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All reviews lagoon bar animation team turkey snack bar soft drinks ice cream bar staff changed everyday teen club sparkling water both ways large bathroom hear everything english families very nice hotel plenty of sunbeds mini disco
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Reviewed 9 September 2016

We arrived early in the morning, check in is at 14~00pm, they gave us a present- room right away with a sea view. From that moment everything was perfect. Animation team very interesting, especially for children. When animation team call children for play, we have six and two years old children, they always were running to play. They loved it very much. Food is very tasty , for sear you wont be hungry. J read all the reviews before we came here and J cant believe that someone could write bad things about this hotel like dirty room. IT C NOT TRUTH. Our room was cleaned everyday and bar refiled. ...would like to come here again next year...HIGHLY RECOMMEND this hotel for family's with children.

Stayed: August 2016
3  Thank sladjanaserifovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 10 September 2016

Dear Sladjanaserifovic,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2016

what a lovely hotel spotless roomy plenty of open space pools spot on kids club spot on night activitys spot on food lovely rooms amaculate done daily this is the best hotel i have stayed in to date and i have been to turkey over 10 times spa was lovely me and my daughter who is 3 had a turkish bath she had a mini one and had our feet cleaned by the fish ha ha very reasnable priced only prob we found was everything was in euro we used lira and english money all the staff were helpful and friendly defo be back next year all being well big thank you to the crystal family resort from the main family xxx

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
3  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 10 September 2016

Dear Lisa,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2016

We are a well travelled family of 3, 2 adults, one teenager. We spent a week at the end of August here.
The hotel is clean and rooms are spacious and perfect size with two bedrooms and bathroom in between. Maid service every day, although cleaning wasn't perfect. Towels changed every day. Pool towels are provided and slippers.
Pool area is clean and plenty of sunbeds available. Entertainment team good although daily activities weren't as good as expected. A little repetitive. Guests are many different nationalities and we did not experience any rudeness/ignorance of other cultures as expressed at other hotels in Turkey. There were few other English families. This did not spoil our enjoyment of holiday, although my 15 year old daughter was a little bored.
The food was mainly good and there was a huge variety. My only gripe was that the food was cold! All the dishes would have been nice if they were warmer. Ice creams and afternoon cakes were nice in the patisserie.
The private beach was small and pebbly, not much to write home about.
Entertainment at night was good and there were some amazing dancers. Music stops at 11.30pm but there is an inside disco that carries on until early hours.
Overall good holiday. Was HOT!! first few days but then had a few cloudy days and thunder storms.
Would visit other Crystal hotels. This one was good but in very remote place with nothing at all outside the hotel.

Room Tip: Sea view worth paying for
  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 5 September 2016

Dear Paula,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Crystal Family Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016

Room Tip: Would definately pay extra and have a seaside room, even though you could hear the entertainment from our room until 12 at night on the nights we went to bed before it finished it didn't stop us sleeping
  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 5 September 2016

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Reviewed 24 August 2016

Spent a week in the hotel - it's a very good place for families with kids, the aqua park and the pools are suitable for all ages.
Plenty of space at the beach and there are well designed roofs that cover pretty well the sun beds. The beach itself is sandy but there are small stones near the sea (kids didn't complain much and they were not wearing any special shoes). Also, the water gets deep very near the shore.
I had a "Ultimate All Inclusive" package, but that's misleading: the fridge in the room has no alcoholic drinks (water and canned soft drinks). Even at the bars for instance beer is served only at draft.
Food selection in the main restaurant though not large, it is fair and you have options where to choose from. Plus they have the late dinner schedule up to 1:00 am. During the day you can serve snacks near the pools / beach area. The specific restaurants are not available every night (i.e. Italian is Mondays and Tuesdays; on Sunday there's none) and they have a really fixed menu.
Overall the hotel is well maintained and clean and we had a good vacation. Special thanks to the animation team who keeps the guests engaged.

Room Tip: Rooms facing the inside garden are quieter
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank cuvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Halkla İlişkiler Müdürü at Crystal Family Resort & Spa, responded to this reviewResponded 25 August 2016

Dear Cuvy,

We are very pleased to hear that you and your family enjoyed your holiday in our hotel, thank you for sharing your kind words with us.

We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments.

On behalf of Crystal Family Resort & Spa we would like to thank you for choosing our hotel to spending your summer time and we hope to welcome yourselves back one day.

Sincerely yours,

Crystal Family Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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