) DINNER awful same bland flavourless food every night ( nothing to do with the hotel but the airport is a nightmare going home.)

  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 24 May 2017

Dear Amanda,

Thank you for reviewing our hotel.

We would like you to know that we take every feedback very seriously.
As Crystal Group, we truly regret for not being able to provide an excellent service during your stay at our hotel.

We ensure you that your complaints in relation to the inconviniant sound and quality of our food will be raised in our departmental meeting and discussed in order to prevent these mistakes happening again and ultimately, provide you a better service and products in future.

We apologise again for an unpleasant stay this time but only hope to welcome you in the near future again and ensure you receive a more enjoyable holiday at next arrival.
 
Kind regards,

Seher ERKMAN
Guest Relation Supervisor
Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

It is very good hotel, with nice stuff, huge territory, delicious food. My 3 years old daughter liked it also. Our room was perfectly clean, everything worked. Lounge zone is super. Best massages. We will return definitely!!!!!!

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank zn87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 22 May 2017

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Seher Erkman
Guest Relation Supervisor
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016 via mobile

I went with my husband & 2 daughters aged 16 & 10, so many activities for both, younger one lived the kids club, they went on banana boat rides, a foam bungee run & arts/crafts. The older one did races in a giant inflatable assault course in the pool, human football table & lots of team sports. Great eve shows, all the animation team are multi talented and so friendly, especially Artur. Hotel was rarely quite so upgraded to a larger room with 2 separate bedroom areas. Fantastic weather, great food, went to a la crate restaurant 3 times but ea h time in safe location by the beach, seated outside overlooking the sea. Had to pay €5 each after the first free one but we didn't get charged. The hotel is huge, there are great ships, we bought bags & purses & outside is a small shopping area, to the left of the hotel where u can but tobacco, sun glasses & cheap jewellery etc would recommend this hotel, good value hotel for the price, I've stayed at 5* Lima Atlantis before & Titanic but didn't want to spend so much & this was a good option. One of our suitcases was dropped off at an earlier hotel by mistake by the driver so my husband had to go back to get it with the driver which took ages, bit annoying but we got it back

Stayed: July 2016, travelled with family
2  Thank Karenrousell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 24 October 2016

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2016 via mobile

This is an average hotel, the rooms are big enough but the furniture is old.
The food is good and diversified. Beverage are very bad quality! All the employees are speaking Russian and German languages,and just a few of them were speaking English.....
The photos store is selling the most expensive photos ever - 20 euro for one photo that they are taking!

Stayed: August 2016, travelled with family
2  Thank laurian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 18 October 2016

Dear Guest,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,
Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Family Resort & Spa

Address: Belek-Bogazkent Mevkii, Kadriye, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek > Kadriye > Bogazkent
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Bogazkent
#3 Spa Hotel in Bogazkent
#3 Top resorts Hotel in Bogazkent
#3 Family Hotel in Bogazkent
#4 Luxury Hotel in Bogazkent
Price Range: €82 - €245 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal Family Resort & Spa 5*
Number of rooms: 372
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed directly on the beach of Belek-Bogazkent and is located only at 40 km from the Antalya International Airport, and at 50 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, our hotel is indeed a paradise for families with children - offering a private fine pebble and sandy beach of 150 m length and 100 m width as well as a variety of pools and aquapark covering 1300 m². An area of 23.000 M², whereby 8.000 M² consists of hotel buildings and 15.000 M² consists of gardens, the guests will find four buildings of five floors each, with a total capacity of 372 rooms.In order to grant our guests a pleasant stay, our "Ultimate All Inclusive" concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called "cezerye" and a glass of Turkish sweet fruit drink called "sherbet". We continue with showing our traditional Turkish hospitality, including a wide range of food and drinks for 24 hours and hereby we aim to guarantee 100% happiness and satisfaction.There is fully equipped SPA health and beauty center (skin and body treatment), a special SPA garden with Bali type massage units, as well as outside SPA swimming pool (non-heated) of 60 m², special jet showers and relaxation beds with Jacuzzi in the SPA pool, special Jacuzzi, open massage sections in the SPA garden.253 Rooms have sea view and all rooms have a balcony. They are comfortably decorated and designed for a superb holiday stay. Room amenities: carpet floor, electronic card locking system, central air conditioning and heating, satellite TV and music channel, mini bar, safe box (suitable to put the notebooks), direct dial telephone, Wireless- Internet, sprinkler system and fire detector. Bath amenities: telephone, hairdryer and shower, 220 volt electricity supply. Non smoking and handicapped rooms are available. ... more   less 
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Also Known As:
Crystal Family Resort And Spa
Crystal Family Hotel Belek

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